Runna: Running Training Plans

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Runna: Running Training Plans's key feedback

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nike Run Club

Nike Run Club is highly praised for its free access to guided runs and training plans, with users appreciating the motivational coaching and the app's ability to track various metrics. However, some users report issues with the app's functionality on Apple devices and occasional inaccuracies in tracking.

#2 RUNNER UP

Runna: Running Training Plans

Runna receives positive feedback for its personalized training plans and integration with devices like Garmin. Users appreciate the app's comprehensive approach, including strength training and flexibility, but some report issues with app glitches and the cost of the subscription.

#3 Straggler

Strava

Strava is valued for its social features and ability to track a wide range of activities, but recent controversies, such as its lawsuit against Garmin, have led to negative feedback. Users also express dissatisfaction with the app's premium features and inaccuracies in tracking.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Beginner Unfriendly

The app's training plans are too intense for beginners, leading to potential injuries and discouragement. Users feel the app is more suited for professional athletes or serious runners.

As a beginner, the workouts are too intense and likely to cause injury.

Syncing Issues

Frequent syncing problems between devices and the app cause frustration, with runs not being recorded accurately. This leads to users considering canceling their subscriptions.

Runs often fail to sync between my watch and the app, which is super annoying.

Music Volume Bug

The app lowers music volume for audio cues but fails to restore it, requiring a restart to fix. This persistent issue disrupts the running experience.

The app lowers my music volume and doesn't restore it, forcing me to restart.

Lack of Adaptability

The app does not adapt training plans based on user feedback or performance, making it feel static and unresponsive to individual needs. Users feel they could achieve the same results with a paper plan.

The app doesn't adapt plans based on my performance or feedback.

Android Performance

The app is slow and laggy on Android devices, with frequent crashes and unresponsive buttons, leading to a poor user experience. Users report needing to reinstall the app frequently.

The app is slow and often crashes on my Android phone.

Subscription Transparency

Users feel misled by the app's subscription model, with unexpected charges and difficulty in canceling. The lack of transparency in pricing and cancellation processes frustrates users.

I was charged unexpectedly after the free trial, and canceling was difficult.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Beginner Unfriendly

The app's training plans are too intense for beginners, leading to potential injuries and discouragement. Users feel the app is more suited for professional athletes or serious runners.

Syncing Issues

Frequent syncing problems between devices and the app cause frustration, with runs not being recorded accurately. This leads to users considering canceling their subscriptions.

Music Volume Bug

The app lowers music volume for audio cues but fails to restore it, requiring a restart to fix. This persistent issue disrupts the running experience.

Lack of Adaptability

Android Performance

The app is slow and laggy on Android devices, with frequent crashes and unresponsive buttons, leading to a poor user experience. Users report needing to reinstall the app frequently.

Subscription Transparency

Users feel misled by the app's subscription model, with unexpected charges and difficulty in canceling. The lack of transparency in pricing and cancellation processes frustrates users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for keeping me motivated for upcoming races. It offers practical approaches to prepare, but the lack of Samsung smartwatch support is frustrating. I hope they add this feature soon.

Vincent Paul Austria

Runna is an amazing training app for beginners to intermediate runners. It builds a plan for you based on your information, and I love that it integrates with my Apple Watch so I can leave my phone behind.

Runna 5 star

I love the app's dynamic training programs, but the coach's voice needs to be louder during workouts. Also, it would be great if it could factor in workouts not done through the app, maybe with the Strava integration?

Old and slow

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for keeping me motivated for upcoming races. It offers practical approaches to prepare, but the lack of Samsung smartwatch support is frustrating. I hope they add this feature soon.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Runna: Running Training Plans

Top Insights This Week

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts