SeaWorld

User Experience Report

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SeaWorld

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SeaWorld's key feedback

1

Login Issues

A significant number of users, approximately 30%, report being unable to log into the app, even when using correct credentials. This issue is causing frustration as users are unable to access their passes or other features, leading to a poor user experience.

I can't even log into the app; it keeps giving me an error message despite using the correct password.

2

Inaccurate Wait Times

Around 25% of users complain about the app displaying incorrect wait times for rides, which leads to wasted time and frustration. This inaccuracy makes it difficult for visitors to plan their day effectively, diminishing the app's utility.

The app showed a 10-minute wait for a ride, but it was actually over an hour when I got there.

3

Account Creation Requirement

Approximately 20% of users are frustrated by the requirement to create an account just to access basic features like maps and showtimes. This mandatory sign-up process is seen as unnecessary and intrusive, deterring users from using the app.

I just wanted to see the map, but the app forced me to create an account first.

4

Forced Notifications

About 15% of users are unhappy with the app's requirement to enable notifications to use it. This is perceived as a violation of privacy, as users feel they should have the option to choose whether to receive notifications.

The app won't let me proceed without enabling notifications, which I don't want.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Disneyland
Disneyland's app receives mixed reviews, with users praising its helpful features like ride wait times and dining reservations, but criticizing its battery drain and occasional login issues. Many users appreciate the app's user-friendly interface and the ability to plan their day effectively, although some find it overwhelming with too many options.

#2 RUNNER UP

Universal Studios Hollywood
Universal Studios Hollywood's app is generally well-received for its helpfulness in navigating the park and checking ride times, though some users report issues with login and account management. The app is praised for its ease of use and the ability to enhance the park experience, but some users experience frustration with inaccurate wait times and map functionality.

#3 Straggler

SeaWorld
SeaWorld's app receives mixed feedback, with users appreciating its features like interactive maps and showtimes, but many report frequent crashes and inaccurate wait times. While some users find the app helpful for navigating the park, others are frustrated by its unreliability and lack of functionality compared to competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Disneyland
#1 Users Choice
Disneyland's app receives mixed reviews, with users praising its helpful features like ride wait times and dining reservations, but criticizing its battery drain and occasional login issues. Many users appreciate the app's user-friendly interface and the ability to plan their day effectively, although some find it overwhelming with too many options.
Universal Studios Hollywood
#2 Runner-up
Universal Studios Hollywood's app is generally well-received for its helpfulness in navigating the park and checking ride times, though some users report issues with login and account management. The app is praised for its ease of use and the ability to enhance the park experience, but some users experience frustration with inaccurate wait times and map functionality.
SeaWorld
#3 Straggler
SeaWorld's app receives mixed feedback, with users appreciating its features like interactive maps and showtimes, but many report frequent crashes and inaccurate wait times. While some users find the app helpful for navigating the park, others are frustrated by its unreliability and lack of functionality compared to competitors.

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Nuggets

Major Highlights of the Week

Forced Notifications
The app mandates enabling notifications, which users find intrusive and unnecessary for basic functions like viewing maps. This requirement is seen as a privacy violation and a deterrent to app usage.
I can't use the app without enabling notifications, which I don't want or need.
Account Creation Barrier
Users are frustrated by the need to create an account just to access basic information like maps and showtimes, which they feel should be readily available. This requirement is perceived as an unnecessary hurdle that discourages app use.
I just wanted a map, but the app forced me to create an account first.
Inaccurate Wait Times
The app frequently displays incorrect wait times for rides, leading to user frustration and poor in-park planning. This inaccuracy undermines the app's reliability and diminishes the user experience.
The app said 10 minutes, but the actual wait was over an hour.
Login and Sync Issues
Users experience persistent login problems and difficulty syncing their passes and tickets, which disrupts their ability to use the app effectively. These technical issues lead to a reliance on alternative methods like printing tickets.
I can't log in or sync my passes, making the app useless.
Transaction Errors
The app has issues with processing transactions, resulting in multiple charges or failure to deliver purchased items. This not only causes financial inconvenience but also erodes trust in the app's functionality.
I was charged twice for dining passes and never received them.
Map Navigation Flaws
The app's map feature is criticized for poor navigation and lack of interactivity, making it difficult for users to find their way around the park. Users expect a more intuitive and responsive map experience.
The map doesn't guide you properly and often sends you on longer routes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Forced Notifications
The app mandates enabling notifications, which users find intrusive and unnecessary for basic functions like viewing maps. This requirement is seen as a privacy violation and a deterrent to app usage.
Account Creation Barrier
Users are frustrated by the need to create an account just to access basic information like maps and showtimes, which they feel should be readily available. This requirement is perceived as an unnecessary hurdle that discourages app use.
Inaccurate Wait Times
The app frequently displays incorrect wait times for rides, leading to user frustration and poor in-park planning. This inaccuracy undermines the app's reliability and diminishes the user experience.
Login and Sync Issues
Users experience persistent login problems and difficulty syncing their passes and tickets, which disrupts their ability to use the app effectively. These technical issues lead to a reliance on alternative methods like printing tickets.
Transaction Errors
The app has issues with processing transactions, resulting in multiple charges or failure to deliver purchased items. This not only causes financial inconvenience but also erodes trust in the app's functionality.
Map Navigation Flaws
The app's map feature is criticized for poor navigation and lack of interactivity, making it difficult for users to find their way around the park. Users expect a more intuitive and responsive map experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's wait times are completely inaccurate, showing 10 minutes when it's actually 90. This makes planning impossible and ruins the experience.
Janmhan
Week of June 6th, 2025
I can't log in to the app, even though my credentials work on the website. This makes the app unusable for accessing my passes.
Kaye Emme
Week of June 6th, 2025
The app forces you to create an account just to view basic information like maps and showtimes, which is unnecessary and frustrating.
Mikey_1988
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's wait times are completely inaccurate, showing 10 minutes when it's actually 90. This makes planning impossible and ruins the experience.
Candice Wu
App Store
I can't log in to the app, even though my credentials work on the website. This makes the app unusable for accessing my passes.
Kelly Williams
Google Play
The app forces you to create an account just to view basic information like maps and showtimes, which is unnecessary and frustrating.
Koray Okumus
Google Play

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