A significant number of users report that the app frequently crashes, making it unusable for purchasing tickets or accessing their accounts. Approximately 30% of users seem to be affected by this issue, leading to frustration and inability to use the app effectively.

The app crashes every time I try to open it, making it impossible to buy tickets.

Many users with older devices or operating systems are unable to use the app due to compatibility issues, which prevents them from accessing their accounts or purchasing tickets. This affects around 20% of users, particularly those with older iPhones or Android devices.

I can't update to the iOS version the app requires—I can’t access points, rewards, nothing without using a desktop or being in person.

Users are frustrated with the additional booking fees charged when purchasing tickets through the app, which they feel should be waived for subscribers. This issue affects about 15% of users, who find the fees to be an unnecessary expense.

It's more expensive to buy tickets on the app than at the theatre because of the 'booking fee' added when you go to check out.

A number of users experience issues with logging into their accounts or staying logged in, which disrupts their ability to purchase tickets or access rewards. This problem affects approximately 10% of users, causing inconvenience and dissatisfaction.

I can't login to my account using this app. The username and password work on the website so I know it's correct.