PlugShare

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of PlugShare's key feedback

Outdated Charger Data

A significant number of users report that the app provides directions to charging stations that are no longer operational or have been decommissioned, affecting approximately 15% of users. This issue leads to frustration and wasted time for users relying on the app for accurate information.

The app directed me to a charger that was removed months ago, making it unreliable for finding charging stations.

Trip Planning Limitations

Users express dissatisfaction with the app's trip planning feature, which is not available on mobile devices and requires a desktop browser, impacting around 10% of users. This limitation hinders the app's usability for planning long-distance trips on the go.

I can't plan a trip on my phone, which makes the app less useful for road trips.

Inaccurate Location Services

Some users experience issues with the app's location services, where it inaccurately places them in different locations, affecting about 5% of users. This can lead to confusion and difficulty in finding nearby charging stations.

The app thinks I'm in LA when I'm actually on the east coast, which is frustrating.

Registration and Setup Issues

A portion of users find the registration and setup process cumbersome, with difficulties in account creation and payment method setup, affecting approximately 8% of users. This can lead to users abandoning the app out of frustration.

I couldn't register my car or set up payment, making the app unusable for me.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PlugShare

PlugShare is highly praised for its comprehensive and accurate EV charging station map, with users appreciating its community-driven reviews and trip planning features. However, some users report issues with app functionality, such as crashes and outdated station information.

#2 RUNNER UP

EVgo

EVgo receives positive feedback for its user-friendly app and reliable charging stations, with users appreciating the Auto Charge feature. However, some users express frustration with occasional app glitches and the high cost of charging compared to other providers.

#3 Straggler

ChargePoint

ChargePoint is criticized for its buggy app and poor customer service, with users experiencing issues like connectivity problems and inaccurate station information. Despite these issues, some users find the stations themselves to be reliable and appreciate the app's comprehensive charging network.

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Nuggets

Major Highlights of the Week

Trip Planning Issues

The app lacks a functional trip planner on mobile devices, forcing users to rely on a desktop for planning, which is inconvenient for on-the-go adjustments. This limitation hinders the app's utility for real-time navigation and route optimization.

I can't plan a trip from my phone, which makes the app almost useless for road trips.

Inaccurate Charger Data

Users encounter outdated or incorrect information about charger availability and functionality, leading to wasted time and frustration. This undermines trust in the app's reliability for finding operational charging stations.

I spent hours chasing charging stations that didn't exist or were broken.

Location Detection Errors

The app sometimes inaccurately detects user locations, leading to incorrect suggestions for nearby charging stations. This issue can cause significant inconvenience, especially when users are in unfamiliar areas.

The app says I'm in LA when I'm actually on the east coast.

Registration and Setup Problems

Users face difficulties during the registration process, including issues with email verification and account setup, which can deter new users from fully utilizing the app. This friction in onboarding can negatively impact user retention.

I can't register because the app won't accept my email and code.

Missing Tesla Chargers

The app fails to display Tesla Superchargers for some users, despite having the necessary filters enabled. This omission limits the app's comprehensiveness and can frustrate Tesla owners seeking charging options.

The app doesn't show any Tesla Superchargers, even though I have all networks checked.

Privacy Concerns

There are concerns about the app's data privacy practices, including the presence of multiple trackers and intrusive advertising. This raises user apprehension about data security and the potential misuse of personal information.

The app contains a huge load of trackers and doesn't work on de-googled phones.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Trip Planning Issues

Inaccurate Charger Data

Location Detection Errors

Registration and Setup Problems

Missing Tesla Chargers

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The user updates on status and reliability ratings have always been invaluable. Especially back in the early days, being able to see ALL the available options for our routes and destinations and their recent status saved us from charging mishaps.

Dannyboyo

I almost always use PlugShare vs. my in-vehicle app. I can fine-tune the types of chargers I’m looking for, and their information is way more current.

Javasutra

This app has saved my behind many times. It's the best app for locating a public charger out of all the brands, price rates, and how many there are.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I almost always use PlugShare vs. my in-vehicle app. I can fine-tune the types of chargers I’m looking for, and their information is way more current.

Kelly Williams

Google Play

This app has saved my behind many times. It's the best app for locating a public charger out of all the brands, price rates, and how many there are.

Koray Okumus

Google Play

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User Experience Report

Report Date

PlugShare

Top Insights This Week

Outdated Charger Data

Trip Planning Limitations

Inaccurate Location Services

Registration and Setup Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts