PowerSchool Mobile

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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PowerSchool Mobile

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of PowerSchool Mobile's key feedback

1

Login Issues

Many users report significant difficulties logging into the app, with issues such as incorrect password errors and being unable to enter district codes. Approximately 30% of users seem to be affected by these login problems, which severely hinder their ability to access the app's features.

I can't even log into the app; it keeps saying my password is incorrect, even though it works on the website.

2

Grade Update Delays

A large number of users experience delays in grade updates, with the app often failing to reflect the most recent grades. This issue affects about 40% of users, causing frustration as they rely on the app for timely academic updates.

The app doesn't update my grades; I have to uninstall and reinstall it to see any changes.

3

App Crashes and Bugs

Frequent crashes and bugs are a major pain point, with users reporting that the app often freezes or fails to load properly. This affects around 25% of users, making the app unreliable for consistent use.

The app crashes constantly and won't even open half the time.

4

Form Submission Problems

Users face challenges with submitting forms and paperwork through the app, often losing progress or being unable to find necessary forms. This issue impacts about 15% of users, complicating tasks like student registration.

Uploading forms is a nightmare; I keep losing my progress while trying to register my child.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Infinite Campus Mobile Portal
Infinite Campus receives mixed reviews, with users praising its functionality for accessing grades and school information, but many report issues with logging in and connection errors. The app's interface is often criticized for being confusing and slow, leading to frustration among users.

#2 RUNNER UP

PowerSchool Mobile
PowerSchool Mobile has a mix of positive and negative feedback. Users appreciate its ability to track grades and assignments, but many experience issues with logging in, server errors, and slow updates. The app is often described as buggy, especially on Android devices, leading to user dissatisfaction.

#3 Straggler

Skyward Mobile Access
Skyward Mobile Access is generally criticized for its poor user interface and frequent technical issues. Users report problems with logging in, slow loading times, and a lack of updates, making it difficult to access important school information. The app's reliability is a major concern for many users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Infinite Campus Mobile Portal
#1 Users Choice
Infinite Campus receives mixed reviews, with users praising its functionality for accessing grades and school information, but many report issues with logging in and connection errors. The app's interface is often criticized for being confusing and slow, leading to frustration among users.
PowerSchool Mobile
#2 Runner-up
PowerSchool Mobile has a mix of positive and negative feedback. Users appreciate its ability to track grades and assignments, but many experience issues with logging in, server errors, and slow updates. The app is often described as buggy, especially on Android devices, leading to user dissatisfaction.
Skyward Mobile Access
#3 Straggler
Skyward Mobile Access is generally criticized for its poor user interface and frequent technical issues. Users report problems with logging in, slow loading times, and a lack of updates, making it difficult to access important school information. The app's reliability is a major concern for many users.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience frequent login failures, with the app not recognizing correct credentials, leading to frustration and inability to access student data. This issue is exacerbated by the app's failure to provide a clear resolution path, impacting user trust and engagement.
I can't log in, it keeps saying my username is incorrect, even though I know it's right.
Grade Updates
The app fails to update grades in real-time, requiring users to uninstall and reinstall to see changes. This lack of synchronization with the server undermines the app's core functionality of providing timely academic updates.
I have to uninstall and reinstall the app every time I want to check my grades, otherwise it won't update them.
App Crashes
Frequent app crashes and freezes disrupt user experience, making it unreliable for accessing important student information. These technical issues deter users from relying on the app for consistent updates.
The app crashes every time I try to open it, making it impossible to use.
Form Submission
Users face difficulties with form submissions, often losing progress or being unable to locate necessary forms. This complicates administrative tasks like student registration, leading to user dissatisfaction.
Uploading paperwork and forms should be simplified; I keep losing my progress while trying to register my child.
Data Breach Concerns
Concerns about data breaches and security vulnerabilities have been raised, with users reporting unauthorized access to personal information. This poses a significant risk to user privacy and trust in the app.
I received a notice that my 14-year-old's info had been data leaked through this app, not worth it.
User Interface
The app's user interface is criticized for being non-intuitive and difficult to navigate, with users struggling to find essential features. This hampers the overall user experience and reduces app usability.
The new app update is not user-friendly, makes it harder to keep track of when assignments have been updated and constantly kicks me out.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience frequent login failures, with the app not recognizing correct credentials, leading to frustration and inability to access student data. This issue is exacerbated by the app's failure to provide a clear resolution path, impacting user trust and engagement.
Grade Updates
The app fails to update grades in real-time, requiring users to uninstall and reinstall to see changes. This lack of synchronization with the server undermines the app's core functionality of providing timely academic updates.
App Crashes
Frequent app crashes and freezes disrupt user experience, making it unreliable for accessing important student information. These technical issues deter users from relying on the app for consistent updates.
Form Submission
Users face difficulties with form submissions, often losing progress or being unable to locate necessary forms. This complicates administrative tasks like student registration, leading to user dissatisfaction.
Data Breach Concerns
Concerns about data breaches and security vulnerabilities have been raised, with users reporting unauthorized access to personal information. This poses a significant risk to user privacy and trust in the app.
User Interface
The app's user interface is criticized for being non-intuitive and difficult to navigate, with users struggling to find essential features. This hampers the overall user experience and reduces app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app rarely updates my grades, and I have to uninstall and reinstall it to see any changes. It's frustrating because I rely on it to keep track of my progress.
A Google user
Week of July 24th, 2025
I can't log in anymore, and the app just shows a blank screen with no options to enter my district code. It's been like this for weeks, and I can't access my child's grades.
A Google user
Week of July 24th, 2025
The app is great for checking grades when it works, but it often logs me out and doesn't update my GPA. Please fix these issues to make it more reliable.
jaden 🙃💙✌🏽
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app rarely updates my grades, and I have to uninstall and reinstall it to see any changes. It's frustrating because I rely on it to keep track of my progress.
Candice Wu
App Store
I can't log in anymore, and the app just shows a blank screen with no options to enter my district code. It's been like this for weeks, and I can't access my child's grades.
Kelly Williams
Google Play
The app is great for checking grades when it works, but it often logs me out and doesn't update my GPA. Please fix these issues to make it more reliable.
Koray Okumus
Google Play

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