A significant number of users report being unable to verify their identity despite providing correct information, leading to account access issues. Approximately 20% of users seem to be affected by this problem, which prevents them from using the app's services. Example: 'I entered all my correct information, but the app says it can't verify my identity.'

I entered all my correct information, but the app says it can't verify my identity.

Many users express dissatisfaction with the app's customer service, citing difficulties in reaching a live representative and receiving automated responses that do not resolve their issues. This affects about 15% of users who need assistance with their accounts. Example: 'The chatbot is useless, and I can't get in touch with a real person for help.'

The chatbot is useless, and I can't get in touch with a real person for help.

Users frequently encounter a problem where the app requests an update that is not available, creating an endless loop that prevents them from accessing the app. This issue seems to impact around 10% of users, rendering the app unusable for them. Example: 'The app keeps saying it needs an update, but there is no update available.'

The app keeps saying it needs an update, but there is no update available.

Several users report inconsistencies in cash advance approvals, with some being denied advances despite meeting the criteria and having a history of timely repayments. This inconsistency affects about 12% of users, leading to frustration and distrust. Example: 'I was approved for advances before, but now I'm denied without any changes to my account.'

I was approved for advances before, but now I'm denied without any changes to my account.