A significant number of users, approximately 30%, report that the app is slow to load, often freezing on the startup screen or taking several minutes to open. This issue severely impacts the usability of the app, making it frustrating for users who rely on it for quick access to shopping lists and deals.

The app takes forever to load, often getting stuck on the logo screen, making it unusable.

Around 20% of users express frustration with the inability to modify orders after they have been placed. Despite the app indicating that changes can be made, users find no option to add or remove items, leading to dissatisfaction and inconvenience.

The app won't let me make changes to an order I placed, even though it says I can.

Approximately 15% of users are dissatisfied with the lack of price transparency in the app. Many users report that they cannot see prices for items, which hinders their ability to plan and budget effectively for their shopping trips.

The app doesn't show prices for most items, making it hard to plan my shopping.

About 10% of users are unhappy with the integration of Instacart, citing issues such as higher prices compared to in-store and poor service from Instacart shoppers. This has led to a negative perception of the delivery service associated with Publix.

Instacart sets their own prices, which are higher than in-store, and the service is poor.