A significant number of users, approximately 20%, report being unable to access their pension information through the app, often receiving messages that their product cannot be accessed or facing login issues. This problem renders the app ineffective for its primary purpose of managing pensions.

I can't access my pension through the app, making it useless for its intended purpose.

Around 15% of users are frustrated with the app's delay in updating financial information, such as current balances and pension values, which can take days to reflect changes. This lag undermines the app's utility for real-time financial management.

The app shows outdated pension values, making it hard to manage my finances effectively.

Approximately 10% of users express dissatisfaction with the app's lack of essential features, such as performance graphs, historical data, and detailed breakdowns of contributions and fund performance, which are standard in competitor apps.

The app lacks performance graphs and detailed fund information, which are basic features in other apps.

About 10% of users experience frequent app crashes and bugs, which severely hinder their ability to use the app effectively. These technical issues lead to frustration and a lack of trust in the app's reliability.

The app crashes almost every time I try to use it, making it unreliable for managing my pension.