Revolve

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Revolve

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Revolve's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes or fails to load, making it difficult to shop. This issue affects approximately 30% of users, leading to frustration and potential loss of sales.

The app keeps crashing, and I have to uninstall and reinstall it every time to get it to work.

2

Payment Issues

Users experience problems with the payment process, including difficulties with PayPal and credit card transactions. This affects around 15% of users, causing inconvenience and preventing purchases.

I can't make a payment; it keeps bouncing back to the order summary and won't accept any card.

3

Search and Navigation Problems

The app's search and navigation features are often reported as ineffective, with users unable to find items or experiencing errors when filtering results. This issue impacts about 20% of users, hindering their shopping experience.

The search feature doesn't work at all since updating on my iPhone, leaving me with hundreds of results.

4

Wishlist and Favorites Glitches

Users report that their wishlist or favorites disappear or do not update correctly, affecting approximately 10% of users. This leads to frustration as they lose track of items they intended to purchase.

My wishlist disappeared out of nowhere, and I can't even remember what I had saved.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS
ASOS receives mixed feedback with many users praising its trendy selection, easy returns, and fast shipping. However, there are significant complaints about customer service, refund issues, and promotional code problems.

#2 RUNNER UP

Revolve
Revolve is appreciated for its wide selection, fast shipping, and excellent customer service. However, users report frequent app crashes, bugs, and issues with promo codes, which detract from the overall shopping experience.

#3 Straggler

Zara
Zara is favored for its quality products and fast shipping, but users frequently criticize the app for technical issues, poor customer service, and delivery problems, leading to a frustrating shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ASOS
#1 Users Choice
ASOS receives mixed feedback with many users praising its trendy selection, easy returns, and fast shipping. However, there are significant complaints about customer service, refund issues, and promotional code problems.
Revolve
#2 Runner-up
Revolve is appreciated for its wide selection, fast shipping, and excellent customer service. However, users report frequent app crashes, bugs, and issues with promo codes, which detract from the overall shopping experience.
Zara
#3 Straggler
Zara is favored for its quality products and fast shipping, but users frequently criticize the app for technical issues, poor customer service, and delivery problems, leading to a frustrating shopping experience.

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Nuggets

Major Highlights of the Week

Persistent Crashes
The app frequently crashes, especially on Android devices, making it unusable for many users. This issue leads to frustration and potential loss of sales as users are forced to switch to the website or abandon their shopping altogether.
The app keeps crashing, and I have to uninstall and reinstall it every time to get it to work.
Checkout Glitches
Users experience significant issues during the checkout process, including disappearing items from the cart and inability to complete purchases. These glitches disrupt the shopping experience and deter users from finalizing their orders.
I can't buy anything through the app now; my cart always appears empty even though I've added things to it.
Search Functionality
The search feature is unreliable, often returning irrelevant results or failing to filter items correctly. This inefficiency frustrates users who are unable to find specific products easily.
Promotional Issues
Promised discounts and promotional codes often fail to apply during checkout, leading to user dissatisfaction and perceptions of misleading marketing. This issue undermines trust and diminishes the perceived value of promotions.
I downloaded the app to use the 15% off deal, but it says it's already been used, even though I've never purchased anything from this company.
Model Sizing Removal
The removal of model sizing information has negatively impacted users' ability to choose the right fit, which was previously a valued feature. This change has led to increased uncertainty and dissatisfaction with the shopping experience.
I used to rely on the section that showed the model’s height and the size she was wearing, but it seems to be gone now.
Wishlist Disappearance
Users report that their saved wishlists disappear unexpectedly, causing frustration and loss of potential purchases. This issue affects user engagement and retention as it disrupts the personalized shopping experience.
My wishlist disappeared out of nowhere, and I can't even remember what I had saved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Crashes
The app frequently crashes, especially on Android devices, making it unusable for many users. This issue leads to frustration and potential loss of sales as users are forced to switch to the website or abandon their shopping altogether.
Checkout Glitches
Users experience significant issues during the checkout process, including disappearing items from the cart and inability to complete purchases. These glitches disrupt the shopping experience and deter users from finalizing their orders.
Search Functionality
The search feature is unreliable, often returning irrelevant results or failing to filter items correctly. This inefficiency frustrates users who are unable to find specific products easily.
Promotional Issues
Promised discounts and promotional codes often fail to apply during checkout, leading to user dissatisfaction and perceptions of misleading marketing. This issue undermines trust and diminishes the perceived value of promotions.
Model Sizing Removal
The removal of model sizing information has negatively impacted users' ability to choose the right fit, which was previously a valued feature. This change has led to increased uncertainty and dissatisfaction with the shopping experience.
Wishlist Disappearance
Users report that their saved wishlists disappear unexpectedly, causing frustration and loss of potential purchases. This issue affects user engagement and retention as it disrupts the personalized shopping experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is consistently not loading pages, especially your favorites. If you try to remove items from favorites, it errors out.
Brittany S.
I used to rely on the section that showed the model’s height and the size she was wearing to help choose the right fit, but it seems to be gone now. That feature was incredibly useful and I really hope it comes back!
Saraafshaar
I hate shopping on the app because it always has pop up notifications and 'rush to buy' schemes on items. Comes off as tacky for a high end shopping platform!
buckleybear

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is consistently not loading pages, especially your favorites. If you try to remove items from favorites, it errors out.
Candice Wu
App Store
I used to rely on the section that showed the model’s height and the size she was wearing to help choose the right fit, but it seems to be gone now. That feature was incredibly useful and I really hope it comes back!
Kelly Williams
Google Play
I hate shopping on the app because it always has pop up notifications and 'rush to buy' schemes on items. Comes off as tacky for a high end shopping platform!
Koray Okumus
Google Play

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