Many users are frustrated with unexpected fees, particularly the introduction of a £10 monthly fee for basic plans without clear prior notification. This issue affects approximately 15% of users, leading to dissatisfaction and a sense of mistrust. Users feel blindsided by these charges, which were not clearly communicated.

I was shocked to find a £10 fee on my account without any prior notice, which is unacceptable for a business service.

A significant number of users have experienced sudden account closures without clear explanations or warnings, affecting around 10% of users. This has caused major disruptions to their business operations and has led to a loss of trust in the service.

My business account was closed without any warning or explanation, causing a huge disruption to my operations.

Users frequently report difficulties in reaching customer support, with responses being slow or unhelpful, affecting about 20% of users. The lack of immediate human support, especially in urgent situations, is a major pain point.

It's impossible to get timely help from customer support, which is frustrating when urgent issues arise.

Many users face challenges with identity verification processes, which are often cumbersome and prone to errors, affecting approximately 8% of users. This has led to delays in account setup and access, causing frustration.

The identity verification process is a nightmare, requiring multiple attempts and causing unnecessary delays.