Weee! #1 Asian Grocery App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Weee! #1 Asian Grocery App's key feedback

Data Privacy Concerns

A significant number of users have reported receiving spam calls and messages after using the app, suggesting a potential data breach or sale of personal information. Approximately 10% of users have expressed concerns about their data being compromised.

I started receiving spam calls after registering on Weee, which makes me worry about my data privacy.

Delivery Timing Issues

Several users have experienced inconsistent delivery times, with some orders arriving much later than the estimated window. This affects around 5% of users, causing frustration and inconvenience.

My delivery was supposed to arrive between 1-4pm but didn't come until 8pm, which was very inconvenient.

Promotion and Refund Problems

Users have reported issues with promotions not being honored and difficulties in obtaining refunds, affecting about 3% of users. This leads to dissatisfaction and a lack of trust in the service.

I was promised a free item with my purchase, but it wasn't delivered, and customer service refused to resolve the issue.

App Functionality and Language Settings

Some users have encountered problems with the app's functionality, such as language settings changing unexpectedly and difficulty navigating the app. This issue affects approximately 2% of users.

The app keeps switching to Chinese from English, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

99 Ranch Market

99 Ranch Market receives high praise for its user-friendly app, extensive selection of Asian products, and reliable delivery service. Customers appreciate the convenience of online ordering and the availability of in-store discounts through the app.

#2 RUNNER UP

Weee! #1 Asian Grocery App

Weee! is appreciated for its wide variety of Asian groceries and convenient delivery service, with many users praising the freshness and quality of products. However, some users report issues with app bugs, data security concerns, and customer service, leading to mixed feedback.

#3 Straggler

Yami

Yami is favored for its diverse selection of Asian products and fast delivery, with many users enjoying the convenience of finding hard-to-get items. However, there are complaints about customer service, shipping issues, and concerns over product quality and expiration dates.

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Nuggets

Major Highlights of the Week

Promotion Issues

Customers are frustrated with promotions not being honored as promised, leading to dissatisfaction and a lack of trust in promotional campaigns. This issue highlights the need for clear communication and fulfillment of promotional offers to maintain customer loyalty.

I spent extra to qualify for a promotion, but only received part of the promised reward, and customer service was unhelpful.

Data Privacy Concerns

There are significant concerns about personal data being leaked or sold, resulting in spam calls and potential security risks. Addressing these privacy issues is crucial to restoring customer trust and ensuring compliance with data protection regulations.

After using the app, I started receiving numerous spam calls, indicating a potential data breach.

Delivery Time Inaccuracy

The delivery time estimates are unreliable, causing inconvenience and frustration for customers who plan their day around expected delivery windows. Improving the accuracy of delivery tracking and communication can enhance the overall customer experience.

The delivery time kept changing, and the package arrived much later than initially promised.

Language Setting Glitches

Users experience unexpected changes in app language settings, which disrupts their ability to navigate and use the app effectively. Resolving these technical issues is essential for providing a seamless user experience across different language preferences.

The app language switched to Chinese without my input, making it difficult to use.

Refund and Compensation Policies

Customers are dissatisfied with the refund and compensation policies, particularly when they receive incorrect or damaged items. Streamlining the refund process and offering more flexible compensation options can improve customer satisfaction.

I received rotten fruit and was only offered a small refund, which felt inadequate.

App Functionality Issues

Users report problems with app functionality, such as difficulty logging in or completing transactions, which hinders their ability to shop efficiently. Enhancing app stability and user interface can prevent these disruptions and improve the shopping experience.

I couldn't log in or complete my order due to repeated app errors.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Promotion Issues

Data Privacy Concerns

Delivery Time Inaccuracy

Language Setting Glitches

Refund and Compensation Policies

App Functionality Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I was very disappointed with Weee’s service. I joined their promotion for a free box of pho, made two qualifying orders, but only received one box. Customer service refused to send the missing box and insisted on giving me points instead, which I don't want. This is unacceptable and very disappointing.

Nalanbunny29

The delivery estimate is completely useless. It started out saying delivery 1-4pm, then became 4-7pm, then 7-10pm. The number of stops until delivery doesn't work properly either. Please fix it.

Fios1715

I downloaded the app and then the second time I accessed it, the language had changed to Chinese from English on its own. I deleted the app and downloaded it again, but the same thing happened. Can you guys please fix it?

AlkaSri5560

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The delivery estimate is completely useless. It started out saying delivery 1-4pm, then became 4-7pm, then 7-10pm. The number of stops until delivery doesn't work properly either. Please fix it.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Weee! #1 Asian Grocery App

Top Insights This Week

Data Privacy Concerns

Delivery Timing Issues

Promotion and Refund Problems

App Functionality and Language Settings

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts