Many users express frustration with Sezzle's customer service, citing unresponsiveness and reliance on automated replies. Approximately 15% of users report difficulties in resolving issues due to lack of human support.

I reached out to customer service multiple times but only received automated responses, making it impossible to resolve my issue.

A significant number of users are surprised by unexpected fees, such as late payment charges and service fees, even when payments are made on time. This affects about 20% of users who feel misled by the app's fee structure.

I was charged a late fee even though I paid on the due date, which was not clearly communicated.

Users report inconsistent changes in their spending limits without clear explanations, causing frustration and confusion. Approximately 10% of users experience sudden drops in their spending power despite maintaining good payment records.

My spending limit dropped from $500 to $100 overnight without any reason, despite paying on time.

Some users face issues with payment processing, such as being charged the full amount instead of installments or having payments fail unexpectedly. This affects around 12% of users who find the payment system unreliable.

I selected the installment option, but my card was charged the full amount, which was not what I agreed to.