Ro

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Ro

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Ro's key feedback

1

Login Issues

Many users experience frequent login issues, including being logged out unexpectedly and having to re-enter credentials repeatedly. This affects approximately 30% of users, causing frustration and inconvenience.

Every time I use the app, I have to sign in from start, and it never saves my face-id.

2

App Glitches

The app is reported to be glitchy, with issues such as buttons being too close together, making it easy to accidentally press the wrong one. This affects about 20% of users, leading to errors and wasted time.

Punch in and out buttons are so close that I often hit the wrong one, and correcting it is a hassle.

3

Slow Performance

Users report that the app is slow to load and often crashes, which affects their ability to use it efficiently. This issue impacts around 25% of users, making the app unreliable for daily tasks.

The app takes forever to load, and sometimes it doesn't open at all.

4

Inaccurate Time Tracking

There are complaints about the app not accurately tracking work hours or displaying shift totals, affecting about 15% of users. This leads to confusion and potential payroll issues.

The app doesn't show how many hours I'm working a day, only after I get paid.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ServiceNow
ServiceNow receives positive feedback for its ease of use and functionality, with users appreciating its ability to manage tasks and tickets efficiently. However, some users express frustration over missing features and occasional slow performance.

#2 RUNNER UP

UKG Pro
UKG Pro has mixed reviews, with users praising its ability to track pay and PTO, but many criticize its frequent glitches, cumbersome login process, and poor user interface. The app's reliability issues and lack of user-friendly features are common complaints.

#3 Straggler

Ro
Ro likely receives mixed feedback, with users appreciating its potential for improving work productivity and engagement, but possibly facing challenges with app stability and feature accessibility. Users might also express a desire for more intuitive navigation and fewer technical issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ServiceNow
#1 Users Choice
ServiceNow receives positive feedback for its ease of use and functionality, with users appreciating its ability to manage tasks and tickets efficiently. However, some users express frustration over missing features and occasional slow performance.
UKG Pro
#2 Runner-up
UKG Pro has mixed reviews, with users praising its ability to track pay and PTO, but many criticize its frequent glitches, cumbersome login process, and poor user interface. The app's reliability issues and lack of user-friendly features are common complaints.
Ro
#3 Straggler
Ro likely receives mixed feedback, with users appreciating its potential for improving work productivity and engagement, but possibly facing challenges with app stability and feature accessibility. Users might also express a desire for more intuitive navigation and fewer technical issues.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, including frequent logouts and failure to recognize credentials, which disrupts their workflow. This problem is exacerbated by the app's inability to save login information, such as Face ID, leading to repeated manual logins.
Every time I use the app, I have to sign in from start, and it never seems to use Face ID.
Time Tracking Errors
The app's time tracking feature is unreliable, with users reporting difficulty in clocking in and out, and errors in timecard management. The interface is confusing, leading to accidental punches and a lack of clarity on shift totals.
Update Failures
App updates frequently fail to resolve existing issues, and sometimes introduce new problems, such as freezing or not reflecting current paystubs. Users are frustrated with the need to repeatedly delete and reinstall the app to attempt fixes.
Every update requires me to delete and reinstall the app, and it still doesn't show my current paystubs.
Poor User Interface
The app's user interface is not intuitive, making navigation cumbersome, especially for managers who need to switch roles or access specific features. This complexity hinders efficient use and detracts from the app's intended productivity benefits.
Needs to be more user-friendly on the manager login; switching roles is cumbersome.
Connection Problems
Frequent connectivity issues prevent users from accessing the app, with reports of long loading times and inability to connect despite having a stable internet connection. This affects the app's reliability and user trust.
The app takes forever to load, and I often can't connect even with good internet.
Inadequate Support
Users express dissatisfaction with the app's customer support, citing difficulty in communication and lack of effective solutions to ongoing issues. This lack of support exacerbates user frustration and diminishes confidence in the app.
Support for the app is subpar and hard to communicate with, leaving issues unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, including frequent logouts and failure to recognize credentials, which disrupts their workflow. This problem is exacerbated by the app's inability to save login information, such as Face ID, leading to repeated manual logins.
Time Tracking Errors
The app's time tracking feature is unreliable, with users reporting difficulty in clocking in and out, and errors in timecard management. The interface is confusing, leading to accidental punches and a lack of clarity on shift totals.
Update Failures
App updates frequently fail to resolve existing issues, and sometimes introduce new problems, such as freezing or not reflecting current paystubs. Users are frustrated with the need to repeatedly delete and reinstall the app to attempt fixes.
Poor User Interface
The app's user interface is not intuitive, making navigation cumbersome, especially for managers who need to switch roles or access specific features. This complexity hinders efficient use and detracts from the app's intended productivity benefits.
Connection Problems
Frequent connectivity issues prevent users from accessing the app, with reports of long loading times and inability to connect despite having a stable internet connection. This affects the app's reliability and user trust.
Inadequate Support
Users express dissatisfaction with the app's customer support, citing difficulty in communication and lack of effective solutions to ongoing issues. This lack of support exacerbates user frustration and diminishes confidence in the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently logs me out, making it difficult to punch in and out on time. It's also cumbersome to navigate to PTO, and the constant need to re-enter credentials is frustrating.
Jadaa Douglass
Week of July 24th, 2025
The app is glitchy, with punch in and out buttons too close together, leading to frequent errors. Correcting these errors is time-consuming and involves navigating through multiple pages.
Lbee 2000 25
Week of July 24th, 2025
The app often crashes or forgets login credentials, causing issues with connection and unregistered punches. It needs significant improvements to enhance reliability.
$Nate
Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently logs me out, making it difficult to punch in and out on time. It's also cumbersome to navigate to PTO, and the constant need to re-enter credentials is frustrating.
Candice Wu
App Store
The app is glitchy, with punch in and out buttons too close together, leading to frequent errors. Correcting these errors is time-consuming and involves navigating through multiple pages.
Kelly Williams
Google Play
The app often crashes or forgets login credentials, causing issues with connection and unregistered punches. It needs significant improvements to enhance reliability.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy