RHS Grow - Plant & Garden Care

User Experience Report

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RHS Grow - Plant & Garden Care

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of RHS Grow - Plant & Garden Care's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, making it difficult to use. Approximately 15% of users have experienced this issue, which affects their ability to access the app's features reliably. Example: 'The app keeps crashing every time I try to use it, making it unusable.'

The app keeps crashing every time I try to use it, making it unusable.

2

Limited Free Features

Many users are frustrated by the limited functionality of the free version, which primarily offers a watering schedule. About 25% of users feel misled by the app's description, expecting more features without a subscription. Example: 'The only free part is the download; you have to pay to use it.'

The only free part is the download; you have to pay to use it.

3

Subscription Confusion

Users are confused and disappointed by the subscription model, especially those who expected the app to be included with RHS membership. Around 20% of users express dissatisfaction with having to pay separately for the app. Example: 'I thought RHS membership included this app, but now I have to pay separately.'

I thought RHS membership included this app, but now I have to pay separately.

4

Inaccurate Plant Identification

Some users report that the plant identification feature is inaccurate, leading to incorrect plant care advice. Approximately 10% of users have encountered this problem, which undermines their trust in the app. Example: 'The app misidentified my plants, giving me wrong care instructions.'

The app misidentified my plants, giving me wrong care instructions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PlantSnap
PlantSnap is highly praised for its ease of use and accuracy in identifying plants, with users appreciating its vast database and community features. However, some users express frustration with frequent ads and push for upgrades, which detracts from the overall experience.

#2 RUNNER UP

RHS Grow - Plant & Garden Care
RHS Grow receives mixed feedback, with users appreciating its comprehensive plant database and expert advice. However, many are frustrated by the paywall that restricts access to premium features, and some report issues with app functionality and customer support.

#3 Straggler

PictureThis
PictureThis is well-regarded for its plant identification accuracy and detailed care tips, making it a favorite among gardening enthusiasts. Some users, however, criticize the app for its subscription model and occasional inaccuracies in plant diagnosis.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PlantSnap
#1 Users Choice
PlantSnap is highly praised for its ease of use and accuracy in identifying plants, with users appreciating its vast database and community features. However, some users express frustration with frequent ads and push for upgrades, which detracts from the overall experience.
RHS Grow - Plant & Garden Care
#2 Runner-up
RHS Grow receives mixed feedback, with users appreciating its comprehensive plant database and expert advice. However, many are frustrated by the paywall that restricts access to premium features, and some report issues with app functionality and customer support.
PictureThis
#3 Straggler
PictureThis is well-regarded for its plant identification accuracy and detailed care tips, making it a favorite among gardening enthusiasts. Some users, however, criticize the app for its subscription model and occasional inaccuracies in plant diagnosis.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes, making it unusable for some users, especially when trying to access plant profiles or use features like plant identification. This instability leads to frustration and abandonment of the app.
The app keeps crashing on me, and I can't access any plant profiles.
Misleading Free Features
The app is advertised as free, but essential features like plant identification and care tips are locked behind a paywall, leading to user dissatisfaction and perceptions of deceptive marketing.
I thought the app was free, but I have to pay to identify plants.
RHS Membership Confusion
Users who are RHS members are frustrated that the app requires a separate subscription, as they expected access to app features as part of their existing membership.
As an RHS member, I shouldn't have to pay extra for the app.
Registration Issues
The registration process is cumbersome, with some users unable to proceed past initial steps, leading to wasted time and a negative first impression.
I can't get past the registration screen; it's a waste of time.
Limited Plant Database
The app's plant database is incomplete, lacking profiles for common plants, which diminishes its utility for users seeking comprehensive plant care information.
I tried to find a spider plant, but it wasn't in the database.
Customer Support Delays
Users experience delays and difficulties in reaching customer support, which exacerbates issues when they encounter technical problems or need assistance.
It took several attempts to contact support, and my issue is still unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes, making it unusable for some users, especially when trying to access plant profiles or use features like plant identification. This instability leads to frustration and abandonment of the app.
Misleading Free Features
The app is advertised as free, but essential features like plant identification and care tips are locked behind a paywall, leading to user dissatisfaction and perceptions of deceptive marketing.
RHS Membership Confusion
Users who are RHS members are frustrated that the app requires a separate subscription, as they expected access to app features as part of their existing membership.
Registration Issues
The registration process is cumbersome, with some users unable to proceed past initial steps, leading to wasted time and a negative first impression.
Limited Plant Database
The app's plant database is incomplete, lacking profiles for common plants, which diminishes its utility for users seeking comprehensive plant care information.
Customer Support Delays
Users experience delays and difficulties in reaching customer support, which exacerbates issues when they encounter technical problems or need assistance.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential but needs work. Many plants are recognized but lack data, and the care tips are overwhelming. It would be beneficial to integrate features from your fruit and vegetable app to track planting and harvesting.
Dtownie92
I was disappointed to find that the app requires a subscription for most features, despite being advertised as free. I expected to use the plant identification feature without paying.
Mums-r-us
The app is useful for organizing plant collections and setting garden goals, but the subscription model is too expensive for the features offered. It would be better if more features were available for free.
CloverDragoon

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has potential but needs work. Many plants are recognized but lack data, and the care tips are overwhelming. It would be beneficial to integrate features from your fruit and vegetable app to track planting and harvesting.
Candice Wu
App Store
I was disappointed to find that the app requires a subscription for most features, despite being advertised as free. I expected to use the plant identification feature without paying.
Kelly Williams
Google Play
The app is useful for organizing plant collections and setting garden goals, but the subscription model is too expensive for the features offered. It would be better if more features were available for free.
Koray Okumus
Google Play

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