POP MART

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of POP MART's key feedback

Checkout Errors

A significant number of users (approximately 70%) report being unable to complete purchases due to persistent checkout errors, such as 'unable to process order' or 'too popular right now'. This issue leads to frustration as items are lost from carts before payment can be completed.

I had a Labubu in my cart, but the app wouldn't let me check out, saying 'Oops! It's too popular right now.'

Bot Dominance

Around 60% of users express frustration over bots dominating the app, making it nearly impossible for regular customers to purchase popular items. The app's current system seems to favor bots, leading to items being sold out instantly.

Bots wipe out the stock instantly even if you have stuff in your cart.

Frequent Crashes

Approximately 50% of users experience frequent app crashes, especially during high-demand product drops. This instability prevents users from accessing the app or completing transactions, leading to a poor shopping experience.

The app crashes every time there's a drop, making it impossible to buy anything.

Network Errors

About 40% of users report receiving network-related errors, such as 'network risk detected' or 'unsecure network', even when their internet connection is stable. This issue restricts access and prevents users from completing purchases.

I keep getting 'network risk detected' errors, even though my network is fine.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kidrobot

Kidrobot receives mixed feedback, with some users praising the app for bringing the brand to life and offering a variety of custom art pieces and collectibles. However, others report issues with customer service and order fulfillment, describing experiences of unreceived orders and difficulty in contacting support.

#2 RUNNER UP

Mighty Jaxx

Mighty Jaxx's app is criticized for frequent updates and technical issues, such as problems with the NFC scanner and search functionality. Users express frustration over the lack of response from customer service and difficulties in completing purchases, leading to a perception of poor user experience.

#3 Straggler

POP MART

POP MART faces overwhelmingly negative feedback, with users frustrated by app crashes, checkout errors, and the prevalence of bots during product drops. Many customers report an inability to purchase items despite having them in their carts, leading to a perception of poor management and customer service.

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Nuggets

Major Highlights of the Week

Checkout Errors

Users frequently encounter errors during checkout, preventing them from completing purchases even when items are in their cart. This issue is exacerbated by a short reservation timer, leading to lost sales and customer frustration.

I had a Labubu in my cart, but the app wouldn't let me check out, saying 'Oops, too popular' until my reservation expired.

Bot Dominance

The app is overrun by bots, which quickly reserve or purchase items, leaving genuine customers unable to secure products. This creates an unfair shopping experience and diminishes customer trust.

Every time I try to buy a Labubu, bots have already reserved them all within seconds.

Network Issues

Users report frequent network errors, such as 'network risk detected' or 'unsecure network,' which block them from accessing the app or completing transactions. These errors occur despite stable internet connections.

I keep getting 'network risk detected' even though my internet is fine, preventing me from buying anything.

App Crashes

The app crashes frequently, especially during high-demand product drops, leading to a poor user experience and missed purchasing opportunities. This instability frustrates users and undermines confidence in the app.

The app crashes every time there's a drop, making it impossible to buy anything.

Customer Service Issues

Users find customer service unresponsive or unhelpful, often receiving generic responses that do not resolve their issues. This lack of effective support exacerbates user dissatisfaction.

I emailed customer service about checkout errors, but they just sent a generic response that didn't help.

Dark Mode Problems

The app's dark mode is poorly implemented, with black text on black backgrounds making it difficult to read and navigate. This design flaw affects usability and accessibility.

In dark mode, I can't read anything because the text is black on a black background.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Checkout Errors

Bot Dominance

The app is overrun by bots, which quickly reserve or purchase items, leaving genuine customers unable to secure products. This creates an unfair shopping experience and diminishes customer trust.

Network Issues

App Crashes

Customer Service Issues

Users find customer service unresponsive or unhelpful, often receiving generic responses that do not resolve their issues. This lack of effective support exacerbates user dissatisfaction.

Dark Mode Problems

The app's dark mode is poorly implemented, with black text on black backgrounds making it difficult to read and navigate. This design flaw affects usability and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use, but almost everything is always out of stock. When I try to pay, I get errors and lose items in my cart because the time runs out. Very disappointed.

Shearis

Week of July 22nd, 2025

The app is overrun by bots, making it impossible to purchase anything. Even when I get an item in my cart, I can't check out due to constant errors.

Bobby Baked Beans

Week of July 22nd, 2025

Every time I try to order something, I get a network error. I even tried downloading the app on another device, but the issue persists. This is the worst app ever.

TokyoOG

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use, but almost everything is always out of stock. When I try to pay, I get errors and lose items in my cart because the time runs out. Very disappointed.

Candice Wu

App Store

The app is overrun by bots, making it impossible to purchase anything. Even when I get an item in my cart, I can't check out due to constant errors.

Kelly Williams

Google Play

Every time I try to order something, I get a network error. I even tried downloading the app on another device, but the issue persists. This is the worst app ever.

Koray Okumus

Google Play

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User Experience Report

Report Date

POP MART

Top Insights This Week

Checkout Errors

Bot Dominance

Frequent Crashes

Network Errors

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts