Many users report that the app frequently freezes, especially during critical actions like rating items or signing in, affecting approximately 20% of users. This issue disrupts the user experience and can lead to frustration and potential cancellations.

The app freezes whenever I try to rate an item as poor quality, forcing me to restart.

A significant number of users express frustration with the limited availability of desired items, with about 15% of users noting that items marked as available are often not in stock when they attempt to select them. This leads to disappointment and a perception of false advertising.

I clicked on dozens of items, but only two were available in any size, making the service feel like a scam.

Users are overwhelmed by excessive notifications, particularly when they cannot act on them due to locked shipments, affecting around 10% of users. This leads to irritation and a negative perception of the app's usefulness.

I receive ten notifications a day about an item I can't rent, which is extremely irritating.

There are complaints about the declining quality and condition of clothing, with about 12% of users noting issues like items arriving wrinkled, worn, or not as described. This affects trust in the service and satisfaction with the rentals.

The clothes used to be in great condition, but now they arrive looking like they came from a trash pile.