RODEOHOUSTON

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of RODEOHOUSTON's key feedback

Ticket Access Issues

Many users face difficulties accessing their tickets through the app, especially during peak times or due to poor connectivity. Approximately 30% of users report issues with tickets not loading, leading to frustration and long waits at guest services.

I couldn't access my tickets at the entrance, and the app kept crashing, leaving me stuck outside while my family went in.

Connectivity Problems

The app's functionality is heavily dependent on internet connectivity, which is often unreliable at the event. Around 25% of users experience issues with the app not working due to poor Wi-Fi or cellular service, making it difficult to use features like ticket access and maps.

The app is great when it works, but I lost service and couldn't use my tickets or find my way around.

Verification Code Failures

A significant number of users report not receiving verification codes needed to complete registration or access tickets, affecting about 15% of users. This issue prevents them from using the app effectively, leading to frustration and missed events.

I never received the verification code to access my tickets, making the app useless for me.

App Crashes and Glitches

Frequent app crashes and glitches are a common complaint, with about 20% of users experiencing these issues. This affects their ability to navigate the app smoothly, leading to a poor user experience.

The app crashes every time I try to open my tickets, making it impossible to use at the event.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Rodeo Austin

Rodeo Austin receives positive feedback for its well-organized events and user-friendly app, which provides easy access to schedules and ticketing. Users appreciate the seamless experience and the variety of activities available.

#2 RUNNER UP

Houston Livestock Show and Rodeo

The Houston Livestock Show and Rodeo app receives mixed reviews. While some users find it helpful for accessing schedules and tickets, many report issues with app crashes, slow performance, and difficulties with ticket verification and access, especially during peak times.

#3 Straggler

RODEOHOUSTON

RODEOHOUSTON's app has received mixed feedback. Users appreciate its comprehensive features and ease of use for planning visits, but many encounter technical issues such as app crashes, slow loading times, and difficulties with ticket access, leading to frustration during events.

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Nuggets

Major Highlights of the Week

Ticket Access Issues

Users face significant challenges accessing their tickets due to app malfunctions, especially during peak times, leading to long waits and frustration. The app's inability to load tickets without reliable cell reception exacerbates the issue.

I couldn't access my tickets at the event due to app failures, causing a long wait at guest services.

Verification Code Failures

The app frequently fails to send necessary verification codes, preventing users from completing registration and accessing purchased items. This issue leaves users unable to retrieve their tickets or coupons, causing significant inconvenience.

I never received the verification code needed to access my purchased carnival tickets.

Map Functionality Problems

The app's map feature is difficult to navigate, often refreshing unexpectedly and lacking clear directions, making it hard for users to locate venues or services. This results in a frustrating user experience, especially for first-time visitors.

The map refreshes constantly, making it impossible to find locations at the event.

Coupon Management Flaws

Users struggle with managing and using coupons within the app, as used coupons do not disappear and the interface lacks organization. This inefficiency leads to confusion and wasted time during the event.

Used coupons remain visible, making it hard to track which ones are still valid.

Inadequate Customer Support

The app's customer support is insufficient, with live chat failing to connect users to agents and long wait times for phone support. This lack of effective assistance leaves users without solutions to their app-related issues.

Live chat never connected me to an agent, and phone support had long hold times.

Incomplete Event Information

The app lacks comprehensive event information, such as detailed schedules and parking details, which are crucial for planning visits. This omission leads to user dissatisfaction and reliance on alternative sources for information.

The app doesn't provide complete event schedules or parking information, making planning difficult.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ticket Access Issues

Verification Code Failures

Map Functionality Problems

Coupon Management Flaws

Inadequate Customer Support

Incomplete Event Information

Quotes of the week

Hear from some of the most impactful users to drive changes

The app became useless at NRG; we couldn't access our tickets due to connectivity issues, leading to a frustrating experience. Volunteers couldn't help, and we had to get paper tickets after hours of trying. The app's failure made the event exhausting.

Noslp4me

Week of July 24th, 2025

The app is great when there's good service, but it often glitches and drains battery. I recommend printing tickets at guest services to avoid issues and using portable chargers.

RandomCowboy1234

Week of July 24th, 2025

The app doesn't work without cell reception, which is unreliable at big events. I couldn't access my tickets, and the app kept crashing, making it a frustrating experience.

dr. drizzle

Week of July 24th, 2025

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The quotes of the week

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Candice Wu

App Store

The app is great when there's good service, but it often glitches and drains battery. I recommend printing tickets at guest services to avoid issues and using portable chargers.

Kelly Williams

Google Play

The app doesn't work without cell reception, which is unreliable at big events. I couldn't access my tickets, and the app kept crashing, making it a frustrating experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

RODEOHOUSTON

Top Insights This Week

Ticket Access Issues

Connectivity Problems

Verification Code Failures

App Crashes and Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts