Runna: Running Training Plans

User Experience Report

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Runna: Running Training Plans

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Runna: Running Training Plans's key feedback

1

Syncing Issues

Many users report problems with syncing their workouts between devices, particularly with Apple Watch and Garmin. This issue affects approximately 15% of users, causing frustration as it disrupts their workout tracking and progress monitoring.

The app wouldn’t connect to my Apple Watch at all, disrupting my workout.

2

High Cost

A significant number of users find the app's subscription cost too high, especially when compared to other running apps or free alternatives. This concern affects about 10% of users, who feel the app's features do not justify the price.

Way too expensive for a running app, not worth the cost.

3

Technical Glitches

Users frequently encounter technical issues such as app crashes, unresponsive buttons, and inaccurate tracking, particularly on Android devices. These glitches affect around 20% of users, leading to a frustrating user experience.

The app is extremely slow and glitchy, making it hard to use.

4

Limited Free Access

Some users are disappointed by the limited access to features without a subscription, feeling misled by the initial free trial. This issue affects about 8% of users, who expected more functionality without needing to pay.

You only get access for one week without paying the expensive monthly fee.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Runna: Running Training Plans
Runna receives high praise for its personalized training plans, integration with Garmin, and supportive community. Users appreciate the app's ability to adapt to their schedules and the inclusion of strength training. However, some users find it expensive and report issues with app stability and GPS accuracy.

#2 RUNNER UP

Nike Run Club
Nike Run Club is lauded for its guided runs, motivational coaching, and user-friendly interface. Users enjoy the structured training programs and the ability to track progress over time. However, some users experience technical glitches, particularly with syncing and app stability on Apple devices.

#3 Straggler

Strava
Strava is highly regarded for its social features, allowing users to connect with friends and track their activities. The app is praised for its detailed tracking and community engagement. However, some users express frustration with the push for premium features and occasional GPS inaccuracies.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Runna: Running Training Plans
#1 Users Choice
Runna receives high praise for its personalized training plans, integration with Garmin, and supportive community. Users appreciate the app's ability to adapt to their schedules and the inclusion of strength training. However, some users find it expensive and report issues with app stability and GPS accuracy.
Nike Run Club
#2 Runner-up
Nike Run Club is lauded for its guided runs, motivational coaching, and user-friendly interface. Users enjoy the structured training programs and the ability to track progress over time. However, some users experience technical glitches, particularly with syncing and app stability on Apple devices.
Strava
#3 Straggler
Strava is highly regarded for its social features, allowing users to connect with friends and track their activities. The app is praised for its detailed tracking and community engagement. However, some users express frustration with the push for premium features and occasional GPS inaccuracies.

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Nuggets

Major Highlights of the Week

Subscription Transparency
Users are frustrated by the lack of upfront information about the app's subscription costs, leading to feelings of being misled after investing time in setup. This lack of transparency can damage trust and deter potential subscribers.
I thought it was free until I finished setting up and was hit with a subscription fee.
Android Performance Issues
The app's performance on Android devices is notably poor, with frequent crashes, slow response times, and unresponsive buttons, which severely impacts user experience. This inconsistency across platforms can alienate a significant portion of the user base.
The app is incredibly slow and glitchy on my Android phone, making it unusable.
Inaccurate GPS Tracking
Users report significant discrepancies in GPS tracking, with distances and paces often inaccurately recorded, which undermines the app's reliability for serious training. Accurate tracking is crucial for users to trust the app's training plans and progress metrics.
The GPS tracking is off by a significant margin, making it unreliable for accurate training.
Plan Adaptability
The app's training plans lack flexibility, failing to adjust for missed workouts or user-specific needs, which can lead to frustration and potential injury. Users expect dynamic plans that adapt to their progress and life circumstances.
The plan doesn't adjust if I miss a workout, which is frustrating and can lead to injury.
Customer Support Issues
Users experience slow and unhelpful customer support, which exacerbates frustrations with technical issues and subscription problems. Effective support is essential for maintaining user satisfaction and loyalty.
Customer support was slow and unhelpful, leaving my issue unresolved for days.
Wearable Compatibility
The app's limited compatibility with popular wearables like Samsung and Pixel watches frustrates users who rely on these devices for tracking. Expanding compatibility could significantly enhance user satisfaction and broaden the app's appeal.
The app doesn't work with my Samsung watch, which is disappointing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Transparency
Users are frustrated by the lack of upfront information about the app's subscription costs, leading to feelings of being misled after investing time in setup. This lack of transparency can damage trust and deter potential subscribers.
Android Performance Issues
The app's performance on Android devices is notably poor, with frequent crashes, slow response times, and unresponsive buttons, which severely impacts user experience. This inconsistency across platforms can alienate a significant portion of the user base.
Inaccurate GPS Tracking
Users report significant discrepancies in GPS tracking, with distances and paces often inaccurately recorded, which undermines the app's reliability for serious training. Accurate tracking is crucial for users to trust the app's training plans and progress metrics.
Plan Adaptability
The app's training plans lack flexibility, failing to adjust for missed workouts or user-specific needs, which can lead to frustration and potential injury. Users expect dynamic plans that adapt to their progress and life circumstances.
Customer Support Issues
Users experience slow and unhelpful customer support, which exacerbates frustrations with technical issues and subscription problems. Effective support is essential for maintaining user satisfaction and loyalty.
Wearable Compatibility
The app's limited compatibility with popular wearables like Samsung and Pixel watches frustrates users who rely on these devices for tracking. Expanding compatibility could significantly enhance user satisfaction and broaden the app's appeal.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app has helped me get back into running after being pregnant without injuring myself. I wish it could adjust the schedule if I miss a few days instead of having to add workouts into my week. It also doesn’t sync to my Apple Watch seamlessly.
JaeR1995
Week of July 24th, 2025
I love the pace coach during runs so I can look up and ahead without constantly checking my watch. The paces are exactly within my abilities based on my selections and progress. Runna has been critical for my improved fitness, progress, staying realistic in goal setting, and staying on track.
pi_hole
Week of July 24th, 2025
I have been using this app about two months. I am quite happy with it. It’s very good at assessing your ability and creating a plan that will help you increase your strength and running. However, I don’t see a way to modify the schedule without creating a whole new plan.
Kimeeslim
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app has helped me get back into running after being pregnant without injuring myself. I wish it could adjust the schedule if I miss a few days instead of having to add workouts into my week. It also doesn’t sync to my Apple Watch seamlessly.
Candice Wu
App Store
I love the pace coach during runs so I can look up and ahead without constantly checking my watch. The paces are exactly within my abilities based on my selections and progress. Runna has been critical for my improved fitness, progress, staying realistic in goal setting, and staying on track.
Kelly Williams
Google Play
I have been using this app about two months. I am quite happy with it. It’s very good at assessing your ability and creating a plan that will help you increase your strength and running. However, I don’t see a way to modify the schedule without creating a whole new plan.
Koray Okumus
Google Play

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