Rakuten: Cash Back & Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Rakuten: Cash Back & Deals's key feedback

Delayed Cash Back

Many users report significant delays in receiving their cash back, with some waiting months for confirmation. Approximately 30% of users seem to be affected by this issue, leading to frustration and distrust in the app's reliability.

My cash back has remained pending for months, and my cash back checks are horrible, nothing compared to before.

App Functionality Issues

Users frequently experience app crashes, slow loading times, and glitches, making it difficult to complete transactions. This affects about 25% of users, causing them to abandon the app for more reliable alternatives.

The app is slow and glitchy, and the company’s customer service is the worst.

Ineligible Cash Back

Customers often find their purchases marked as ineligible for cash back without clear explanations, affecting around 20% of users. This leads to dissatisfaction and accusations of deceptive practices.

Rakuten denied me a clearly advertised cashback bonus after I fully complied with the offer.

Poor Customer Service

Many users report unresponsive or unhelpful customer service, with issues often unresolved. This affects approximately 15% of users, leading to negative perceptions of the company's support.

I have opened four support tickets and nobody responds. Absolutely awful website.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Rakuten: Cash Back & Deals

Rakuten receives mixed feedback with many users praising its ease of use, cash back offers, and customer service. However, some users report issues with app performance, delayed payments, and concerns over privacy and data handling.

#2 RUNNER UP

Ibotta

Ibotta is appreciated for its cash back offers on groceries and ease of use, but users express frustration over account deactivations, limited product offers, and poor customer service. Some users also report issues with app functionality and hidden fees.

#3 Straggler

Honey

Honey faces significant criticism for not finding valid coupons and being involved in controversies over data handling and affiliate link practices. Users report frequent app malfunctions and express distrust due to alleged unethical practices.

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Nuggets

Major Highlights of the Week

Delayed Payments

Users experience significant delays in receiving their cashback payments, with some waiting months beyond the expected payout date. This delay erodes trust and satisfaction, as users rely on timely payments to validate the app's value.

It's been over 9 months and still has not been paid to my PayPal, over $227 earned just sitting there confirmed.

Ineligible Cashback

Many users report that their purchases are marked as ineligible for cashback without clear reasons, even when they follow all terms and conditions. This inconsistency in eligibility undermines user confidence and satisfaction.

FALSE advertisement. For example says you'll get 11% back at Target. That's $14.52 on a $132 order. I received $2.11.

App Glitches

The app frequently crashes or fails to load, making it difficult for users to complete transactions and earn cashback. Persistent technical issues lead to frustration and decreased app usage.

App keeps crashing when I try to log in. Nothing's changed since launch.

Customer Service Issues

Users find customer service unresponsive or unhelpful, especially when resolving cashback disputes. Poor support experiences contribute to negative perceptions of the app's reliability.

Very bad customer service no real way to connect them. even after activating the rakuten no cash back reporting and cant connect to customer service to help them.

Account Deactivation

Some users report unexpected account deactivations, resulting in loss of accumulated cashback. This abrupt action without clear communication damages user trust and loyalty.

They deleted my account and I lost all the films I bought now what a waste.

Referral Program Issues

The referral program is criticized for not delivering promised bonuses, even when users meet all requirements. This failure to honor referral incentives diminishes the program's appeal and user engagement.

The referral bonuses are not even provided irrespective of we refer our friends and they made a qualifying purchase.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Payments

Ineligible Cashback

App Glitches

The app frequently crashes or fails to load, making it difficult for users to complete transactions and earn cashback. Persistent technical issues lead to frustration and decreased app usage.

Customer Service Issues

Users find customer service unresponsive or unhelpful, especially when resolving cashback disputes. Poor support experiences contribute to negative perceptions of the app's reliability.

Account Deactivation

Some users report unexpected account deactivations, resulting in loss of accumulated cashback. This abrupt action without clear communication damages user trust and loyalty.

Referral Program Issues

Quotes of the week

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The app often fails to track purchases and apply cash back, requiring me to submit claims frequently. It's frustrating, especially when the app doesn't recognize my password during claims submission. Too many bugs make it unreliable.

GLikestoKnit

Rakuten denied my cashback bonus despite following all the rules. They cited hidden 'same device/IP' rules not mentioned in their terms, which feels deceptive and discriminatory, especially for those who share devices. This experience has been frustrating and unfair.

Grazingtatanka

I've been using Rakuten for years, but recently, cash back takes too long to verify, and many purchases are marked ineligible without clear reasons. It's disappointing and makes me consider switching to more reliable services.

Reiland9

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The quotes of the week

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User Experience Report

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Rakuten: Cash Back & Deals

Top Insights This Week

Delayed Cash Back

App Functionality Issues

Ineligible Cash Back

Poor Customer Service

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Major Highlights of the Week

Major Highlights of the Week

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