Rent. Apartments and Homes

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Rent. Apartments and Homes

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Rent. Apartments and Homes's key feedback

1

Scam Listings

A significant number of users report encountering scam listings on the app, where fake landlords attempt to extract deposits or personal information. Approximately 20% of users have mentioned issues related to scams, indicating a need for better verification processes. Example: 'I got scammed for an apartment and asking for payment BEFORE viewing is insane!!!'

I got scammed for an apartment and asking for payment BEFORE viewing is insane!!!

2

Filter Issues

Users frequently experience problems with the app's filter functionality, which often fails to apply correctly or resets unexpectedly. This issue affects around 15% of users, making it difficult for them to find suitable listings. Example: 'Filters do not work, reopening the app after a forced closure lets the filters you tried to set previously apply but you can't change them without reopening again.'

Filters do not work, reopening the app after a forced closure lets the filters you tried to set previously apply but you can't change them without reopening again.

3

Inaccurate Listings

Many users report discrepancies between listed prices and actual rental costs, leading to distrust in the app's reliability. Approximately 10% of users have encountered this issue, which undermines the app's credibility. Example: 'Your prices are incorrect. You show a one bedroom for 890. Then you call them and they say it’s 1300. Not trustworthy.'

Your prices are incorrect. You show a one bedroom for 890. Then you call them and they say it’s 1300. Not trustworthy.

4

Limited Search Flexibility

The app's search functionality is often criticized for its lack of flexibility, requiring users to specify exact locations rather than allowing broader area searches. This limitation affects about 8% of users, who find it restrictive and inconvenient. Example: 'You can’t search an area broadly. You must provide a specific city or town. App is entirely useless.'

You can’t search an area broadly. You must provide a specific city or town. App is entirely useless.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Rent. Apartments and Homes
Users appreciate the Rent. app for its ease of use, accurate listings, and helpful features like virtual tours and advanced search filters. However, some users report issues with app crashes, slow loading times, and inaccurate listings.

#2 RUNNER UP

Zillow Rentals
Zillow Rentals is praised for its comprehensive listings and user-friendly interface, but users frequently complain about technical issues such as app crashes, inaccurate listings, and poor customer service. Many users also express frustration with the app's focus on property owners over renters.

#3 Straggler

Realtor.com Rentals
Realtor.com Rentals is valued for its detailed property information and user-friendly search features. However, recent updates have led to significant user dissatisfaction due to technical glitches, missing information, and a cumbersome user interface.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Rent. Apartments and Homes
#1 Users Choice
Users appreciate the Rent. app for its ease of use, accurate listings, and helpful features like virtual tours and advanced search filters. However, some users report issues with app crashes, slow loading times, and inaccurate listings.
Zillow Rentals
#2 Runner-up
Zillow Rentals is praised for its comprehensive listings and user-friendly interface, but users frequently complain about technical issues such as app crashes, inaccurate listings, and poor customer service. Many users also express frustration with the app's focus on property owners over renters.
Realtor.com Rentals
#3 Straggler
Realtor.com Rentals is valued for its detailed property information and user-friendly search features. However, recent updates have led to significant user dissatisfaction due to technical glitches, missing information, and a cumbersome user interface.

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Nuggets

Major Highlights of the Week

Scam Listings
Numerous users have encountered fraudulent listings, where properties are falsely advertised, leading to scams involving deposits and personal information theft. This undermines trust in the platform and necessitates stricter verification processes for listings.
I got scammed for a deposit on a house that wasn't even available.
Filter Issues
The app's filtering system is ineffective, often showing irrelevant results or failing to apply user-specified criteria, which frustrates users and diminishes the app's utility. Enhancing the filter functionality is crucial for improving user experience.
Filters don't work; I get listings from other states instead of my specified area.
Map Search Limitations
Users are unable to search broadly by map, limiting their ability to explore potential rental areas effectively. Implementing a more flexible map search feature could significantly enhance user satisfaction.
Inaccurate Pricing
There are discrepancies between listed rental prices and actual prices, leading to user distrust and dissatisfaction. Ensuring accurate and up-to-date pricing information is essential for maintaining credibility.
Prices shown are incorrect; a $890 listing turned out to be $1300.
Spam Notifications
Users are receiving excessive and irrelevant push notifications, which they cannot easily disable without turning off all notifications. This issue calls for more granular notification settings to improve user control.
Useless spam push notifications that can't be turned off without disabling all notifications.
Listing Errors
Some users report that listings are outdated or incorrect, with properties either unavailable or misrepresented. Regular updates and verification of listings are necessary to ensure reliability.
Every apartment that said available gets a text saying they're not available.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scam Listings
Numerous users have encountered fraudulent listings, where properties are falsely advertised, leading to scams involving deposits and personal information theft. This undermines trust in the platform and necessitates stricter verification processes for listings.
Filter Issues
The app's filtering system is ineffective, often showing irrelevant results or failing to apply user-specified criteria, which frustrates users and diminishes the app's utility. Enhancing the filter functionality is crucial for improving user experience.
Map Search Limitations
Users are unable to search broadly by map, limiting their ability to explore potential rental areas effectively. Implementing a more flexible map search feature could significantly enhance user satisfaction.
Inaccurate Pricing
There are discrepancies between listed rental prices and actual prices, leading to user distrust and dissatisfaction. Ensuring accurate and up-to-date pricing information is essential for maintaining credibility.
Spam Notifications
Users are receiving excessive and irrelevant push notifications, which they cannot easily disable without turning off all notifications. This issue calls for more granular notification settings to improve user control.
Listing Errors
Some users report that listings are outdated or incorrect, with properties either unavailable or misrepresented. Regular updates and verification of listings are necessary to ensure reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with fake listings that scammers have put up. Highly recommend google searching the addresses that are posted to see if they are listed elsewhere. Out of 4 places I clicked on, none of them were listed anywhere else which is a red flag.
A Google user
I reached out to over 25 properties on this app and all of them were scams. Not worth your time downloading. It was at least easy to report the listings.
Rach2220
The app has a horrible interface and overall interactions. Tapping a listing removes the ability to tap it again unless you go in list view. Tapping on a picture just brings up a list of pictures but not the one you were looking at.
thomasalmq01

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is filled with fake listings that scammers have put up. Highly recommend google searching the addresses that are posted to see if they are listed elsewhere. Out of 4 places I clicked on, none of them were listed anywhere else which is a red flag.
Candice Wu
App Store
I reached out to over 25 properties on this app and all of them were scams. Not worth your time downloading. It was at least easy to report the listings.
Kelly Williams
Google Play
The app has a horrible interface and overall interactions. Tapping a listing removes the ability to tap it again unless you go in list view. Tapping on a picture just brings up a list of pictures but not the one you were looking at.
Koray Okumus
Google Play

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