NatWest Rooster Money

User Experience Report

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NatWest Rooster Money

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of NatWest Rooster Money's key feedback

1

Setup Difficulties

Many users find the app setup process challenging and unintuitive, with approximately 15% of users expressing frustration over unclear instructions and repeated failures during setup. This issue is exacerbated by the lack of effective customer support to guide users through the process.

Setting up the app was a nightmare, and customer service was no help at all.

2

Update Loop

A significant number of users, around 10%, report being stuck in an update loop where the app continuously prompts for updates even after they have been installed, rendering the app unusable.

The app keeps asking me to update, but I've already done it, and now I can't access my account.

3

Customer Support Issues

Approximately 12% of users are dissatisfied with the customer support, particularly the reliance on the AI assistant Cora, which many find unhelpful and frustrating, leading to unresolved issues.

Cora is useless and doesn't help resolve my issues, making the app experience frustrating.

4

Biometric Frustrations

Around 8% of users are frustrated with the mandatory use of biometric authentication for basic functions, which they find intrusive and unreliable, often leading to lockouts.

The app forces biometric login, which often fails and locks me out of my account.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GoHenry
GoHenry receives mixed feedback, with users praising its ability to teach financial literacy to children and its user-friendly design. However, some users report issues with unauthorized transactions and difficulties in accessing funds, leading to frustration.

#2 RUNNER UP

NatWest Rooster Money
NatWest Rooster Money is appreciated for its comprehensive features that help children learn about money management, but users have reported technical issues such as app crashes and login problems. While many find it user-friendly and secure, others express dissatisfaction with its reliability.

#3 Straggler

Greenlight
Greenlight is highly praised for its ease of use and effective financial education tools for children. Users appreciate the app's functionality and the ability to manage allowances and savings, although some mention occasional technical glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GoHenry
#1 Users Choice
GoHenry receives mixed feedback, with users praising its ability to teach financial literacy to children and its user-friendly design. However, some users report issues with unauthorized transactions and difficulties in accessing funds, leading to frustration.
NatWest Rooster Money
#2 Runner-up
NatWest Rooster Money is appreciated for its comprehensive features that help children learn about money management, but users have reported technical issues such as app crashes and login problems. While many find it user-friendly and secure, others express dissatisfaction with its reliability.
Greenlight
#3 Straggler
Greenlight is highly praised for its ease of use and effective financial education tools for children. Users appreciate the app's functionality and the ability to manage allowances and savings, although some mention occasional technical glitches.

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Nuggets

Major Highlights of the Week

Setup Difficulties
Users face significant challenges during the initial setup of the app, often finding the process unintuitive and lacking clear guidance. This results in frustration and abandonment of the app, impacting user retention and satisfaction.
Setting up the app was a nightmare, and I eventually gave up after multiple failed attempts.
Customer Support Issues
The app's reliance on automated support, particularly the chatbot Cora, is causing dissatisfaction due to its inability to resolve user issues effectively. This lack of human interaction leads to unresolved problems and negative user experiences.
Cora is useless and doesn't help with my issues, making the app frustrating to use.
Update Loop Problem
Users are caught in a frustrating loop where the app repeatedly prompts for updates, even after they have been installed, preventing access to banking services. This technical glitch severely impacts usability and user trust.
The app keeps asking for an update, but after updating, it still won't open.
Biometric Frustrations
Mandatory biometric authentication for basic functions is causing user frustration, especially when it fails to recognize users, leading to lockouts. This impacts user access and satisfaction, as many prefer traditional login methods.
Facial recognition doesn't work, locking me out of my account.
Transaction Visibility
The app's transaction visibility is limited, with users unable to view past transactions beyond a certain period, which hinders financial tracking and planning. This limitation affects the app's utility for comprehensive financial management.
I can't view transactions older than 11 months, which is frustrating.
Cheque Deposit Issues
The cheque deposit feature is unreliable, with users experiencing frequent failures and errors during the process. This inconsistency undermines the app's functionality and user confidence in handling basic banking tasks.
Depositing a cheque is a hassle, with the app often failing to process it correctly.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Setup Difficulties
Users face significant challenges during the initial setup of the app, often finding the process unintuitive and lacking clear guidance. This results in frustration and abandonment of the app, impacting user retention and satisfaction.
Customer Support Issues
The app's reliance on automated support, particularly the chatbot Cora, is causing dissatisfaction due to its inability to resolve user issues effectively. This lack of human interaction leads to unresolved problems and negative user experiences.
Update Loop Problem
Users are caught in a frustrating loop where the app repeatedly prompts for updates, even after they have been installed, preventing access to banking services. This technical glitch severely impacts usability and user trust.
Biometric Frustrations
Mandatory biometric authentication for basic functions is causing user frustration, especially when it fails to recognize users, leading to lockouts. This impacts user access and satisfaction, as many prefer traditional login methods.
Transaction Visibility
The app's transaction visibility is limited, with users unable to view past transactions beyond a certain period, which hinders financial tracking and planning. This limitation affects the app's utility for comprehensive financial management.
Cheque Deposit Issues
The cheque deposit feature is unreliable, with users experiencing frequent failures and errors during the process. This inconsistency undermines the app's functionality and user confidence in handling basic banking tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is fantastic for kids, but it's not directly attached to my NatWest app, which is annoying.
Weegie75
Great app for kids to learn money management, but the setup process is not intuitive and customer service is lacking.
Pjflang
The app is a great tool for teaching kids about money, but it should allow monthly debits from a child’s account for things like phone costs.
Rocc7777

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is fantastic for kids, but it's not directly attached to my NatWest app, which is annoying.
Candice Wu
App Store
Great app for kids to learn money management, but the setup process is not intuitive and customer service is lacking.
Kelly Williams
Google Play
The app is a great tool for teaching kids about money, but it should allow monthly debits from a child’s account for things like phone costs.
Koray Okumus
Google Play

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