Reverb – Gear Marketplace
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users express frustration with Reverb's customer support, citing long wait times and unhelpful responses. Approximately 15% of users report issues with delayed or inadequate support, impacting their overall experience. Example: 'Customer service is trash, and they don't respond promptly to issues.'
2
A significant number of sellers are dissatisfied with the high fees imposed by Reverb, which they feel are excessive compared to other platforms. Around 10% of users mention that these fees cut into their profits, making it less appealing to sell on Reverb. Example: 'The fees are too high, making it hard to justify selling here.'
3
Users frequently report problems with the app's functionality, including crashes, bugs, and missing features. Approximately 12% of users experience these technical issues, which hinder their ability to use the app effectively. Example: 'The app is constantly crashing and full of bugs.'
4
There is a notable concern among users about scams and fraudulent activities on the platform, with some feeling that Reverb does not adequately protect buyers and sellers. About 8% of users express worries about scams, affecting their trust in the platform. Example: 'Got scammed out of $600 and Reverb support refused to help.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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