Revolut ＜18

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Revolut ＜18's key feedback

Transfer Issues

Users experience difficulties with transferring money, either due to app errors or limitations in sending money to non-Revolut accounts. Approximately 10% of users report issues with money transfers. "I tried to send money to my friend, but it only allows transfers to other Revolut accounts, which is frustrating."

I tried to send money to my friend, but it only allows transfers to other Revolut accounts, which is frustrating.

App Crashes

Several users report that the app frequently crashes or fails to open, making it difficult to access their accounts. This issue affects about 5% of users. "The app keeps closing itself, and I can't check my balance or make transactions."

The app keeps closing itself, and I can't check my balance or make transactions.

Age Restrictions

Users are frustrated with age-related restrictions, such as being unable to use Google Pay or having to rely on parents for account setup. This affects around 8% of users. "I'm 16 and can't use Google Pay, which is annoying since I want to pay with my phone."

I'm 16 and can't use Google Pay, which is annoying since I want to pay with my phone.

Country Availability

Many users are disappointed that the app is not available in their country, limiting their ability to use Revolut services. This issue impacts about 7% of users. "I can't use the app because my country isn't listed, which is really disappointing."

I can't use the app because my country isn't listed, which is really disappointing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

FamZoo

FamZoo receives high praise for its comprehensive features that teach financial responsibility to children. Users appreciate the ease of transferring funds, the ability to manage allowances, and the excellent customer service. Many parents find it invaluable for teaching their kids about money management.

#2 RUNNER UP

Revolut ＜18

Revolut <18 garners mixed feedback, with users appreciating its ease of use and the ability to manage money independently. However, some users report issues with account setup, QR code scanning, and transaction delays, leading to frustration. Despite these challenges, many find it a useful tool for teenagers.

#3 Straggler

GoHenry

GoHenry is praised for its educational approach to financial literacy for children, with many users highlighting its effectiveness in teaching kids to manage money. However, some users report issues with unauthorized transactions and account management, leading to concerns about reliability.

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Nuggets

Major Highlights of the Week

Transfer Confusion

Users experience issues when transferring money from external platforms like PayPal to Revolut, with transactions not reflecting in their Revolut accounts despite receiving confirmation from the external service.

I transferred £20 from PayPal to Revolut, got a confirmation, but the money never appeared in my Revolut account.

Offline Access Limitation

The app's inability to function offline frustrates users who find themselves unable to access their account details while shopping, leading to missed purchases.

I can't use the app offline, which often leaves me unable to access my details while shopping.

Age Verification Loop

Some users face a frustrating loop where they are deemed too old for the <18 app but too young for the main Revolut app, preventing them from accessing either service.

At 16, I'm told I'm too old for the <18 app but too young for the main app, leaving me stuck.

Card Activation Issues

Users report difficulties in activating their cards due to a lack of funds, creating a catch-22 where they can't add money without an activated card.

I can't activate my card because there's no money on it, but I can't add money because it's not activated.

Country Availability Gaps

The app's limited availability in certain countries, such as India and Nigeria, frustrates users who are unable to access Revolut services despite the app being listed in their region.

Why is this app listed in India when we can't use it here? It's frustrating.

Verification Code Failures

Users experience repeated failures in receiving verification codes, preventing them from completing account setup or accessing features, leading to significant frustration.

I can't receive the verification code needed to set up my account, no matter how many times I try.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Transfer Confusion

Offline Access Limitation

The app's inability to function offline frustrates users who find themselves unable to access their account details while shopping, leading to missed purchases.

Age Verification Loop

Some users face a frustrating loop where they are deemed too old for the <18 app but too young for the main Revolut app, preventing them from accessing either service.

Card Activation Issues

Users report difficulties in activating their cards due to a lack of funds, creating a catch-22 where they can't add money without an activated card.

Country Availability Gaps

The app's limited availability in certain countries, such as India and Nigeria, frustrates users who are unable to access Revolut services despite the app being listed in their region.

Verification Code Failures

Users experience repeated failures in receiving verification codes, preventing them from completing account setup or accessing features, leading to significant frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I am 16 and when I sign up it says I'm too old for this app but when I sign up for the main Revolut app it says I'm too young.

Oscar1617

I love the app, but I don't like that you can't send money to someone who doesn't use Revolut <18 as well.

Eda

The app is great for managing money, but it's frustrating that you can't transfer money to people who aren't on Revolut <18.

Giovanni Fogar

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User Experience Report

Report Date

Revolut ＜18

Top Insights This Week

Transfer Issues

App Crashes

Age Restrictions

Country Availability

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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