Realtor.com Real Estate & Rent

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Realtor.com Real Estate & Rent's key feedback

Update Issues

Many users report that the app has become unusable after recent updates, with issues such as inability to view property history, app freezing, and incorrect sorting of listings. Approximately 30% of users seem affected by these update-related problems.

The app is unusable after this recent update, forcing me to switch to Zillow.

Location Glitches

Users frequently experience the app reverting to their current location after viewing a property, disrupting their search process. This issue affects about 20% of users, leading to frustration and a shift to competitor apps.

Every time I click on a property, the app reverts back to my current location, making it unusable.

Notification Overload

The app sends excessive and irrelevant notifications, even when users have set preferences to limit them. This affects around 15% of users, causing annoyance and leading some to uninstall the app.

I receive 25 emails a week despite turning off all notifications, which is too frustrating.

Missing Listings

Some users report that the app fails to show all available listings, with properties missing unless searched by specific address. This issue affects about 10% of users, leading them to use other real estate apps.

My house is for sale but doesn’t appear in the app unless searched for by the specific address.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trulia Real Estate: Find Homes

Trulia is praised for its user-friendly interface, detailed property information, and high-quality images. Users appreciate the app's ability to show new listings promptly and its comprehensive map features, although some miss the crime ratings and have issues with notifications.

#2 RUNNER UP

Realtor.com Real Estate & Rent

Realtor.com is generally well-received for its ease of use, detailed listings, and useful features like the map and search filters. However, some users experience app crashes and issues with filters not working properly, which can be frustrating.

#3 Straggler

Zillow Real Estate & Rentals

Zillow receives mixed feedback, with users appreciating its comprehensive listings but criticizing recent updates that have made the app less user-friendly. Many users are frustrated with glitches, outdated information, and the removal of useful features like the red dots for new listings.

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Nuggets

Major Highlights of the Week

Location Reset Issue

The app frequently resets the search location to the user's current location after viewing a property, disrupting the search process and causing frustration. This issue forces users to repeatedly input their desired search area, leading to a poor user experience.

Every time I view a property, the app reverts to my current location, making it impossible to continue my search.

Notification Overload

Users are overwhelmed by excessive and irrelevant notifications, even after adjusting settings to limit them. This persistent issue leads to user frustration and the potential abandonment of the app.

Despite setting notifications to 'once a day,' I receive constant alerts that are not relevant to my search.

Saved Listings Disappear

Users report that their saved listings vanish, causing inconvenience and loss of valuable search progress. This issue undermines the app's reliability and user trust.

All my saved listings disappeared, and I can't find them again, which is incredibly frustrating.

Filter Functionality Failure

The app's filters do not consistently apply, showing users properties outside their specified criteria. This failure in filter functionality results in a time-consuming and inefficient search process.

I set filters for single-family homes, but the app still shows me duplexes and condos.

Users experience frequent login problems and synchronization failures between devices, leading to a fragmented and frustrating user experience. This issue affects the app's usability and user satisfaction.

I can't log in, and my saved homes don't sync across my devices, making the app unusable.

Excessive Email Spam

Users receive an overwhelming number of emails, even after opting out of notifications, leading to frustration and potential app abandonment. This issue highlights a failure in respecting user preferences.

I unsubscribed from emails, but I still receive 25 emails a week, which is too frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Location Reset Issue

Notification Overload

Users are overwhelmed by excessive and irrelevant notifications, even after adjusting settings to limit them. This persistent issue leads to user frustration and the potential abandonment of the app.

Saved Listings Disappear

Users report that their saved listings vanish, causing inconvenience and loss of valuable search progress. This issue undermines the app's reliability and user trust.

Filter Functionality Failure

Excessive Email Spam

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be my go-to for real estate searches, but recent updates have made it unusable. It keeps resetting my location to my current one after viewing a listing, which is frustrating when searching in other areas. I'm switching to Zillow until this is fixed.

Mike61341

I love the app's features, but the constant notifications are overwhelming. Even after turning off email notifications, I still receive multiple emails daily. It's frustrating and makes me want to delete the app.

reversetheuldate

The app is great for finding homes, but it needs more filter options. It would be helpful to have filters for single-story homes or to exclude certain flood zones, as I have mobility issues and need to avoid stairs.

PR_Mama

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The quotes of the week

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Candice Wu

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Kelly Williams

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User Experience Report

Report Date

Realtor.com Real Estate & Rent

Top Insights This Week

Update Issues

Location Glitches

Notification Overload

Missing Listings

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts