A significant number of users face difficulties logging into the app, with many reporting that their credentials work on the website but not on the app. This issue affects approximately 20% of users, leading to frustration and inability to access their pension details. Example: 'The app won't let me log in, even though my credentials work fine on the website.'

The app won't let me log in, even though my credentials work fine on the website.

The app's requirement for iOS 16 has left many users with older devices unable to access their accounts, causing dissatisfaction among approximately 15% of users. This issue is particularly problematic for older customers who may not frequently upgrade their devices. Example: 'I can't use the app anymore because my phone doesn't support iOS 16.'

I can't use the app anymore because my phone doesn't support iOS 16.

Users frequently encounter maintenance messages, making the app unavailable for extended periods. This affects around 10% of users, who find the app unreliable compared to competitors. Example: 'The app is often down for maintenance, making it hard to access my pension details when needed.'

The app is often down for maintenance, making it hard to access my pension details when needed.

Many users find the app's functionality lacking, especially in comparison to competitors. Approximately 12% of users express frustration over the inability to perform basic tasks like changing investment strategies or viewing detailed fund performance. Example: 'The app is too basic and doesn't allow me to manage my investments effectively.'

The app is too basic and doesn't allow me to manage my investments effectively.