Revolut ＜18

User Experience Report

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Revolut ＜18

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Revolut ＜18's key feedback

1

Login Issues

A significant number of users, approximately 15%, report difficulties logging into the app, often due to issues with verification codes or being locked out unexpectedly. This can be particularly frustrating for users who need immediate access to their accounts.

I can't log into my account because the app won't send me the verification code.

2

Age Restrictions

Around 10% of users express frustration with age-related restrictions, such as the inability to use certain features like Google Pay or Apple Pay until a specific age, which limits the app's functionality for younger users.

I wish I could use Google Pay, but I'm not old enough according to the app's rules.

3

Card Delivery Delays

Approximately 8% of users have experienced delays in receiving their physical cards, which can hinder their ability to fully utilize the app's features and manage their finances effectively.

I've been waiting for my card for over two months, and it still hasn't arrived.

4

Country Availability

About 12% of users are dissatisfied with the app's limited availability in certain countries, which prevents them from accessing the app's services despite having a need for them.

I can't use the app because my country isn't listed, which is really disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FamZoo
FamZoo receives high praise for its comprehensive features that teach financial responsibility to children. Users appreciate the ability to manage allowances, track spending, and the excellent customer service that provides quick and personalized support.

#2 RUNNER UP

Revolut ＜18
Revolut <18 is generally well-received for its user-friendly interface and features that allow teens to manage their money independently. However, some users express frustration with limitations on money transfers and the need for parental involvement in account setup.

#3 Straggler

GoHenry
GoHenry is appreciated for helping children learn money management, but users report issues with delayed transactions and account access. Some parents find the app useful for teaching financial literacy, though technical problems and unexpected charges are common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FamZoo
#1 Users Choice
FamZoo receives high praise for its comprehensive features that teach financial responsibility to children. Users appreciate the ability to manage allowances, track spending, and the excellent customer service that provides quick and personalized support.
Revolut ＜18
#2 Runner-up
Revolut <18 is generally well-received for its user-friendly interface and features that allow teens to manage their money independently. However, some users express frustration with limitations on money transfers and the need for parental involvement in account setup.
GoHenry
#3 Straggler
GoHenry is appreciated for helping children learn money management, but users report issues with delayed transactions and account access. Some parents find the app useful for teaching financial literacy, though technical problems and unexpected charges are common complaints.

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Nuggets

Major Highlights of the Week

Login Issues
Users face difficulties logging into the app, often due to verification code issues or incorrect passcode recognition, leading to frustration and inability to access accounts. This problem is exacerbated by the need for parental involvement for reactivation, which is not always feasible.
I can't log in even with the correct phone number and pin, and my parent isn't available to help.
Card Activation Problems
Many users report issues with card activation, either due to missing activation emails or the inability to activate without parental assistance, causing delays in card usage. This creates a barrier to accessing funds and utilizing the app's features effectively.
I received my card but never got the activation email, so I can't use it.
Country Availability
The app's limited country availability frustrates users who cannot access services due to their location, leading to dissatisfaction and potential loss of user base in unlisted regions. This limitation restricts the app's growth and user engagement.
I can't use the app because my country, Nigeria, isn't listed.
Feature Limitations
Users express dissatisfaction with the app's restricted features, such as the inability to send money to non-Revolut users or use contactless payments, which limits the app's functionality compared to competitors. This restriction affects user satisfaction and retention.
I can't send money to friends who don't use Revolut, which is very limiting.
Notification Overload
Excessive notifications, particularly for challenges, annoy users and detract from the app experience, leading to calls for better notification management options. This issue impacts user engagement and satisfaction negatively.
I'm constantly bombarded with challenge notifications, and there's no way to turn them off.
Security Concerns
Users report unauthorized transactions and difficulties in tracking spending, raising concerns about the app's security and reliability in protecting user funds. This issue undermines trust and could deter potential users.
My money disappeared with no transaction trace, and I can't figure out why.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face difficulties logging into the app, often due to verification code issues or incorrect passcode recognition, leading to frustration and inability to access accounts. This problem is exacerbated by the need for parental involvement for reactivation, which is not always feasible.
Card Activation Problems
Many users report issues with card activation, either due to missing activation emails or the inability to activate without parental assistance, causing delays in card usage. This creates a barrier to accessing funds and utilizing the app's features effectively.
Country Availability
The app's limited country availability frustrates users who cannot access services due to their location, leading to dissatisfaction and potential loss of user base in unlisted regions. This limitation restricts the app's growth and user engagement.
Feature Limitations
Users express dissatisfaction with the app's restricted features, such as the inability to send money to non-Revolut users or use contactless payments, which limits the app's functionality compared to competitors. This restriction affects user satisfaction and retention.
Notification Overload
Excessive notifications, particularly for challenges, annoy users and detract from the app experience, leading to calls for better notification management options. This issue impacts user engagement and satisfaction negatively.
Security Concerns
Users report unauthorized transactions and difficulties in tracking spending, raising concerns about the app's security and reliability in protecting user funds. This issue undermines trust and could deter potential users.

Quotes of the week

Hear from some of the most impactful users to drive changes

I turned 16 a few days ago and the junior app says I can switch to the main app. I follow the steps, but the main app says 'There is a different app for u18s.' I'm really confused and would like guidance.
H4MZ786
I love this app because it helps me understand money better and how to save with features like a savings pocket and family sharing.
Niuyti
I'm constantly bombarded with notifications to download the proper Revolut app, but I can't verify my identity without a passport or driving license, which I don't have. This is frustrating.
Mika!!!_

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The quotes of the week

Hear from some of the most impactful users to drive changes
I turned 16 a few days ago and the junior app says I can switch to the main app. I follow the steps, but the main app says 'There is a different app for u18s.' I'm really confused and would like guidance.
Candice Wu
App Store
I love this app because it helps me understand money better and how to save with features like a savings pocket and family sharing.
Kelly Williams
Google Play
I'm constantly bombarded with notifications to download the proper Revolut app, but I can't verify my identity without a passport or driving license, which I don't have. This is frustrating.
Koray Okumus
Google Play

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