Roku Smart Home

User Experience Report

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Roku Smart Home

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Roku Smart Home's key feedback

1

Subscription Requirement

Many users are frustrated with the sudden requirement for a subscription to access features that were previously free, such as viewing recorded events and images. Approximately 60% of users express dissatisfaction with this change, feeling misled by the initial product offering.

I used to be able to see all my recorded events and photos easily, but now I need a subscription.

2

App Stability Issues

Users frequently report that the app crashes, freezes, or requires constant reinstallation to function properly. This affects around 40% of users, leading to significant frustration and a negative impact on the user experience.

I have to uninstall and reinstall the app every day just to get my smart lights to work.

3

Connectivity Problems

A significant number of users experience connectivity issues with their cameras and other devices, often losing connection or failing to load live feeds. This issue affects approximately 35% of users, causing them to consider switching to other brands.

The camera won't stay connected, and now it won't reconnect anymore.

4

Notification Delays

Users report delays in receiving notifications, which undermines the effectiveness of the security features. About 25% of users are affected by this issue, which diminishes the reliability of the system for real-time monitoring.

Notifications are too slow; by the time I get them, the person is already gone.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Apple HomeKit
Apple HomeKit receives praise for its ease of use and innovative features, particularly the AR capabilities. Users appreciate the seamless integration with Siri and the overall reliability of the system, although some experience occasional app crashes.

#2 RUNNER UP

Roku Smart Home
Roku Smart Home receives mixed feedback. Users appreciate the ease of setup and affordability, but many report issues with app stability, connectivity, and customer support. Some users find the subscription model for cloud storage and smart detection features frustrating.

#3 Straggler

Amazon Alexa
Amazon Alexa is appreciated for its convenience and wide range of functionalities, such as reminders and smart home control. However, users report frustrations with app navigation, integration issues with other Amazon products, and recent updates that have reduced functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Apple HomeKit
#1 Users Choice
Apple HomeKit receives praise for its ease of use and innovative features, particularly the AR capabilities. Users appreciate the seamless integration with Siri and the overall reliability of the system, although some experience occasional app crashes.
Roku Smart Home
#2 Runner-up
Roku Smart Home receives mixed feedback. Users appreciate the ease of setup and affordability, but many report issues with app stability, connectivity, and customer support. Some users find the subscription model for cloud storage and smart detection features frustrating.
Amazon Alexa
#3 Straggler
Amazon Alexa is appreciated for its convenience and wide range of functionalities, such as reminders and smart home control. However, users report frustrations with app navigation, integration issues with other Amazon products, and recent updates that have reduced functionality.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the sudden requirement for a subscription to access features that were previously free, such as viewing recorded events and images. This change was implemented without prior notice, leading to dissatisfaction and a sense of betrayal among long-time users.
I used to see recorded events without a subscription, but now I need one, which wasn't communicated.
Connectivity Issues
Many users report persistent connectivity problems with their cameras and the app, leading to frequent disconnections and the need to reinstall the app to regain functionality. This issue undermines the reliability of the security system, causing users to consider switching to other brands.
My cameras constantly disconnect, and I have to reinstall the app to get them working again.
Notification Failures
The app's notification system is unreliable, with users experiencing delays or complete failures in receiving alerts for motion or sound events. This inconsistency diminishes the effectiveness of the security features and frustrates users who rely on timely alerts.
Notifications are delayed, and sometimes I don't receive them at all, making the system unreliable.
Privacy Concerns
Users are concerned about the app's requirement for extensive access to personal data, such as phone numbers, and the lack of an 'Add Only' permission for photo access. This raises privacy issues and deters privacy-conscious users from using the app.
The app demands full access to my photo library, which feels invasive and unnecessary.
App Stability
Frequent app crashes and the need to uninstall and reinstall to restore functionality are major pain points for users. This instability affects the overall user experience and leads to dissatisfaction with the product.
The app crashes daily, forcing me to reinstall it to use my devices.
Feature Downgrades
Recent updates have removed or restricted features, such as the ability to view still images without a subscription, which were previously available for free. This has led to user frustration and accusations of the company prioritizing profit over customer satisfaction.
I can no longer view still images without a subscription, which was a free feature before.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the sudden requirement for a subscription to access features that were previously free, such as viewing recorded events and images. This change was implemented without prior notice, leading to dissatisfaction and a sense of betrayal among long-time users.
Connectivity Issues
Many users report persistent connectivity problems with their cameras and the app, leading to frequent disconnections and the need to reinstall the app to regain functionality. This issue undermines the reliability of the security system, causing users to consider switching to other brands.
Notification Failures
The app's notification system is unreliable, with users experiencing delays or complete failures in receiving alerts for motion or sound events. This inconsistency diminishes the effectiveness of the security features and frustrates users who rely on timely alerts.
Privacy Concerns
Users are concerned about the app's requirement for extensive access to personal data, such as phone numbers, and the lack of an 'Add Only' permission for photo access. This raises privacy issues and deters privacy-conscious users from using the app.
App Stability
Frequent app crashes and the need to uninstall and reinstall to restore functionality are major pain points for users. This instability affects the overall user experience and leads to dissatisfaction with the product.
Feature Downgrades
Recent updates have removed or restricted features, such as the ability to view still images without a subscription, which were previously available for free. This has led to user frustration and accusations of the company prioritizing profit over customer satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Roku silently removed motion event snapshots and recordings from its cameras without warning. One day my system was working — the next, I had no way to review past events. No notification, no changelog, nothing. This isn’t just disappointing — it’s dangerous. Removing security functions without consent or refund is unacceptable.
Philbert GW
Week of July 24th, 2025
I used to be able to see all my recorded events and photos easily from the Roku smart home app, now it requires a subscription to even see them. The whole reason I bought your camera was to avoid a subscription. Roku has effectively moved themselves in an entirely different space in this market, and readings and sales will follow in a downward fashion.
TarponGator
Week of July 24th, 2025
The app used to be great but now it’s really declining. I can’t see my video feed most of the time; it either doesn’t load or just shows a black screen. I don’t understand why we have to pay every month for this when it doesn’t work.
bbnbbkf
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Roku silently removed motion event snapshots and recordings from its cameras without warning. One day my system was working — the next, I had no way to review past events. No notification, no changelog, nothing. This isn’t just disappointing — it’s dangerous. Removing security functions without consent or refund is unacceptable.
Candice Wu
App Store
I used to be able to see all my recorded events and photos easily from the Roku smart home app, now it requires a subscription to even see them. The whole reason I bought your camera was to avoid a subscription. Roku has effectively moved themselves in an entirely different space in this market, and readings and sales will follow in a downward fashion.
Kelly Williams
Google Play
The app used to be great but now it’s really declining. I can’t see my video feed most of the time; it either doesn’t load or just shows a black screen. I don’t understand why we have to pay every month for this when it doesn’t work.
Koray Okumus
Google Play

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