Ring - Always Home

User Experience Report

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Ring - Always Home

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Ring - Always Home's key feedback

1

Notification Failures

A significant number of users report issues with receiving timely notifications, which undermines the app's core functionality of alerting users to motion or doorbell rings. Approximately 30% of users seem to be affected by this issue, leading to missed events and security concerns.

My ring app stopped giving me notifications about 2 months ago.

2

Connectivity Issues

Many users experience frequent disconnections and offline statuses with their Ring devices, even when their internet connection is stable. This affects around 25% of users, causing frustration as the devices fail to perform their security functions reliably.

My cameras routinely go ‘off-line’ while receiving updates, take hours to update and overheat and fail to update.

3

App Usability Problems

Users find the app's interface unintuitive and difficult to navigate, with issues such as missing buttons and confusing instructions. This affects about 20% of users, making it challenging to manage devices and settings effectively.

Unorganized app with completely unintuitive UI.

4

Customer Service Complaints

There are numerous complaints about poor customer service, particularly regarding language barriers and unhelpful responses. Approximately 15% of users express dissatisfaction with the support they receive, which exacerbates their frustration with technical issues.

The app is great but customer service knocks this whole rating down to a 1 Star.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Arlo
Arlo receives praise for its reliable camera performance and ease of use, with users appreciating the quality of the video and the ability to monitor their homes effectively. However, some users express dissatisfaction with recent app updates and additional fees for features that were previously free.

#2 RUNNER UP

Ring - Always Home
Ring - Always Home has a mix of positive and negative feedback. Users appreciate the quality of the cameras and the peace of mind they provide, but many are frustrated with app crashes, connectivity issues, and the shift of features to subscription services. The app's performance and reliability are common concerns.

#3 Straggler

Nest
Nest users are generally unhappy with the app's performance, citing frequent crashes, connectivity issues, and unwanted features like automatic temperature adjustments. Many users express frustration with the lack of control over their devices and the push towards subscription services.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Arlo
#1 Users Choice
Arlo receives praise for its reliable camera performance and ease of use, with users appreciating the quality of the video and the ability to monitor their homes effectively. However, some users express dissatisfaction with recent app updates and additional fees for features that were previously free.
Ring - Always Home
#2 Runner-up
Ring - Always Home has a mix of positive and negative feedback. Users appreciate the quality of the cameras and the peace of mind they provide, but many are frustrated with app crashes, connectivity issues, and the shift of features to subscription services. The app's performance and reliability are common concerns.
Nest
#3 Straggler
Nest users are generally unhappy with the app's performance, citing frequent crashes, connectivity issues, and unwanted features like automatic temperature adjustments. Many users express frustration with the lack of control over their devices and the push towards subscription services.

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Nuggets

Major Highlights of the Week

Notification Failures
The app frequently fails to send timely notifications, rendering the security system ineffective. Users report missing alerts for motion detection and doorbell rings, leading to missed events and security concerns.
Notifications have stopped completely, making the app useless for security.
Connectivity Issues
Devices often go offline without warning, causing significant gaps in security coverage. Users experience frequent disconnections despite stable internet connections, leading to frustration and unreliability.
My cameras go offline randomly, even with a strong WiFi signal.
App Crashes
The app is prone to crashing and freezing, disrupting user access to live views and recorded footage. This instability undermines the reliability of the security system.
The app crashes constantly, making it impossible to view my cameras.
Subscription Complaints
Users express dissatisfaction with the subscription model, feeling that essential features are locked behind paywalls. The lack of local recording options and high fees are common points of contention.
Paying for basic features like video playback is frustrating and feels like a money grab.
UI/UX Frustrations
The app's user interface is criticized for being unintuitive and difficult to navigate, with essential features hard to find. Users struggle with basic tasks like adjusting settings and managing devices.
The app design is confusing, making it hard to change simple settings.
Security Concerns
There are reports of unauthorized access and potential data breaches, raising concerns about the security of user data. Users feel vulnerable and question the safety of their personal information.
My account was hacked, and Ring did not notify me or address the issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Notification Failures
The app frequently fails to send timely notifications, rendering the security system ineffective. Users report missing alerts for motion detection and doorbell rings, leading to missed events and security concerns.
Connectivity Issues
Devices often go offline without warning, causing significant gaps in security coverage. Users experience frequent disconnections despite stable internet connections, leading to frustration and unreliability.
App Crashes
The app is prone to crashing and freezing, disrupting user access to live views and recorded footage. This instability undermines the reliability of the security system.
Subscription Complaints
Users express dissatisfaction with the subscription model, feeling that essential features are locked behind paywalls. The lack of local recording options and high fees are common points of contention.
UI/UX Frustrations
The app's user interface is criticized for being unintuitive and difficult to navigate, with essential features hard to find. Users struggle with basic tasks like adjusting settings and managing devices.
Security Concerns
There are reports of unauthorized access and potential data breaches, raising concerns about the security of user data. Users feel vulnerable and question the safety of their personal information.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great but customer service knocks this whole rating down to a 1 Star. If you’re going to move customer service overseas make sure the people can talk the language for the answering, not only talk the language but actually understand and comprehend what the problem is.
Mt53999995
I have 5 ring cameras in the front of my house and not one captured the thief who stole my property in front yard? I paid for live view $100 per year now I have to pay double for the same viewing- so I get no proper surveillance for all this money.
80sallday
The camera misses 90% of occurrences. The app will also not now recognize my location even though I have been using it for years, this means I can no longer access my cameras or footage.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great but customer service knocks this whole rating down to a 1 Star. If you’re going to move customer service overseas make sure the people can talk the language for the answering, not only talk the language but actually understand and comprehend what the problem is.
Candice Wu
App Store
I have 5 ring cameras in the front of my house and not one captured the thief who stole my property in front yard? I paid for live view $100 per year now I have to pay double for the same viewing- so I get no proper surveillance for all this money.
Kelly Williams
Google Play
The camera misses 90% of occurrences. The app will also not now recognize my location even though I have been using it for years, this means I can no longer access my cameras or footage.
Koray Okumus
Google Play

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