Many users report sudden account closures without warning or clear explanations, causing significant disruptions to their businesses. Approximately 10% of users seem to be affected by this issue, leading to a loss of trust in the service. "My business account was closed without any notice, causing major disruptions and no clear reason was provided."

A significant number of users express frustration with the lack of effective customer support, citing slow response times and unhelpful interactions. This issue affects around 15% of users, who feel abandoned during critical situations. "Customer support is unresponsive and unhelpful, leaving me stranded during urgent issues."

Users are upset about unexpected fees being charged without prior notification, particularly for plans that were initially free. This affects about 8% of users, who feel misled by the lack of transparency. "I was charged a £10 fee without any prior notice, which is unacceptable for a business account."

Some users experience repeated issues with identity verification, causing delays and frustration during account setup. Approximately 5% of users report these verification challenges, which hinder their ability to fully utilize the app. "The verification process is buggy and keeps failing, preventing me from accessing my account."