RISE: Sleep Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of RISE: Sleep Tracker's key feedback

Syncing Issues

Many users report problems with syncing the app with devices like Apple Watch and Fitbit, leading to inaccurate sleep data and frustration. Approximately 20% of users seem to be affected by this issue. "The app stopped syncing with my Fitbit, making it useless for tracking my sleep accurately."

The app stopped syncing with my Fitbit, making it useless for tracking my sleep accurately.

Subscription Problems

Users frequently encounter issues with subscription management, including unexpected charges after canceling trials and difficulty accessing subscription settings. This affects about 15% of users. "I canceled my free trial, but I was still charged for a full year without any warning."

I canceled my free trial, but I was still charged for a full year without any warning.

Night Shift Limitations

The app lacks functionality for night shift workers, as it doesn't allow setting sleep times outside typical night hours, making it unusable for this group. Around 10% of users have mentioned this limitation. "As a night shift worker, I can't set my actual sleep schedule, making the app useless for me."

As a night shift worker, I can't set my actual sleep schedule, making the app useless for me.

Inaccurate Sleep Tracking

Some users find the app's sleep tracking inaccurate, often due to reliance on phone motion rather than more precise data from wearables. This issue affects about 12% of users. "The app records me as asleep when I'm just not using my phone, leading to incorrect sleep data."

The app records me as asleep when I'm just not using my phone, leading to incorrect sleep data.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Sleep Cycle

Sleep Cycle is highly praised for its user-friendly interface and effective sleep tracking features. Users appreciate the app's ability to track sleep without the need for additional devices, and many have found the smart alarm feature to be particularly beneficial. However, some users have reported issues with recent updates affecting the app's accuracy and functionality.

#2 RUNNER UP

RISE: Sleep Tracker

RISE: Sleep Tracker receives mixed feedback, with users appreciating its focus on sleep debt and energy levels. Many users find the app insightful and helpful in improving sleep habits, but there are frequent complaints about the subscription model and technical issues, particularly with integration and functionality on Android devices.

#3 Straggler

Pillow

Pillow is appreciated for its detailed sleep tracking and integration with Apple devices. Users find the app's insights into sleep patterns helpful, but there are complaints about the app's stability and the need for a subscription to access all features. Some users have experienced issues with the app not functioning properly or providing inaccurate data.

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Nuggets

Major Highlights of the Week

Syncing Issues

Users experience significant problems with syncing data from devices like Apple Watch and Fitbit, leading to inaccurate sleep tracking and frustration. The app's inability to save manual edits further exacerbates the issue, making it difficult for users to maintain accurate sleep records.

The app stopped syncing with my Fitbit, and I can't update incorrect sleep times.

Subscription Problems

Many users report being charged for subscriptions even after canceling during the trial period, with some unable to access their accounts to manage subscriptions. This has led to accusations of the app being a scam and dissatisfaction with customer support.

I canceled my free trial but was still charged $75, and I can't log back in to fix it.

Night Shift Limitations

The app lacks functionality for night shift workers, as it does not allow setting sleep and wake times outside of typical daytime hours. This makes it unusable for users with non-traditional schedules.

I work night shifts, but the app doesn't let me set my sleep schedule to match my needs.

Inaccurate Sleep Tracking

The app often misinterprets phone inactivity as sleep, leading to incorrect sleep data and energy level predictions. Users find it difficult to correct these errors, which undermines the app's reliability.

The app thinks I'm asleep when I put my phone down, but I can't delete these entries.

High Cost Concerns

Users express dissatisfaction with the app's pricing model, particularly the lack of a monthly payment option and the high cost of the annual subscription. This pricing structure is seen as prohibitive, especially for students and those on a budget.

I would use the app if there was a monthly payment option, but $60 a year is too much.

Customer Support Issues

Users frequently report poor customer support experiences, with delayed or no responses to inquiries about billing and technical issues. This lack of support contributes to user frustration and negative perceptions of the app.

I contacted customer support about a billing issue, but they never responded.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Syncing Issues

Subscription Problems

Night Shift Limitations

Inaccurate Sleep Tracking

High Cost Concerns

Customer Support Issues

Quotes of the week

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The app is great when it works. I monitor my sleep and know where I need to improve. Once a week it doesn’t record my sleep and it glitches when I try to add sleep. It takes several attempts to get the information saved. Sometimes I give up.

KWJ3

I work shift work so I’m transitioning from days to night infrequently. I would love to be able to modify my rise profile to be a night shift worker to match my sleep schedule to night shift needs.

Ducklingward

This is an amazing app that has really helped my sleep schedule but it has one flaw: the alarm just doesn’t work half the time. If it was just an instance of it not going off and you waking up a little later that’s okay, but for people that wake up earlier, this could be completely disastrous to find out the hard way.

JKVader06

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I work shift work so I’m transitioning from days to night infrequently. I would love to be able to modify my rise profile to be a night shift worker to match my sleep schedule to night shift needs.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

RISE: Sleep Tracker

Top Insights This Week

Syncing Issues

Subscription Problems

Night Shift Limitations

Inaccurate Sleep Tracking

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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