QuikTrip

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of QuikTrip's key feedback

Account Creation Issues

Many users are unable to create or log into their accounts due to persistent error codes, affecting approximately 30% of users. This issue prevents them from accessing app features, leading to frustration and app abandonment.

I can't even create an account; it just gives me an error every time.

QT Pay Malfunctions

The QT Pay feature frequently fails to work, with users unable to link bank accounts or complete transactions, impacting around 25% of users. This issue undermines the app's primary incentive of offering fuel discounts.

QT Pay doesn't work; I can't link my bank account or get the discount.

App Crashes and Errors

The app is plagued with crashes and error messages, making it unreliable for ordering or payment, affecting about 20% of users. This instability leads to a poor user experience and discourages continued use.

The app constantly crashes and gives error codes, making it unusable.

Delayed Payment Processing

Users report delayed processing of payments through QT Pay, leading to unexpected fees and collections, affecting approximately 15% of users. This issue causes financial stress and distrust in the app.

QT Pay delayed my payment, resulting in a $30 fee and a collection notice.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kwik Rewards

Kwik Rewards receives overwhelmingly positive feedback for its user-friendly app and excellent customer service. Users appreciate the variety of offers, quality products, and the convenience of the rewards program, which includes discounts on gas and food. The app is praised for its ease of use and the value it provides to frequent customers.

#2 RUNNER UP

QuikTrip

QuikTrip's app receives mixed reviews, with users praising its convenience, exclusive offers, and the quality of food and service at the stores. However, many users report technical issues with the app, such as login problems, account creation errors, and frequent crashes, which detract from the overall experience.

#3 Straggler

RaceTrac

RaceTrac is well-regarded for its friendly staff, organized stores, and the ease of use of its app. Customers enjoy the savings on fuel and the variety of food options available. However, some users feel that QuikTrip offers more free items, which influences their choice of where to shop.

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Nuggets

Major Highlights of the Week

Account Creation Errors

Users face persistent issues creating accounts due to error codes like QT3002a, preventing access to app features. This critical onboarding failure hinders user acquisition and retention.

I can't create an account due to error QT3002a, making the app unusable.

QT Pay Malfunctions

QT Pay frequently fails to process transactions, leading to user frustration and missed discounts. This undermines the app's value proposition of convenience and savings.

QT Pay doesn't work at the pump, and I miss out on discounts.

Delayed Payment Processing

The app's delayed processing of payments results in unexpected fees and collections, damaging user trust and satisfaction. This issue highlights a critical flaw in financial transaction handling.

QT Pay took days to process, leading to a $30 fee for a $5 transaction.

Users experience login failures and verification code issues, preventing access to the app. This disrupts user engagement and diminishes the app's reliability.

I can't log in or receive verification codes, making the app unusable.

Order Submission Failures

The app frequently fails to process food orders, displaying error codes and preventing order completion. This disrupts the core functionality of ordering ahead, frustrating users.

I can't submit my food order due to error QT7009a.

Inconsistent QR Code Scanning

QR code scanning at pumps often fails, preventing users from accessing discounts and completing transactions. This inconsistency undermines the app's promise of seamless payment.

The QR code at the pump says expired, so I can't get my discount.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Creation Errors

Users face persistent issues creating accounts due to error codes like QT3002a, preventing access to app features. This critical onboarding failure hinders user acquisition and retention.

QT Pay Malfunctions

QT Pay frequently fails to process transactions, leading to user frustration and missed discounts. This undermines the app's value proposition of convenience and savings.

Delayed Payment Processing

The app's delayed processing of payments results in unexpected fees and collections, damaging user trust and satisfaction. This issue highlights a critical flaw in financial transaction handling.

Users experience login failures and verification code issues, preventing access to the app. This disrupts user engagement and diminishes the app's reliability.

Order Submission Failures

The app frequently fails to process food orders, displaying error codes and preventing order completion. This disrupts the core functionality of ordering ahead, frustrating users.

Inconsistent QR Code Scanning

QR code scanning at pumps often fails, preventing users from accessing discounts and completing transactions. This inconsistency undermines the app's promise of seamless payment.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is in dire need of a complete overhaul to be functional. I can't load anything—offers, deals, QT pay, or locations. All I get are endless loading screens and nothing else.

SkybossRates

Week of July 24th, 2025

I can't even create an account or log in. I get an error every time. It's been giving the same error code for both actions for years. What is the point of an app that you can't use unless you can log in?

A Google user

Week of July 24th, 2025

QT pay at the pump doesn’t work half the time. The point of ordering ahead is saving time but that didn’t happen.

breanne✨

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is in dire need of a complete overhaul to be functional. I can't load anything—offers, deals, QT pay, or locations. All I get are endless loading screens and nothing else.

Candice Wu

App Store

Kelly Williams

Google Play

QT pay at the pump doesn’t work half the time. The point of ordering ahead is saving time but that didn’t happen.

Koray Okumus

Google Play

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User Experience Report

Report Date

QuikTrip

Top Insights This Week

Account Creation Issues

QT Pay Malfunctions

App Crashes and Errors

Delayed Payment Processing

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts