Prequel: Photo & Video Editor

User Experience Report

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Prequel: Photo & Video Editor

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Prequel: Photo & Video Editor's key feedback

1

Paywall Frustration

Many users are frustrated with the app's transition to a paywall model, where most features are now behind a subscription. Approximately 60% of users express dissatisfaction with the lack of free features, which were previously available. This shift has led to disappointment and app abandonment.

I used to love this app, but now everything is behind a paywall, making it unusable without a subscription.

2

Lack of Transparency

Users are confused and annoyed by the unclear distinction between free and premium features. About 40% of users report that the app no longer clearly marks which features require payment, leading to wasted time and frustration when trying to save edits.

It's frustrating that you can't tell which features are premium until you try to save your work.

3

Subscription Issues

A significant number of users, around 20%, have experienced issues with unexpected charges and difficulties in managing their subscriptions. Complaints include being charged without notification and challenges in obtaining refunds.

I was charged without warning and couldn't get a refund, which is very frustrating.

4

App Performance Problems

Users report frequent crashes, lagging, and bugs, especially on Android devices. Approximately 25% of users mention that these technical issues hinder their ability to use the app effectively, leading to a poor user experience.

The app crashes constantly and is very laggy, making it hard to edit anything.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapseed
Snapseed receives high praise for its user-friendly interface and powerful editing tools, making it a favorite among users for quick and effective photo edits. However, some users express frustration over recent updates that have affected usability, such as issues with saving edited photos and accessing certain features.

#2 RUNNER UP

Adobe Lightroom
Adobe Lightroom is highly regarded for its professional-grade editing capabilities and comprehensive feature set, making it a top choice for serious photographers. Users appreciate its powerful tools and flexibility, though some find the premium version expensive and express concerns over occasional performance issues.

#3 Straggler

Prequel: Photo & Video Editor
Prequel faces criticism for its shift towards a subscription model, with many users disappointed by the paywall placed on previously free features. While the app is praised for its unique effects and filters, the lack of transparency regarding premium content and the high cost of subscriptions have led to user dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Snapseed
#1 Users Choice
Snapseed receives high praise for its user-friendly interface and powerful editing tools, making it a favorite among users for quick and effective photo edits. However, some users express frustration over recent updates that have affected usability, such as issues with saving edited photos and accessing certain features.
Adobe Lightroom
#2 Runner-up
Adobe Lightroom is highly regarded for its professional-grade editing capabilities and comprehensive feature set, making it a top choice for serious photographers. Users appreciate its powerful tools and flexibility, though some find the premium version expensive and express concerns over occasional performance issues.
Prequel: Photo & Video Editor
#3 Straggler
Prequel faces criticism for its shift towards a subscription model, with many users disappointed by the paywall placed on previously free features. While the app is praised for its unique effects and filters, the lack of transparency regarding premium content and the high cost of subscriptions have led to user dissatisfaction.

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Nuggets

Major Highlights of the Week

Unclear Premium Features
Users are frustrated with the lack of clear indicators for premium features, leading to wasted time editing only to find out they can't save without a subscription. This lack of transparency in feature accessibility is causing dissatisfaction and app abandonment.
I edited a photo and only found out I needed a subscription to save it after finishing.
Subscription Confusion
There is confusion and dissatisfaction regarding subscription charges, with users reporting unexpected charges and difficulty in managing subscriptions. This issue is damaging trust and leading to negative perceptions of the app's billing practices.
I was charged $35 instead of the $19 discounted rate I was offered.
Onboarding Frustration
The onboarding process is perceived as cumbersome and manipulative, with users feeling tricked into subscriptions through misleading prompts. This negative first impression is deterring potential long-term users.
The app mimics dating sites to trick you into buying a subscription immediately.
Performance Issues
Users are experiencing frequent app crashes and lag, particularly during video editing, which is severely impacting the user experience. These technical issues are leading to user frustration and app abandonment.
The app crashes every time I try to edit a video, making it unusable.
Loss of Free Features
Long-time users are disappointed by the removal of previously free features, which are now locked behind a paywall, leading to perceptions of corporate greed. This shift is alienating loyal users who valued the app's original offerings.
I used to love this app for its free features, but now everything requires a subscription.
Misleading Free Trial
The requirement to enter credit card information for a free trial is perceived as a scam, causing distrust and deterring potential users. This approach is seen as a barrier to entry and is negatively impacting user acquisition.
The app requires a credit card for a free trial, which feels like a scam.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unclear Premium Features
Users are frustrated with the lack of clear indicators for premium features, leading to wasted time editing only to find out they can't save without a subscription. This lack of transparency in feature accessibility is causing dissatisfaction and app abandonment.
Subscription Confusion
There is confusion and dissatisfaction regarding subscription charges, with users reporting unexpected charges and difficulty in managing subscriptions. This issue is damaging trust and leading to negative perceptions of the app's billing practices.
Onboarding Frustration
The onboarding process is perceived as cumbersome and manipulative, with users feeling tricked into subscriptions through misleading prompts. This negative first impression is deterring potential long-term users.
Performance Issues
Users are experiencing frequent app crashes and lag, particularly during video editing, which is severely impacting the user experience. These technical issues are leading to user frustration and app abandonment.
Loss of Free Features
Long-time users are disappointed by the removal of previously free features, which are now locked behind a paywall, leading to perceptions of corporate greed. This shift is alienating loyal users who valued the app's original offerings.
Misleading Free Trial
The requirement to enter credit card information for a free trial is perceived as a scam, causing distrust and deterring potential users. This approach is seen as a barrier to entry and is negatively impacting user acquisition.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app, but now most of the filters and edits are behind a paywall. It's frustrating because it used to be clear which features were free, but now you have to click on each one to find out. I finally deleted the app because it was too frustrating to use.
Mary Anna 1
Week of May 27th, 2025
The app was my go-to for free photo edits, but now everything is behind a $5.99/week paywall. That's about $288/year, which is insane for a photo editing app. At these prices, Adobe is a better investment. Complete disappointment.
Morgan-17
Week of May 27th, 2025
I love this app and their filters, but now they arranged it so that you are unable to see which features require the premium subscription like before. You can only see it at the top right once you are done editing. It’s such a money grab.
janiax313
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app, but now most of the filters and edits are behind a paywall. It's frustrating because it used to be clear which features were free, but now you have to click on each one to find out. I finally deleted the app because it was too frustrating to use.
Candice Wu
App Store
The app was my go-to for free photo edits, but now everything is behind a $5.99/week paywall. That's about $288/year, which is insane for a photo editing app. At these prices, Adobe is a better investment. Complete disappointment.
Kelly Williams
Google Play
I love this app and their filters, but now they arranged it so that you are unable to see which features require the premium subscription like before. You can only see it at the top right once you are done editing. It’s such a money grab.
Koray Okumus
Google Play

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