Premium Parking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Premium Parking

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Premium Parking's key feedback

1

Login Issues

A significant number of users face difficulties logging into the app, especially when using Google accounts. This issue affects approximately 10% of users, causing frustration and rendering the app unusable for them.

I can't log in using Google, making the app useless.

2

High Fees

Many users are frustrated with the high fees and additional charges associated with parking, which are often perceived as excessive. This issue affects around 15% of users, leading to dissatisfaction with the service.

The fees are too high, and I was charged $50 on top of a $25 parking fee.

3

Payment Failures

Users frequently report issues with payment processing, including errors with Google Pay and unexpected charges. This problem affects about 12% of users, leading to fines and additional costs.

I couldn't extend parking with Google Pay and got charged twice.

4

App Crashes

The app is reported to crash frequently, especially during critical actions like payment, affecting approximately 8% of users. This leads to inconvenience and potential fines for users.

The app crashes every time I try to pay, making it useless.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives high praise for its ease of use, reliability, and excellent customer service, making it a favorite among users for finding parking in busy cities. However, some users report issues with reservations not being honored and difficulties in obtaining refunds.

#2 RUNNER UP

Premium Parking
Premium Parking offers a convenient and easy-to-use app for parking, with many users appreciating its simplicity and efficiency. However, there are significant complaints about app crashes, poor customer service, and unexpected charges, leading to a mixed overall experience.

#3 Straggler

ParkWhiz
ParkWhiz is appreciated for its convenience and ease of use, but users frequently encounter technical issues, such as app crashes and errors, which hinder the parking experience. Customer service is often criticized for being unresponsive and unhelpful in resolving issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives high praise for its ease of use, reliability, and excellent customer service, making it a favorite among users for finding parking in busy cities. However, some users report issues with reservations not being honored and difficulties in obtaining refunds.
Premium Parking
#2 Runner-up
Premium Parking offers a convenient and easy-to-use app for parking, with many users appreciating its simplicity and efficiency. However, there are significant complaints about app crashes, poor customer service, and unexpected charges, leading to a mixed overall experience.
ParkWhiz
#3 Straggler
ParkWhiz is appreciated for its convenience and ease of use, but users frequently encounter technical issues, such as app crashes and errors, which hinder the parking experience. Customer service is often criticized for being unresponsive and unhelpful in resolving issues.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face difficulties logging into the app, especially when accounts are created via Google, as the app lacks a Google login option. This results in users being unable to access their reservations or manage their parking sessions effectively.
I signed up via Google on the website, but the app doesn't allow Google login, making it useless.
Payment Failures
The app frequently fails to process payments, particularly with Google Pay, leading to users being charged multiple times or receiving fines due to unprocessed payments. This creates a frustrating experience and financial inconvenience for users.
I couldn't extend parking with Google Pay, had to add my card manually to avoid a ticket.
High Fees
Users are frustrated with exorbitant fees for minor infractions, such as being late by a short duration, which are perceived as excessive and punitive. This discourages users from using the service and damages the brand's reputation.
I was late by an hour and got a $50 invoice fee on top of a $25 unpaid parking fee.
App Crashes
The app frequently crashes or fails to load, particularly on Android devices, preventing users from completing transactions or managing their parking sessions. This unreliability leads to user dissatisfaction and potential loss of business.
The app crashes every time I try to pay, making it useless.
Refund Issues
Users report difficulties obtaining refunds for incorrect charges or unused parking time, despite the presence of a refund form. This lack of responsiveness and resolution from customer service exacerbates user frustration.
I requested a refund, but they refused, even though I filled out the form.
Inaccurate Notifications
The app fails to provide timely notifications about parking sessions, leading to users receiving fines or having their vehicles booted. This undermines the app's reliability and trustworthiness.
I didn't receive a notification, and my car was booted 30 minutes after my time was up.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face difficulties logging into the app, especially when accounts are created via Google, as the app lacks a Google login option. This results in users being unable to access their reservations or manage their parking sessions effectively.
Payment Failures
The app frequently fails to process payments, particularly with Google Pay, leading to users being charged multiple times or receiving fines due to unprocessed payments. This creates a frustrating experience and financial inconvenience for users.
High Fees
Users are frustrated with exorbitant fees for minor infractions, such as being late by a short duration, which are perceived as excessive and punitive. This discourages users from using the service and damages the brand's reputation.
App Crashes
The app frequently crashes or fails to load, particularly on Android devices, preventing users from completing transactions or managing their parking sessions. This unreliability leads to user dissatisfaction and potential loss of business.
Refund Issues
Users report difficulties obtaining refunds for incorrect charges or unused parking time, despite the presence of a refund form. This lack of responsiveness and resolution from customer service exacerbates user frustration.
Inaccurate Notifications
The app fails to provide timely notifications about parking sessions, leading to users receiving fines or having their vehicles booted. This undermines the app's reliability and trustworthiness.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for paying and extending parking time, but the high fees for being late are excessive. I was charged a $50 invoice fee on top of a $25 unpaid parking fee, which seems unreasonable.
TuckM3
Week of July 22nd, 2025
The app is easy to use and provides reminders when parking time is running out, but the customer service is lacking. I had issues with extending my parking time and received no helpful support.
SpyderX23
Week of July 22nd, 2025
The app's user interface is confusing, and it often fails to process payments correctly. I was charged multiple times and had difficulty getting a refund, which makes me hesitant to use it again.
Blake Snodgrass
Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is convenient for paying and extending parking time, but the high fees for being late are excessive. I was charged a $50 invoice fee on top of a $25 unpaid parking fee, which seems unreasonable.
Candice Wu
App Store
The app is easy to use and provides reminders when parking time is running out, but the customer service is lacking. I had issues with extending my parking time and received no helpful support.
Kelly Williams
Google Play
The app's user interface is confusing, and it often fails to process payments correctly. I was charged multiple times and had difficulty getting a refund, which makes me hesitant to use it again.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy