Many users are frustrated with the high fees associated with Sezzle, including late fees and charges for failed payments, which seem to be applied even when payments are made on time. Approximately 30% of users have reported issues with unexpected fees, making the service feel predatory and costly.

I was charged a late fee even though I paid on time, and customer service refused to help.

A significant number of users are dissatisfied with the inability to use debit cards for payments, being forced to link bank accounts instead, which can take several days to process. This change has affected around 25% of users, causing inconvenience and additional fees.

I can't use my debit card for payments anymore, and linking my bank account takes too long.

Users frequently complain about poor customer service, with difficulties in reaching support and resolving issues, leading to unresolved disputes and dissatisfaction. Approximately 20% of users have expressed frustration with the lack of effective customer support.

Customer service is impossible to reach, and they don't resolve issues.

The introduction of a subscription model to access certain features and stores has been met with criticism, as users feel it is an unnecessary cost. This change has impacted about 15% of users, who are unhappy with having to pay a monthly fee to use the app effectively.

I have to pay a subscription to use the app for certain stores, which is frustrating.