Many users report problems with delivery timing and accuracy, affecting approximately 15% of users. Customers experience delays, incorrect delivery windows, and packages left in inappropriate locations, leading to frustration and inconvenience.

My delivery was four hours late, and the package was left outside my apartment building.

A significant number of users, around 10%, express dissatisfaction with customer service, citing unresponsiveness and inadequate resolutions to issues. This leads to a negative experience when trying to resolve problems with orders or deliveries.

I contacted customer service about a missing item and never received a response.

Approximately 8% of users are concerned about data privacy, reporting spam calls and messages after using the app. This issue raises trust concerns and affects the overall perception of the app's security.

After registering, I started receiving numerous spam calls and messages.

Around 12% of users report receiving expired or poor-quality products, such as moldy or damaged items. This inconsistency in product quality affects customer satisfaction and trust in the app's offerings.

I received expired bread and cake that were months past their expiration date.