Redfin Homes for Sale & Rent

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Redfin Homes for Sale & Rent

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Redfin Homes for Sale & Rent's key feedback

1

Notification Overload

Many users are frustrated with receiving excessive notifications that do not match their search criteria, affecting approximately 20% of users. This issue leads to annoyance and a cluttered user experience, as users are bombarded with irrelevant updates.

I keep getting notifications for properties outside my set search area, which is extremely annoying.

2

Misleading Listings

Users report that listings often misrepresent the actual property details, such as showing entire homes when only a room is available, affecting around 15% of users. This leads to confusion and wasted time for those searching for specific property types.

Listings say 4bdr 3bth, but details reveal it's just a room for rent, misleading families looking for a full home.

3

App Performance Issues

The app is experiencing performance issues such as slow loading times, crashes, and unresponsive features, impacting about 25% of users. These technical problems hinder the overall usability and reliability of the app.

The app crashes frequently and pages take too long to load compared to competitors like Zillow.

4

Inaccurate Property Estimates

Users are dissatisfied with the accuracy of property value estimates, which are often perceived as inflated or incorrect, affecting approximately 10% of users. This issue undermines trust in the app's data reliability.

Their estimates are so far off that it’s unreal, making it hard to trust the app's data.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Real Estate & Rentals
Zillow receives mixed feedback, with users praising its comprehensive listings and ease of use, but criticizing technical issues like app crashes and inaccurate data. Some users express frustration with customer service and the app's push for account creation.

#2 RUNNER UP

Trulia Real Estate: Find Homes
Trulia is appreciated for its user-friendly interface and detailed property information, but users report issues with filter functionality and fake listings. The removal of crime data and other features has disappointed some long-time users.

#3 Straggler

Redfin Homes for Sale & Rent
Redfin is valued for its real-time updates and integration with Rocket Mortgage, offering a streamlined home buying process. However, users may find the app lacking in certain features compared to competitors, and some express concerns about the accuracy of listings.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Real Estate & Rentals
#1 Users Choice
Zillow receives mixed feedback, with users praising its comprehensive listings and ease of use, but criticizing technical issues like app crashes and inaccurate data. Some users express frustration with customer service and the app's push for account creation.
Trulia Real Estate: Find Homes
#2 Runner-up
Trulia is appreciated for its user-friendly interface and detailed property information, but users report issues with filter functionality and fake listings. The removal of crime data and other features has disappointed some long-time users.
Redfin Homes for Sale & Rent
#3 Straggler
Redfin is valued for its real-time updates and integration with Rocket Mortgage, offering a streamlined home buying process. However, users may find the app lacking in certain features compared to competitors, and some express concerns about the accuracy of listings.

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Nuggets

Major Highlights of the Week

Notification Errors
Users experience persistent notification issues, such as incorrect notification counts and irrelevant alerts, which disrupt their app experience. This undermines the app's reliability in delivering timely and accurate information.
Notifications won't disappear or show '99' instead of the actual number.
Obstructive Banners
The 'Get Prequalified' banner obstructs a significant portion of property photos in landscape mode, detracting from the user experience by hindering the viewing of essential property details.
Scam Listings
A significant portion of listings are scams, leading to financial losses and a lack of trust in the platform. Users feel the app relies too heavily on them to report scams without proactive measures from Redfin.
Almost half the homes I clicked on were scam listings, and I lost $50 to one.
Inaccurate Filters
Search filters fail to accurately reflect user preferences, resulting in irrelevant property suggestions that do not match specified criteria, such as price range or property type.
I get homes above $375,000 even though I set my limit lower.
Missing Features
The removal of previously available features, such as the flood/fire rating and lot lines, frustrates users who relied on these tools for informed decision-making.
The app doesn’t have the Flood/Fire rating feature anymore.
Data Synchronization Issues
Users report that saved searches and properties are not consistently synchronized across sessions, leading to lost data and repeated efforts to reconfigure searches.
It deleted all my saved properties and bookmarked properties after an update.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Notification Errors
Users experience persistent notification issues, such as incorrect notification counts and irrelevant alerts, which disrupt their app experience. This undermines the app's reliability in delivering timely and accurate information.
Obstructive Banners
The 'Get Prequalified' banner obstructs a significant portion of property photos in landscape mode, detracting from the user experience by hindering the viewing of essential property details.
Scam Listings
A significant portion of listings are scams, leading to financial losses and a lack of trust in the platform. Users feel the app relies too heavily on them to report scams without proactive measures from Redfin.
Inaccurate Filters
Search filters fail to accurately reflect user preferences, resulting in irrelevant property suggestions that do not match specified criteria, such as price range or property type.
Missing Features
The removal of previously available features, such as the flood/fire rating and lot lines, frustrates users who relied on these tools for informed decision-making.
Data Synchronization Issues
Users report that saved searches and properties are not consistently synchronized across sessions, leading to lost data and repeated efforts to reconfigure searches.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is mostly fine. But, now that Rocket bought the app, they’ve added a giant 'get prequalified' banner that blocks a large part of the photos when you look at them in landscape. It’s incredibly annoying.
Gary125
I don’t ask to see homes above $375,000 and I get even million dollar homes? Some are in areas I didn’t pick.
Groomers Choice
So looking for a place to rent for my family I find some homes in my budget, and turns out some of them are just looking for a roommate. This app doesn’t offer a roommate option, so instead listings will say 4bdr 3bth on the listing but details will say one room available. This is misleading for families looking to rent a whole home.
kissdehgirl

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is mostly fine. But, now that Rocket bought the app, they’ve added a giant 'get prequalified' banner that blocks a large part of the photos when you look at them in landscape. It’s incredibly annoying.
Candice Wu
App Store
I don’t ask to see homes above $375,000 and I get even million dollar homes? Some are in areas I didn’t pick.
Kelly Williams
Google Play
So looking for a place to rent for my family I find some homes in my budget, and turns out some of them are just looking for a roommate. This app doesn’t offer a roommate option, so instead listings will say 4bdr 3bth on the listing but details will say one room available. This is misleading for families looking to rent a whole home.
Koray Okumus
Google Play

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