Self - Credit Builder

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Self - Credit Builder's key feedback

Account Closure Issues

Many users report difficulties in closing their accounts or canceling subscriptions, with some feeling trapped and unable to stop charges. Approximately 10% of users seem to be affected by this issue.

I can't cancel my account, and they keep taking money from me.

Customer Service Frustrations

A significant number of users express dissatisfaction with customer service, citing unresponsiveness and lack of resolution for their issues. This affects about 15% of users.

Customer service is terrible, and I can't get help when I need it.

Unexpected Charges

Users frequently mention unexpected fees and charges, which they feel are not clearly communicated, impacting around 12% of users.

I was charged fees I wasn't aware of, and it's frustrating.

Login and Technical Problems

Several users experience login issues and technical glitches that prevent them from using the app effectively, affecting approximately 8% of users.

I can't log in to the app, and it keeps freezing on me.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Self - Credit Builder

Self - Credit Builder receives overwhelmingly positive feedback for its effectiveness in significantly boosting users' credit scores, often by over 100 points within a few months. Users appreciate the app's ease of use and the ability to save money while building credit, though some express frustration with customer service and occasional technical issues.

#2 RUNNER UP

Credit Karma

Credit Karma is praised for providing easy access to credit scores and financial insights, but users criticize it for frequent notifications and misleading credit card offers that can negatively impact credit scores. Many users find the app useful for monitoring credit, but are frustrated by its aggressive marketing tactics.

#3 Straggler

Chime

Chime is appreciated for its early direct deposit feature and lack of overdraft fees, making it a favorite among users who value convenience. However, some users report issues with customer service and technical problems, leading to dissatisfaction with the app's reliability and support.

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Nuggets

Major Highlights of the Week

Account Closure Issues

Users are unable to close their accounts or cancel subscriptions, leading to ongoing charges and frustration. This lack of a straightforward account closure process is perceived as a scam by some users.

I cannot cancel my account and they keep taking money from me.

Customer Service Failures

The app's customer service is criticized for being unresponsive and unhelpful, with users unable to resolve issues or speak to a representative. This poor support experience is damaging user trust and satisfaction.

Customer service is a joke; I can't get help with my issues.

Unexpected Fees

Users report being charged unexpected fees, such as late charges and annual fees, even after paying off balances. These surprise fees are causing dissatisfaction and financial strain.

I paid off my balance but got hit with random late charges.

Many users experience difficulties logging into the app, with issues like endless loops and unresponsive login screens. These technical problems are hindering user access and usability.

Credit Score Drops

Some users experience a drop in their credit scores after using the app, contrary to its intended purpose. This unexpected outcome is leading to user frustration and distrust.

My credit score dropped 44 points after getting the Self credit card.

Payment Method Issues

Users face challenges adding or changing payment methods, leading to missed payments and additional fees. This technical limitation is causing financial inconvenience and dissatisfaction.

I can't add my debit card, and it's causing late payments.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Closure Issues

Customer Service Failures

Unexpected Fees

Users report being charged unexpected fees, such as late charges and annual fees, even after paying off balances. These surprise fees are causing dissatisfaction and financial strain.

Many users experience difficulties logging into the app, with issues like endless loops and unresponsive login screens. These technical problems are hindering user access and usability.

Credit Score Drops

Some users experience a drop in their credit scores after using the app, contrary to its intended purpose. This unexpected outcome is leading to user frustration and distrust.

Payment Method Issues

Users face challenges adding or changing payment methods, leading to missed payments and additional fees. This technical limitation is causing financial inconvenience and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Self has helped me establish credit by reporting my rent and cell phone bills! If you need help with establishing your credit or improving it, Self is the way to go!

A Google user

Week of July 24th, 2025

I used Self as a strategic tool to build credit while maintaining full control over my payments. The process was simple: I chose my plan, made consistent monthly payments, and watched my credit score rise month after month.

A Google user

Week of July 24th, 2025

Self has been helping me build my credit. It goes up and down but I'm still learning. It's so helpful and I would refer any friends or family members to give it a try. I LOVE IT!!!

A Google user

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Self has helped me establish credit by reporting my rent and cell phone bills! If you need help with establishing your credit or improving it, Self is the way to go!

Candice Wu

App Store

Kelly Williams

Google Play

Self has been helping me build my credit. It goes up and down but I'm still learning. It's so helpful and I would refer any friends or family members to give it a try. I LOVE IT!!!

Koray Okumus

Google Play

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User Experience Report

Report Date

Self - Credit Builder

Top Insights This Week

Account Closure Issues

Customer Service Frustrations

Unexpected Charges

Login and Technical Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts