Many users find the trip planning feature inadequate, as it often doesn't work on mobile devices and lacks multiple route options. Approximately 10% of users express frustration with this limitation, impacting their ability to plan EV trips effectively. "I can't plan trips on my phone; it's useless and uninstalled."

I can't plan trips on my phone; it's useless and uninstalled.

Users frequently report that the app shows incorrect availability and functionality of charging stations, leading to wasted time and frustration. This issue affects about 15% of users, who find themselves at non-functional or occupied chargers. "The app often claims charging stations are available that are actually in use and vice versa."

The app often claims charging stations are available that are actually in use and vice versa.

The app's interface is criticized for being unintuitive, with some users finding it difficult to navigate or understand how to use certain features. Approximately 8% of users mention these usability issues, which hinder their overall experience. "The app is hard to set up and impossible to use. Unintuitive from start to finish."

The app is hard to set up and impossible to use. Unintuitive from start to finish.

Some users are uncomfortable with the app's handling of sensitive information, such as login credentials, which raises security concerns. Around 5% of users express discomfort with the app's security practices. "When prompting for Google sign on, the app is reading the username and password."

When prompting for Google sign on, the app is reading the username and password.