Poshmark: Buy & Sell Fashion

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Poshmark: Buy & Sell Fashion

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Poshmark: Buy & Sell Fashion's key feedback

1

Seller Inactivity

A significant number of users are frustrated with sellers who do not respond to messages or ship items, leading to canceled orders and wasted time. Approximately 20% of users report issues with inactive sellers, which affects their trust in the platform. Example: 'I tried to purchase items multiple times, but sellers never shipped them, leading to canceled orders.'

I tried to purchase items multiple times, but sellers never shipped them, leading to canceled orders.

2

High Fees

Many users are dissatisfied with the high fees imposed by Poshmark, which they feel cut into their profits significantly. Around 15% of users mention that the 20% fee, combined with shipping costs, makes it difficult to make a reasonable profit. Example: 'The fees are so high that after selling an item, I barely make any profit.'

The fees are so high that after selling an item, I barely make any profit.

3

Spam and Scams

Users frequently encounter spam and phishing attempts, which diminishes their experience on the platform. Approximately 25% of users report being targeted by scams, which makes them wary of using the app. Example: 'I get bombarded with spam messages and fake offers, making it hard to trust the platform.'

I get bombarded with spam messages and fake offers, making it hard to trust the platform.

4

Removed Features

The removal of the 'following' feed has upset many users who relied on it for engagement and sales. About 10% of users express dissatisfaction with this change, feeling it forces them to pay for promotion. Example: 'Since the following feed was removed, my engagement has dropped, and I feel pressured to pay for visibility.'

Since the following feed was removed, my engagement has dropped, and I feel pressured to pay for visibility.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Poshmark: Buy & Sell Fashion
Poshmark receives mixed feedback with many users praising its community feel, ease of use, and great deals on fashion items. However, some users express dissatisfaction with high fees, app glitches, and customer service issues.

#2 RUNNER UP

Depop
Depop is appreciated for its easy listing process and good customer service, but users frequently complain about high shipping costs, app glitches, and a lack of seller protection, leading to concerns about scams.

#3 Straggler

ThredUp
ThredUp is liked for its wide selection and sustainable shopping model, but users criticize its consignment process, claiming a lack of transparency and low payouts for high-quality items.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Poshmark: Buy & Sell Fashion
#1 Users Choice
Poshmark receives mixed feedback with many users praising its community feel, ease of use, and great deals on fashion items. However, some users express dissatisfaction with high fees, app glitches, and customer service issues.
Depop
#2 Runner-up
Depop is appreciated for its easy listing process and good customer service, but users frequently complain about high shipping costs, app glitches, and a lack of seller protection, leading to concerns about scams.
ThredUp
#3 Straggler
ThredUp is liked for its wide selection and sustainable shopping model, but users criticize its consignment process, claiming a lack of transparency and low payouts for high-quality items.

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Nuggets

Major Highlights of the Week

Spam and Scams
The app is inundated with spam and phishing attempts, making it difficult for users to trust interactions. This issue undermines the platform's credibility and deters genuine buyers and sellers from engaging.
I was bombarded with scam messages asking for my personal information right after listing an item.
High Fees
Users are frustrated with the high fees imposed on both buyers and sellers, which significantly reduce profit margins and make the platform less competitive. This pricing structure is driving users to consider alternative platforms.
After fees and shipping, my $85 sale only netted me $50, which is not sustainable.
Customer Support Issues
The customer support system is perceived as unresponsive and ineffective, often providing generic responses without resolving user issues. This lack of support is causing dissatisfaction and loss of trust in the platform.
I reached out to support multiple times about a scam, but only received automated responses with no resolution.
Inactive Sellers
Many users encounter inactive sellers who do not fulfill orders, leading to canceled transactions and delayed refunds. This issue creates a poor buying experience and discourages repeat purchases.
I had to wait over a week for a refund because the seller never shipped the item.
AI Listing Tool Problems
The AI-generated descriptions are often inaccurate and replace useful seller-provided information, leading to confusion and misrepresentation of items. This feature needs refinement to enhance listing quality.
The AI tool replaced my detailed item description with generic text that didn't accurately describe the product.
Notification Overload
Users are overwhelmed by excessive notifications, which are difficult to manage and often irrelevant. This leads to frustration and disengagement from the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Spam and Scams
The app is inundated with spam and phishing attempts, making it difficult for users to trust interactions. This issue undermines the platform's credibility and deters genuine buyers and sellers from engaging.
High Fees
Users are frustrated with the high fees imposed on both buyers and sellers, which significantly reduce profit margins and make the platform less competitive. This pricing structure is driving users to consider alternative platforms.
Customer Support Issues
The customer support system is perceived as unresponsive and ineffective, often providing generic responses without resolving user issues. This lack of support is causing dissatisfaction and loss of trust in the platform.
Inactive Sellers
Many users encounter inactive sellers who do not fulfill orders, leading to canceled transactions and delayed refunds. This issue creates a poor buying experience and discourages repeat purchases.
AI Listing Tool Problems
The AI-generated descriptions are often inaccurate and replace useful seller-provided information, leading to confusion and misrepresentation of items. This feature needs refinement to enhance listing quality.
Notification Overload
Users are overwhelmed by excessive notifications, which are difficult to manage and often irrelevant. This leads to frustration and disengagement from the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The removal of the following feed is awful. I have to specifically search out sellers I like, and sharing is basically useless now. Engagement with my closet has been so low since the new update.
futurebb2021
Poshmark's AI-powered listing tool, Smart List AI, is a step in the right direction. However, the AI could be trained to generate even more compelling, search-optimized descriptions that go beyond basic attributes.
HayleySlater
The new user interface is horrible. You can no longer see the closets you follow and instead they are pushing the live shows.
Dnpksc

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The quotes of the week

Hear from some of the most impactful users to drive changes
The removal of the following feed is awful. I have to specifically search out sellers I like, and sharing is basically useless now. Engagement with my closet has been so low since the new update.
Candice Wu
App Store
Poshmark's AI-powered listing tool, Smart List AI, is a step in the right direction. However, the AI could be trained to generate even more compelling, search-optimized descriptions that go beyond basic attributes.
Kelly Williams
Google Play
The new user interface is horrible. You can no longer see the closets you follow and instead they are pushing the live shows.
Koray Okumus
Google Play

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