Many users report dissatisfaction with Priceline's customer service, citing unhelpful representatives and unresolved issues. Approximately 20% of users express frustration with the lack of support and accountability when problems arise.

Customer service was unhelpful and refused to resolve my issue, leading to a frustrating experience.

Users frequently mention discrepancies between advertised prices and final costs, with hidden fees and unexpected charges. This issue affects around 15% of users, who feel misled by the initial pricing displayed.

The price I was quoted was much lower than what I was ultimately charged, with hidden fees added later.

Several users experience issues with incorrect bookings, such as wrong dates or locations, which are difficult to amend. This problem impacts about 10% of users, who find it challenging to correct these errors through the app.

I booked a hotel for the wrong date and couldn't get it changed, despite contacting customer service immediately.

A significant number of users report difficulties in obtaining refunds for cancellations or errors, with Priceline often deflecting responsibility. Approximately 12% of users express dissatisfaction with the refund process.

Priceline refused to refund my money after a booking error, despite multiple attempts to resolve the issue.