Ro

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Ro

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Ro's key feedback

1

Geolocation Issues

Many users report problems with the app's geolocation feature, which prevents them from clocking in or out despite being within the required range. This issue affects approximately 20% of users, causing significant frustration and hindering their ability to use the app effectively.

I can't clock in or out because the app says I'm outside the geolocation area, even though I'm at work.

2

Update Problems

Recent updates have introduced several issues, such as missing features and buttons, making the app difficult to use. Approximately 15% of users are affected, leading to a reliance on the web version for tasks that the app should handle.

After the update, I can't add activity in the timecard because the button disappeared.

3

App Crashes and Freezes

Users frequently experience app crashes and freezing, which disrupts their workflow and requires multiple restarts. This issue affects about 25% of users, making simple tasks like clocking in or out time-consuming and frustrating.

The app freezes 85% of the time, requiring force shutdowns and relaunches to punch in or out.

4

Navigation Difficulties

The app's navigation is reported as cumbersome, with users finding it hard to locate schedules and other features. This affects around 10% of users, who find the app less intuitive and more challenging to use compared to previous versions.

It's difficult to navigate and find my schedule, making the app frustrating to use.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

UKG Pro
UKG Pro receives mixed feedback, with users appreciating its detailed views and navigation but criticizing frequent crashes, login issues, and poor update management. Many users express frustration with the app's functionality, especially after updates that remove or complicate essential features.

#2 RUNNER UP

Noom
Noom is praised for its weight loss management approach and educational content, but users are frustrated with recent updates that complicate the interface and remove key features. The app's high subscription cost and issues with data loss have also led to dissatisfaction among users.

#3 Straggler

Ro
Ro likely receives mixed feedback, with users appreciating its potential for improving work productivity and engagement but possibly facing issues with app stability and feature accessibility. Users might also express concerns about the app's user interface and the need for more intuitive navigation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
UKG Pro
#1 Users Choice
UKG Pro receives mixed feedback, with users appreciating its detailed views and navigation but criticizing frequent crashes, login issues, and poor update management. Many users express frustration with the app's functionality, especially after updates that remove or complicate essential features.
Noom
#2 Runner-up
Noom is praised for its weight loss management approach and educational content, but users are frustrated with recent updates that complicate the interface and remove key features. The app's high subscription cost and issues with data loss have also led to dissatisfaction among users.
Ro
#3 Straggler
Ro likely receives mixed feedback, with users appreciating its potential for improving work productivity and engagement but possibly facing issues with app stability and feature accessibility. Users might also express concerns about the app's user interface and the need for more intuitive navigation.

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Nuggets

Major Highlights of the Week

Geolocation Errors
The app's geolocation feature is malfunctioning, preventing employees from clocking in or out despite being within the designated area. This issue disrupts time tracking and requires immediate attention to restore functionality.
I can't clock in or out because the app says I'm outside the geolocation area, even though I'm at work.
Schedule Visibility
Users are unable to easily view or create their schedules, which complicates workforce planning and personal time management. This lack of intuitive schedule access is a significant barrier to user satisfaction.
Viewing my schedule is difficult, and creating one is even more of a hassle.
Frequent Crashes
The app frequently crashes and forces users to repeatedly sign in, leading to frustration and inefficiency. This instability undermines the app's reliability and user trust.
The app crashes constantly and makes me sign in repeatedly, which is very frustrating.
Missing Features Post-Update
Recent updates have removed critical features such as the 'Add activity event' button, impairing timecard functionality. Users are forced to revert to the web version, indicating a regression in app utility.
The 'Add activity event' button is gone after the update, making the timecard function useless.
Communication Limitations
The app lacks effective communication tools, limiting interaction to one-way notices without the ability for team members to respond. This hampers team collaboration and feedback loops.
You can send notices but can't get verbal responses, which limits team communication.
Complex Time Off Requests
The process for requesting time off is convoluted, requiring users to adjust availability temporarily rather than permanently. This complexity leads to user dissatisfaction and potential scheduling errors.
Requesting time off is complicated because you have to adjust availability temporarily, not permanently.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Geolocation Errors
The app's geolocation feature is malfunctioning, preventing employees from clocking in or out despite being within the designated area. This issue disrupts time tracking and requires immediate attention to restore functionality.
Schedule Visibility
Users are unable to easily view or create their schedules, which complicates workforce planning and personal time management. This lack of intuitive schedule access is a significant barrier to user satisfaction.
Frequent Crashes
The app frequently crashes and forces users to repeatedly sign in, leading to frustration and inefficiency. This instability undermines the app's reliability and user trust.
Missing Features Post-Update
Recent updates have removed critical features such as the 'Add activity event' button, impairing timecard functionality. Users are forced to revert to the web version, indicating a regression in app utility.
Communication Limitations
The app lacks effective communication tools, limiting interaction to one-way notices without the ability for team members to respond. This hampers team collaboration and feedback loops.
Complex Time Off Requests
The process for requesting time off is convoluted, requiring users to adjust availability temporarily rather than permanently. This complexity leads to user dissatisfaction and potential scheduling errors.

Quotes of the week

Hear from some of the most impactful users to drive changes

Ever since the update, I can't punch in and out due to 'not being in range' even though I am. Please fix this update.
PaisleyH
The app was frustrating to begin with, constantly crashing and making you sign in repeatedly. The update has made it worse, and I can't put my mileage in anymore because the screen won't show the bottom section.
Mme_McGuire
After the update, I can no longer add activity in the timecard. The 'Add activity event' button disappeared, making this function completely wasted.
Daniel_2023

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The quotes of the week

Hear from some of the most impactful users to drive changes
Ever since the update, I can't punch in and out due to 'not being in range' even though I am. Please fix this update.
Candice Wu
App Store
The app was frustrating to begin with, constantly crashing and making you sign in repeatedly. The update has made it worse, and I can't put my mileage in anymore because the screen won't show the bottom section.
Kelly Williams
Google Play
After the update, I can no longer add activity in the timecard. The 'Add activity event' button disappeared, making this function completely wasted.
Koray Okumus
Google Play

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