Revolut: Send, spend and save

User Experience Report

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Revolut: Send, spend and save

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Revolut: Send, spend and save's key feedback

1

Customer Support Issues

A significant number of users report dissatisfaction with Revolut's customer support, citing slow response times and unhelpful interactions. Approximately 10% of users seem to be affected by this issue, leading to frustration and unresolved problems.

Revolut's customer service is terrible; I spent hours in chat with no resolution.

2

Account Access Problems

Users frequently experience issues accessing their accounts, especially after software updates or when using custom ROMs. This affects around 5% of users, causing significant inconvenience and concern over account security.

I can't access my account because the app doesn't support my phone's custom ROM.

3

Unclear Fees and Charges

Some users are surprised by unexpected fees, particularly related to premium plans and downgrades. This issue affects about 3% of users, leading to dissatisfaction and feelings of being misled.

I was charged a $20 downgrade fee that wasn't clearly mentioned anywhere.

4

Fraud and Security Concerns

A portion of users express concerns about fraud protection and security measures, feeling that Revolut does not adequately protect against scams. This affects approximately 4% of users, leading to trust issues with the platform.

Revolut's fraud protection is lacking; they let fraudulent transactions go through without help.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wise
Wise is highly praised for its user-friendly interface, fast and reliable money transfers, and transparent fee structure. However, some users have experienced issues with account closures and customer service responsiveness.

#2 RUNNER UP

Revolut: Send, spend and save
Revolut receives positive feedback for its ease of use, innovative features, and competitive exchange rates. However, some users report difficulties with customer service and account restrictions.

#3 Straggler

Monzo
Monzo is appreciated for its budgeting features and user-friendly design, but users express frustration with customer service and account access issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wise
#1 Users Choice
Wise is highly praised for its user-friendly interface, fast and reliable money transfers, and transparent fee structure. However, some users have experienced issues with account closures and customer service responsiveness.
Revolut: Send, spend and save
#2 Runner-up
Revolut receives positive feedback for its ease of use, innovative features, and competitive exchange rates. However, some users report difficulties with customer service and account restrictions.
Monzo
#3 Straggler
Monzo is appreciated for its budgeting features and user-friendly design, but users express frustration with customer service and account access issues.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, often due to app crashes or unresponsive screens, preventing access to their accounts. This issue is exacerbated by the lack of effective customer support to resolve these access problems.
I can't even get past the login screen; it just keeps telling me something went wrong.
Customer Support Delays
There are significant delays and inefficiencies in customer support, with users experiencing long wait times and unhelpful responses, especially during urgent situations. This lack of timely assistance is causing frustration and dissatisfaction.
I wasted almost two hours on support chat without any resolution.
Account Restrictions
Accounts are being unexpectedly restricted or closed, often without clear communication or justification, leaving users unable to access their funds. This has led to a loss of trust and increased anxiety among users.
My account was closed without warning, and my money is now stuck.
Security Overreach
Excessive security measures, such as requiring multiple forms of verification, are causing inconvenience and access issues for users. These measures are perceived as overly intrusive and not user-friendly.
Revolut asked for a video of me speaking to continue using the app.
Hidden Fees
Users are frustrated by unexpected fees, particularly related to premium plans and downgrades, which are not clearly communicated upfront. This lack of transparency is leading to dissatisfaction and feelings of being misled.
They charged me a $20 downgrade fee that wasn't mentioned anywhere.
Fraud Handling
The app's fraud prevention measures are inadequate, with users reporting unresolved fraudulent transactions and poor support in addressing these issues. This is undermining confidence in the app's security features.
The app lets fraudulent companies steal your money without support.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, often due to app crashes or unresponsive screens, preventing access to their accounts. This issue is exacerbated by the lack of effective customer support to resolve these access problems.
Customer Support Delays
There are significant delays and inefficiencies in customer support, with users experiencing long wait times and unhelpful responses, especially during urgent situations. This lack of timely assistance is causing frustration and dissatisfaction.
Account Restrictions
Accounts are being unexpectedly restricted or closed, often without clear communication or justification, leaving users unable to access their funds. This has led to a loss of trust and increased anxiety among users.
Security Overreach
Excessive security measures, such as requiring multiple forms of verification, are causing inconvenience and access issues for users. These measures are perceived as overly intrusive and not user-friendly.
Hidden Fees
Users are frustrated by unexpected fees, particularly related to premium plans and downgrades, which are not clearly communicated upfront. This lack of transparency is leading to dissatisfaction and feelings of being misled.
Fraud Handling
The app's fraud prevention measures are inadequate, with users reporting unresolved fraudulent transactions and poor support in addressing these issues. This is undermining confidence in the app's security features.

Quotes of the week

Hear from some of the most impactful users to drive changes

Revolut's security system saved me from a potential scam by flagging a suspicious transaction. The app's interface is user-friendly and secure, making it my go-to for online banking.
BLVCK100
I love how Revolut makes managing multiple currencies easy when traveling. The app's seamless integration with my bank accounts and no-fee transactions abroad are a game-changer.
PDXmeister
Revolut's customer service is lacking. I faced issues with account verification and support was unhelpful, leaving my funds inaccessible for weeks.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Revolut's security system saved me from a potential scam by flagging a suspicious transaction. The app's interface is user-friendly and secure, making it my go-to for online banking.
Candice Wu
App Store
I love how Revolut makes managing multiple currencies easy when traveling. The app's seamless integration with my bank accounts and no-fee transactions abroad are a game-changer.
Kelly Williams
Google Play
Revolut's customer service is lacking. I faced issues with account verification and support was unhelpful, leaving my funds inaccessible for weeks.
Koray Okumus
Google Play

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