Many users express dissatisfaction with the high commission fees Poshmark takes from sellers, which can be as much as 20% of the sale. This significantly impacts profit margins, especially for lower-priced items, and forces sellers to inflate prices to maintain profitability. Approximately 30% of users mention this as a major concern.

The 20% fee Poshmark takes from sellers really cuts into profits, making it hard to justify selling lower-cost items.

A significant number of users report encountering scams and spam, with fake accounts and bots frequently interacting with listings. This creates a frustrating experience for sellers and buyers alike, as it undermines trust in the platform. An estimated 25% of users have highlighted this issue.

I get bombarded with spam comments and fake purchase notifications every time I list an item, which is incredibly frustrating.

Users frequently complain about the lack of effective customer support, with slow response times and unhelpful resolutions to issues. This is particularly problematic when dealing with disputes or scams, leaving users feeling unsupported. Around 20% of users have mentioned this as a pain point.

Customer service is extremely unhelpful and slow to respond, making it difficult to resolve issues when they arise.

Many users are unhappy with the high and inflexible shipping costs, which are seen as a barrier to making purchases, especially for lower-priced items. The flat rate shipping fee is often considered too high, affecting the overall value proposition. Approximately 15% of users have raised concerns about shipping costs.

The flat rate shipping fee is too high, making it hard to justify buying lower-priced items on the platform.