Priority Rewards & Tickets

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Priority Rewards & Tickets's key feedback

Login Issues

A significant number of users, approximately 40%, report being unable to log into the app due to persistent errors and issues with the login process, especially after the merger with Virgin Media. This has rendered the app unusable for many, as they are stuck in loops of error messages and verification failures.

I can't log in, stuck in a constant text code loop which is frustrating.

Slow Performance

Around 25% of users experience slow performance and sluggishness when using the app, even on new devices. This affects the overall user experience, making it difficult to access features quickly and efficiently.

The app is way too slow and sluggish, taking ages to open and get going.

Lack of Rewards

Approximately 20% of users feel that the app offers little to no valuable rewards or benefits, especially after the merger. Long-term customers express dissatisfaction with the lack of meaningful perks, which diminishes the app's value.

Never ever been successful in getting tickets through priority, not much benefit for being a long-term O2 customer.

Technical Glitches

About 15% of users report encountering frequent technical glitches, such as error messages and app crashes, which prevent them from using the app's features effectively. These issues often occur after updates, leading to user frustration.

App has stopped working, can’t sign in!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Priority Rewards & Tickets

Priority Rewards & Tickets receives mixed feedback. Users appreciate the exclusive rewards and early access to tickets, but some report issues with app crashes and login problems. The app's unique features like Blue Mondays and VIP treatment at O2 venues are well-received, though some users find the navigation and redemption process cumbersome.

#2 RUNNER UP

Live Nation

Live Nation is generally well-received for its user-friendly interface and reliable ticket purchasing experience. Users appreciate the ease of finding and buying tickets for various events, though some express frustration with service fees and occasional app glitches. Overall, it is praised for its comprehensive event listings and smooth transaction process.

#3 Straggler

Ticketmaster

Ticketmaster faces significant criticism for its high service fees and technical issues, such as frequent app crashes and login problems. Users are frustrated with the cumbersome ticket purchasing process and lack of customer support. Despite these issues, some users find the app convenient for accessing a wide range of events.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, often getting stuck in loops or receiving error messages, making the app unusable. This issue is exacerbated by the merger with Virgin Media, which has disrupted the login process for many users.

Every time I log in, it says there’s an error, try logging in again.

Notification Failures

The app fails to notify users about events and rewards they are interested in, leading to dissatisfaction with the app's relevance and utility. This lack of timely notifications diminishes the perceived value of the app.

I don't get notified of anything I'm interested in and the app is way too slow.

Competition Doubts

Users express skepticism about the fairness and transparency of competitions, as many have never won despite long-term participation. This perception undermines trust in the app's promotional activities.

Since downloading this app I’ve not won a single thing on the competitions, beginning to wonder does anyone?

Geographic Limitations

The app's rewards and events are perceived as being too London-centric, limiting their appeal to users outside the capital. This geographic bias reduces the app's attractiveness to a broader audience.

Most of the things to win or do are based in London, so irrelevant to me.

Redemption Frustrations

Users encounter difficulties redeeming rewards, such as magazine subscriptions, due to technical issues like phone number validation failures. These redemption barriers frustrate users and diminish the app's value proposition.

I can’t even get the free magazine subscription as it refuses to accept my phone number.

Perceived Value Decline

Long-term users feel the app no longer offers significant benefits, especially after the merger with Virgin Media, leading to considerations of leaving the service. This perceived decline in value threatens user retention.

Will not be renewing contract with O2 as priority is no longer an incentive and network is rubbish.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Failures

Competition Doubts

Geographic Limitations

Redemption Frustrations

Perceived Value Decline

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the merger with Virgin, deals and rewards have started to disappear. The app is not worth the space it's taking now, with zero useful rewards.

me encanta tejer

The app used to work fine, but after the update, it requires verification to access. The verification code takes too long to arrive, making the login process frustrating.

S2018.

The app is unusable since the O2 and Virgin Media merger. I can't log in due to a constant loop of SMS notices and login attempts.

Plomkin

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The quotes of the week

Hear from some of the most impactful users to drive changes

Since the merger with Virgin, deals and rewards have started to disappear. The app is not worth the space it's taking now, with zero useful rewards.

Candice Wu

App Store

The app used to work fine, but after the update, it requires verification to access. The verification code takes too long to arrive, making the login process frustrating.

Kelly Williams

Google Play

The app is unusable since the O2 and Virgin Media merger. I can't log in due to a constant loop of SMS notices and login attempts.

Koray Okumus

Google Play

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User Experience Report

Report Date

Priority Rewards & Tickets

Top Insights This Week

Login Issues

Slow Performance

Lack of Rewards

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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