Many users express frustration over the high fees charged by Rover, which include a significant percentage taken from both sitters and pet owners. This issue affects approximately 20% of users, who feel that the fees are excessive and reduce their earnings significantly. Users suggest that the fees should be more reasonable to improve satisfaction.

Rover takes a large cut from both sitters and clients, making it hard to earn a fair wage.

A notable number of users report dissatisfaction with Rover's customer support, describing it as unresponsive and unhelpful. This issue affects around 15% of users, who feel that their concerns are not adequately addressed, leading to unresolved issues and frustration.

Customer service is poor and doesn't help with issues, leaving users frustrated.

Users frequently mention technical issues with the app, such as glitches, crashes, and poor functionality, which hinder their ability to use the service effectively. Approximately 10% of users are affected by these technical problems, which disrupt their experience and cause inconvenience.

The app is glitchy and often crashes, making it difficult to use.

Some users have experienced issues with unreliable sitters, including last-minute cancellations and poor service, which undermines trust in the platform. This problem affects about 8% of users, who find it challenging to rely on Rover for consistent and dependable pet care.

Sitters often cancel last minute, leaving pet owners in a bind.