Rent. Apartments and Homes

User Experience Report

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Rent. Apartments and Homes

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Rent. Apartments and Homes's key feedback

1

Scam Listings

A significant number of users report encountering scam listings on the app, where properties are falsely advertised, leading to potential financial loss. Approximately 15% of users have mentioned issues related to scams or fraudulent activities.

2

Poor Customer Support

Users express frustration with the inability to reach real customer support, often receiving automated responses instead. This issue affects around 10% of users who have tried to contact support for assistance.

3

Inaccurate Listings

Many users complain about listings being outdated or inaccurate, with properties either not matching descriptions or being unavailable. This problem is mentioned by about 12% of users.

4

Unwanted Notifications

Users are annoyed by receiving irrelevant notifications and emails, even after changing their settings or unsubscribing. Approximately 8% of users have reported this issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Rent. Apartments and Homes
Rent. Apartments and Homes receives mixed feedback. Users appreciate its ease of use, detailed information, and helpfulness in finding rentals, but some report issues with app crashes, limited listings, and inaccurate search results.

#2 RUNNER UP

Zillow Rentals
Zillow Rentals has a significant amount of negative feedback. Users frequently report issues with message notifications, inaccurate listings, and poor customer support. However, some users appreciate its comprehensive tools for landlords and renters.

#3 Straggler

Apartments.com
Apartments.com receives mixed reviews. Users appreciate its user-friendly interface and helpful features, but many are frustrated by frequent app crashes, slow loading times, and interruptions to music playback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Rent. Apartments and Homes
#1 Users Choice
Rent. Apartments and Homes receives mixed feedback. Users appreciate its ease of use, detailed information, and helpfulness in finding rentals, but some report issues with app crashes, limited listings, and inaccurate search results.
Zillow Rentals
#2 Runner-up
Zillow Rentals has a significant amount of negative feedback. Users frequently report issues with message notifications, inaccurate listings, and poor customer support. However, some users appreciate its comprehensive tools for landlords and renters.
Apartments.com
#3 Straggler
Apartments.com receives mixed reviews. Users appreciate its user-friendly interface and helpful features, but many are frustrated by frequent app crashes, slow loading times, and interruptions to music playback.

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Nuggets

Major Highlights of the Week

Unwanted Emails
Users are receiving irrelevant email notifications about properties that do not match their search criteria, causing frustration and potential email blocking. This issue indicates a failure in the app's email notification system to respect user preferences and search filters.
Scam Listings
The app is plagued with fake listings and scam activities, leading to users being defrauded or misled. This highlights a critical need for improved verification processes to ensure the authenticity of listings and protect users from fraudulent activities.
I got scammed by a fake listing and lost money; the app needs better screening for scams.
Poor Customer Support
Users struggle to reach real customer support, often encountering automated responses that do not address their issues. This lack of effective customer service undermines user trust and satisfaction, necessitating a more responsive and human-centered support system.
I can't get in touch with a real person to answer my questions, only automated responses.
Filter Malfunctions
The app's search filters are not functioning correctly, leading to irrelevant search results and user frustration. This technical flaw in the filtering system diminishes the app's usability and effectiveness in helping users find suitable properties.
Inaccurate Listings
Many listings on the app are outdated or inaccurately described, causing users to waste time on properties that do not meet their expectations. This issue points to a need for regular updates and verification of listing details to maintain data accuracy.
Listings are often outdated or don't match the description, leading to wasted time.
Apple Device Issues
The app has compatibility issues with Apple devices, particularly when sharing listings, which leads to incorrect links and user frustration. This technical problem suggests a need for better integration and testing on Apple platforms to ensure seamless functionality.
Sharing a listing from my iPhone sends the wrong link, unlike on Android devices.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unwanted Emails
Users are receiving irrelevant email notifications about properties that do not match their search criteria, causing frustration and potential email blocking. This issue indicates a failure in the app's email notification system to respect user preferences and search filters.
Scam Listings
The app is plagued with fake listings and scam activities, leading to users being defrauded or misled. This highlights a critical need for improved verification processes to ensure the authenticity of listings and protect users from fraudulent activities.
Poor Customer Support
Users struggle to reach real customer support, often encountering automated responses that do not address their issues. This lack of effective customer service undermines user trust and satisfaction, necessitating a more responsive and human-centered support system.
Filter Malfunctions
The app's search filters are not functioning correctly, leading to irrelevant search results and user frustration. This technical flaw in the filtering system diminishes the app's usability and effectiveness in helping users find suitable properties.
Inaccurate Listings
Many listings on the app are outdated or inaccurately described, causing users to waste time on properties that do not meet their expectations. This issue points to a need for regular updates and verification of listing details to maintain data accuracy.
Apple Device Issues
The app has compatibility issues with Apple devices, particularly when sharing listings, which leads to incorrect links and user frustration. This technical problem suggests a need for better integration and testing on Apple platforms to ensure seamless functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with fake listings that scammers have put up. Highly recommend google searching the addresses that are posted cause they to see if they are listed elsewhere. Out of 4 places I clicked on, none of them were listed anywhere else which is a red flag.
A Google user
Week of July 24th, 2025
The app has a horrible interface and overall interactions. Tapping a listing removes the ability to tap it again unless you go in list view. Tapping in a picture just brings up a list of pictures but not the one you were looking at.
thomasalmq01
Week of July 24th, 2025
I love the app except you HAVE TO enter an area to search and you can't search outside that specific area.
TroopFam
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is filled with fake listings that scammers have put up. Highly recommend google searching the addresses that are posted cause they to see if they are listed elsewhere. Out of 4 places I clicked on, none of them were listed anywhere else which is a red flag.
Candice Wu
App Store
The app has a horrible interface and overall interactions. Tapping a listing removes the ability to tap it again unless you go in list view. Tapping in a picture just brings up a list of pictures but not the one you were looking at.
Kelly Williams
Google Play
I love the app except you HAVE TO enter an area to search and you can't search outside that specific area.
Koray Okumus
Google Play

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