QuikTrip

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of QuikTrip's key feedback

Account Creation Issues

A significant number of users are unable to create accounts due to persistent error messages, affecting approximately 30% of users. This issue prevents them from accessing the app's features, leading to frustration and potential loss of customers.

I've tried multiple times to create an account, but I keep getting an error message.

Payment and QT Pay Problems

Users frequently report issues with the QT Pay feature, including failed transactions and unexpected fees, impacting around 25% of users. These problems lead to dissatisfaction and distrust in the app's payment system.

QT Pay doesn't work at the pump, and I was charged extra fees for a failed transaction.

App Functionality and Errors

The app is plagued with functionality issues, such as error codes and crashes, affecting approximately 20% of users. These technical problems hinder the app's usability and deter users from engaging with its features.

The app constantly crashes and gives error codes, making it unusable.

Location and Map Issues

Users experience difficulties with the app's location services and map features, affecting about 15% of users. This issue makes it challenging to find nearby stores and view accurate fuel prices.

The app doesn't show my current location or nearby stores on the map.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

QuikTrip

QuikTrip receives mixed feedback with users praising its convenience, service, and app features like ordering and gas price checking. However, many users report issues with account creation, app crashes, and errors, leading to frustration.

#2 RUNNER UP

7-Eleven

7-Eleven is appreciated for its deals, convenience, and customer service, with users enjoying the app's ease of use and rewards. However, there are significant complaints about login issues, app errors, and problems with redeeming rewards, which detract from the overall experience.

#3 Straggler

Circle K

Circle K is generally well-received for its efficient service and user-friendly app, with users enjoying the ease of fuel payments and rewards. Some users, however, experience issues with app functionality and customer support, which can be frustrating.

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Nuggets

Major Highlights of the Week

Account Creation Issues

Users face persistent errors when attempting to create accounts, preventing access to app features. This issue is exacerbated by a lack of clear error messaging and resolution guidance.

I can't create an account; it just gives an error code without explanation.

QT Pay Problems

The QT Pay feature frequently fails to process transactions, leading to user frustration and missed discounts. Users report issues with linking bank accounts and receiving error messages during payment attempts.

QT Pay won't link my bank account, and I can't get the gas discount.

App Crashes and Errors

The app is plagued by frequent crashes and error codes, disrupting user experience and functionality. These technical issues prevent users from completing basic tasks like ordering or checking prices.

The app crashes every time I try to order food, making it unusable.

Inaccurate Fuel Prices

Fuel prices displayed in the app often do not match actual prices at the pump, leading to user dissatisfaction. This discrepancy undermines the app's reliability as a tool for finding the best fuel deals.

The app shows a lower gas price than what is actually at the pump.

Coupon and Deal Failures

Users experience issues with app-exclusive coupons and deals not being honored at checkout. This inconsistency diminishes trust in the app's promotional offerings.

Coupons disappear from the app before I can use them, even before expiration.

Poor Customer Support

Users report inadequate customer support, with unresolved issues and lack of follow-up. This lack of effective support exacerbates user frustration with app-related problems.

I contacted support about an issue, but never received a response.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Creation Issues

Users face persistent errors when attempting to create accounts, preventing access to app features. This issue is exacerbated by a lack of clear error messaging and resolution guidance.

QT Pay Problems

App Crashes and Errors

Inaccurate Fuel Prices

Coupon and Deal Failures

Users experience issues with app-exclusive coupons and deals not being honored at checkout. This inconsistency diminishes trust in the app's promotional offerings.

Poor Customer Support

Users report inadequate customer support, with unresolved issues and lack of follow-up. This lack of effective support exacerbates user frustration with app-related problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

I cannot make purchases on the app. I get an error about max open orders exceeded even though I don’t have any other open orders. Created a second account and it worked a few times and then I received the same error. I put in a support request but have never heard back. Therefore, I can’t order in advance, which is the whole reason I use the app.

GPhenom

I love the QT app, and use it from time to time for my purchases. However, today I noticed that while the “coupons” section of the app is working as normal, the “Deals” section is not completely populating the app. It isn’t adding the QR code, or Bar code… (whichever) that is associated with each “Deal” option, so there is no way to use the offer (nothing for the store clerk to scan at check-out).

Crazygal.Freei

The app used to let you see the closest store to you on the map, it doesn’t let you them anymore. That feature is helpful for me as OTR truck driver. Please bring it back!

like it but don’t love it

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app used to let you see the closest store to you on the map, it doesn’t let you them anymore. That feature is helpful for me as OTR truck driver. Please bring it back!

Koray Okumus

Google Play

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User Experience Report

Report Date

QuikTrip

Top Insights This Week

Account Creation Issues

Payment and QT Pay Problems

App Functionality and Errors

Location and Map Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts