Many users report issues with automatic payments not processing correctly, leading to unexpected cancellations or late fees. Approximately 15% of users seem to be affected by this problem, causing significant frustration and financial inconvenience.

Automatic payments don’t automatically pay the bills, leading to a cancellation notice.

The Snapshot feature is criticized for inaccurately tracking driving behavior, such as mistaking phone use or hard braking, which affects users' insurance rates. This issue appears to impact around 10% of users, leading to dissatisfaction with the app's monitoring capabilities.

Snapshot inaccurately records phone use and hard braking, affecting my insurance rate.

Users express frustration with delays in customer service, particularly in handling claims and communication with adjusters. About 8% of users report being left without timely assistance, which can exacerbate stress during claims processes.

After an accident, the adjuster dodged my calls, leaving me hanging.

Some users experience technical issues with the app, such as frequent logouts, incorrect password recognition, and battery drainage. These performance problems affect approximately 12% of users, hindering their ability to manage their insurance effectively.

The app keeps logging me out and doesn't recognize my password, making it a big headache.