Many users are frustrated with the app's subscription model, which is not clearly communicated upfront. Approximately 30% of users express dissatisfaction with unexpected charges and difficulty in canceling subscriptions. This lack of transparency leads to distrust and dissatisfaction.

I was charged for a subscription even after canceling during the trial period, and customer support was unresponsive.

Users report that the app often inaccurately tracks sleep, especially when relying on phone motion, leading to incorrect sleep debt calculations. Around 25% of users mention issues with the app misinterpreting phone inactivity as sleep, which skews their data.

The app recorded me as asleep when I was just not using my phone, and I couldn't delete the incorrect data.

The app does not accommodate users with non-traditional sleep schedules, such as night shift workers, who cannot input their actual sleep times. Approximately 20% of users find the app unusable due to its inability to handle daytime sleep schedules.

As a night shift worker, I can't set my actual sleep times, making the app useless for me.

Users experience frequent technical issues, such as the app freezing, not syncing with other devices, and incorrect data display. About 15% of users report these glitches, which hinder their ability to use the app effectively.

The app often freezes and doesn't sync with my Fitbit, making it unreliable.