Resident Advisor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Resident Advisor's key feedback

Forced App Download

A significant number of users are frustrated with being forced to download the app to access their tickets, which they feel should be available via email or the website. This issue affects approximately 30% of users based on the reviews.

I don't want an app to get my ticket, let me view it online.

Login and Access Issues

Many users experience problems logging into the app, which prevents them from accessing their tickets or account. This issue seems to affect around 20% of users.

I can't login to see the tickets purchased despite resetting the password multiple times.

Payment and Refund Problems

Users report issues with payment processing and difficulties in obtaining refunds, which leads to dissatisfaction and distrust. This affects about 15% of users.

Tried with 3 different credit cards and PayPal and the app kept saying it didn’t recognize my payment.

Search and Navigation Challenges

The app's search and navigation features are often described as unintuitive and difficult to use, impacting the user experience for approximately 10% of users.

Search is extremely unintuitive, easily the worst I've ever seen.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Resident Advisor

Resident Advisor receives mixed feedback. Users appreciate its comprehensive event listings and ease of use for finding electronic music events, but many criticize the app for technical issues, such as login problems and ticket access, and for lacking features compared to its website.

#2 RUNNER UP

Eventbrite

Eventbrite is praised for its user-friendly interface and wide range of events, but users frequently report issues with ticket access and app glitches. Some users express frustration with the app's navigation and customer service, particularly regarding ticket refunds and event information.

#3 Straggler

Songkick

Songkick is valued for its integration with music libraries and concert notifications, but users report frequent technical issues, such as app crashes and incorrect artist information. Many users express dissatisfaction with the app's reliability in notifying them about concerts in a timely manner.

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Nuggets

Major Highlights of the Week

Forced App Download

Users are frustrated with being forced to download the app to access tickets, which they feel should be available via email or web. This practice is seen as unnecessary and a poor user experience.

I don't want an app to get my ticket, let me view it online.

Many users experience persistent login problems, including endless loops and unexpected errors, preventing them from accessing their tickets. This significantly impacts the app's usability and user satisfaction.

Payment Failures

The app's payment system is unreliable, with users reporting failed transactions and double charges without resolution from customer support. This undermines trust in the app's ticket purchasing process.

Tried with 3 different credit cards and PayPal and the app kept saying it didn’t recognize my payment.

Location Bugs

The app frequently misidentifies user locations or defaults to incorrect locations, disrupting the personalized event discovery feature. This issue diminishes the app's core value proposition of location-based event recommendations.

The 'Reset to current location' button keeps thinking I’m in Brazil when I’m in California.

Search Functionality

The search feature is criticized for being unintuitive and lacking essential filters like genre, making it difficult for users to find specific events. This limits the app's effectiveness as an event discovery tool.

Search should be at the top of the screen and easy to type in city or artist.

Customer Support Gaps

Users report a lack of responsive customer support, especially when issues arise with ticket purchases or app functionality. This absence of support exacerbates user frustration and dissatisfaction.

No way to reach RA support to get a refund, thieves.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Forced App Download

Users are frustrated with being forced to download the app to access tickets, which they feel should be available via email or web. This practice is seen as unnecessary and a poor user experience.

Payment Failures

Location Bugs

Search Functionality

Customer Support Gaps

Users report a lack of responsive customer support, especially when issues arise with ticket purchases or app functionality. This absence of support exacerbates user frustration and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding events, but the 'interested' button doesn't work, making it hard to save events. Also, the event date is wrong once I click into a specific event, which is confusing.

paul friedman

I can't log in to see the tickets purchased despite resetting the password multiple times. The app keeps sending me in an endless login loop, making it impossible to access my tickets.

Carol Sanchez

The app is useful for discovering events, but it crashes when I try to buy tickets, and the verification code doesn't work. It's frustrating because I have to use the website instead.

Tamara Blain

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding events, but the 'interested' button doesn't work, making it hard to save events. Also, the event date is wrong once I click into a specific event, which is confusing.

Candice Wu

App Store

I can't log in to see the tickets purchased despite resetting the password multiple times. The app keeps sending me in an endless login loop, making it impossible to access my tickets.

Kelly Williams

Google Play

The app is useful for discovering events, but it crashes when I try to buy tickets, and the verification code doesn't work. It's frustrating because I have to use the website instead.

Koray Okumus

Google Play

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User Experience Report

Report Date

Resident Advisor

Top Insights This Week

Forced App Download

Login and Access Issues

Payment and Refund Problems

Search and Navigation Challenges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts