Roadie Driver

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Roadie Driver's key feedback

Poor Customer Support

A significant number of users, approximately 40%, report issues with reaching customer support. Many express frustration over long wait times and unresponsive chat and email support, which leaves them without assistance during critical delivery issues.

I've been trying to get help for days, but no one responds to my messages or calls.

Low Pay Rates

Around 35% of users are dissatisfied with the pay rates offered by Roadie. They feel that the compensation does not adequately cover the costs of gas and vehicle maintenance, making it difficult to earn a reasonable income.

The pay is so low that it barely covers gas expenses, making it not worth the effort.

App Glitches

Approximately 25% of users experience frequent app glitches, including issues with logging in, app crashes, and problems with gig acceptance. These technical issues hinder their ability to complete deliveries efficiently.

The app keeps crashing, and I can't even start a gig because of it.

Unfair Gig Allocation

About 20% of users feel that the gig allocation system is unfair. They report being frequently denied gigs even when they are in close proximity to the pickup location, leading to frustration and wasted time.

I was right next to the pickup location, but my offer was still rejected.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber

Uber receives high praise for its reliable service, friendly drivers, and overall positive experiences. Users appreciate the convenience and professionalism, with many expressing gratitude for the drivers' helpfulness and courteousness.

#2 RUNNER UP

Roadie Driver

Roadie Driver receives mixed feedback, with users appreciating the flexibility and potential for extra income, but expressing frustration with customer service and app functionality. Some users report issues with gig acceptance and payment delays, while others enjoy the ease of use and opportunity to work on their own schedule.

#3 Straggler

Instacart

Instacart is valued for its convenience and helpful service, especially for those unable to shop in person. However, users report issues with app functionality, delivery accuracy, and customer service, leading to dissatisfaction despite the potential benefits of the service.

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Nuggets

Major Highlights of the Week

Support Inaccessibility

Drivers face significant challenges in reaching customer support, with reports of long wait times and unresponsive chat options, leading to unresolved issues during deliveries. This lack of accessible support infrastructure severely impacts driver efficiency and satisfaction.

I've been trying to get a hold of support for over a week now and they owe me money for a delivery I completed.

Low Compensation

The compensation structure is criticized for being inadequate, with many deliveries offering pay that barely covers fuel costs, leading to dissatisfaction among drivers who feel undervalued. This pay structure undermines the app's promise of being a viable income source.

They will want you to drive 200 miles for $80, it's disgusting that somebody came up with this kind of concept to rip people off.

Algorithm Bias

The app's algorithm for assigning gigs is perceived as biased or inefficient, with drivers frequently being denied gigs despite being well-qualified and in proximity to pickup locations. This results in frustration and a sense of unfairness among the driver community.

I have a 5-star rating and was rejected for every delivery I went for after that, about 10 to be exact.

App Glitches

Frequent app glitches, such as crashes and incorrect gig postings, disrupt the delivery process and hinder drivers' ability to complete tasks efficiently. These technical issues contribute to a negative user experience and operational inefficiencies.

The app is constantly developing glitches and bugs and the customer service is horrible when you can't get a hold of a human service representative.

Delayed Payments

Drivers experience delays in receiving payments, with the 'Instant Pay' feature often failing to deliver as promised, causing financial strain and dissatisfaction. This inconsistency in payment processing erodes trust in the platform's reliability.

The app promises that you can setup instant pay after completing 5 gigs and waiting 7 days, but the option to add a debit card doesn't show up.

Unclear Gig Details

Drivers report that gig details are often incomplete or misleading, such as incorrect package dimensions or missing item descriptions, leading to inefficiencies and potential financial losses. This lack of transparency complicates the decision-making process for drivers.

The information provided when selecting a gig is pretty good, however, it feels like you have to guess whether a job is suitable for your vehicle.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Support Inaccessibility

Low Compensation

Algorithm Bias

App Glitches

Delayed Payments

Unclear Gig Details

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's support is non-existent. I've been trying to get help for days with no response, and it's affecting my ability to complete gigs. This needs urgent attention.

A Google user

Week of July 22nd, 2025

The pay is very low compared to the distance and effort required. It's not worth the wear and tear on my vehicle. Roadie needs to reconsider their pay structure.

booshay hall

Week of July 22nd, 2025

The app is glitchy and often crashes, making it difficult to complete deliveries. Support is unresponsive, leaving drivers stranded with unresolved issues.

A Google user

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's support is non-existent. I've been trying to get help for days with no response, and it's affecting my ability to complete gigs. This needs urgent attention.

Candice Wu

App Store

The pay is very low compared to the distance and effort required. It's not worth the wear and tear on my vehicle. Roadie needs to reconsider their pay structure.

Kelly Williams

Google Play

The app is glitchy and often crashes, making it difficult to complete deliveries. Support is unresponsive, leaving drivers stranded with unresolved issues.

Koray Okumus

Google Play

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User Experience Report

Report Date

Roadie Driver

Top Insights This Week

Poor Customer Support

Low Pay Rates

App Glitches

Unfair Gig Allocation

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts