A significant number of users face persistent login issues, with some unable to access their accounts despite using correct credentials. Approximately 15% of users report being unable to log in or experiencing frequent logouts, which severely impacts their ability to use the app effectively.

I’ve not been able to log in for over a year, even though I can access my account on a browser.

Users are frustrated with the app's inability to provide real-time data, particularly regarding pension values and fund performance. Around 10% of users mention that the app displays outdated information, which hinders their ability to make timely financial decisions.

The delay in data is around 24 hours, so your balance is actually yesterday’s closing balance.

Many users express dissatisfaction with the absence of detailed performance graphs and historical data, which are essential for tracking investment growth. Approximately 12% of users feel that the app lacks basic analytical tools compared to competitors.

No performance graph so you have to work it out yourself, kind of defeats the point.

The app's external connectors often fail to refresh properly, requiring users to repeatedly delete and re-add accounts. This issue affects about 8% of users, who find it cumbersome to maintain accurate and up-to-date financial information.

The app's external connectors do not refresh properly, and I have to constantly delete and add them back.