POP MART

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

POP MART

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of POP MART's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, especially during high-demand product drops, making it impossible to complete purchases. This issue affects approximately 30% of users, particularly those using newer devices like the Pixel 10 series.

The app crashes every time I try to open it on my Pixel 10 Pro.

2

Bot Dominance

Many users feel that bots dominate the purchasing process, making it nearly impossible for regular customers to buy popular items like Labubus. This issue is mentioned by about 25% of users, who express frustration over being unable to compete with automated systems.

Bots buy everything before people can, making it impossible to get a Labubu.

3

Checkout Errors

Users frequently encounter errors during the checkout process, such as 'unable to process order' messages, which prevent them from completing purchases. This problem affects around 20% of users, leading to significant dissatisfaction.

I had a Labubu in my cart, but the app wouldn't let me check out due to an error.

4

Access Restrictions

The app often restricts user access for perceived 'frequent activity,' which many users find unfair and frustrating. This issue impacts about 15% of users, who are blocked from making purchases despite following the app's intended use.

I got restricted for trying to buy a Labubu because the app thought I was a bot.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kidrobot
Kidrobot receives mixed feedback, with some users praising the app for bringing the brand to life and offering a wide range of collectibles, while others criticize it for being a scam and having poor customer service.

#2 RUNNER UP

Mighty Jaxx
Mighty Jaxx is criticized for frequent app updates and issues with the NFC scanner, but some users find the app functional after watching tutorial videos.

#3 Straggler

POP MART
POP MART faces significant criticism for app functionality issues, including frequent crashes, checkout problems, and bot interference, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kidrobot
#1 Users Choice
Kidrobot receives mixed feedback, with some users praising the app for bringing the brand to life and offering a wide range of collectibles, while others criticize it for being a scam and having poor customer service.
Mighty Jaxx
#2 Runner-up
Mighty Jaxx is criticized for frequent app updates and issues with the NFC scanner, but some users find the app functional after watching tutorial videos.
POP MART
#3 Straggler
POP MART faces significant criticism for app functionality issues, including frequent crashes, checkout problems, and bot interference, leading to a frustrating user experience.

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Nuggets

Major Highlights of the Week

Checkout Errors
Users frequently encounter errors during checkout, preventing them from completing purchases even when items are in their cart. This issue is exacerbated during high-demand drops, leading to significant customer frustration and lost sales opportunities.
I had a Labubu in my cart, but the app wouldn't let me check out, saying 'unable to process order' repeatedly.
Bot Dominance
The app is overrun by bots, making it nearly impossible for regular users to purchase popular items. This has led to widespread dissatisfaction as genuine customers feel disadvantaged and unable to compete.
Every time I try to buy a Labubu, it's already reserved by bots before I can even click.
Access Denied
Users are often blocked from accessing the app or specific features due to perceived 'frequent access' or 'network risk', even when using secure connections. This results in legitimate customers being unfairly restricted.
I got restricted for 'frequent access' just minutes after opening the app for the first time.
App Crashes
The app frequently crashes, especially during high-traffic times like product launches, preventing users from making purchases. This instability undermines user trust and satisfaction.
The app crashes every time there's a drop, making it impossible to buy anything.
Poor Customer Support
Customer support is perceived as unresponsive and unhelpful, with users unable to resolve issues or receive adequate assistance. This lack of support exacerbates user frustration and dissatisfaction.
I contacted support about checkout errors, but only received generic responses with no real help.
Inconsistent Notifications
Notifications for product availability are unreliable, often arriving too late for users to act on them. This inconsistency leads to missed purchasing opportunities and user frustration.
I got a notification for a restock, but by the time I checked, everything was already sold out.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Checkout Errors
Users frequently encounter errors during checkout, preventing them from completing purchases even when items are in their cart. This issue is exacerbated during high-demand drops, leading to significant customer frustration and lost sales opportunities.
Bot Dominance
The app is overrun by bots, making it nearly impossible for regular users to purchase popular items. This has led to widespread dissatisfaction as genuine customers feel disadvantaged and unable to compete.
Access Denied
Users are often blocked from accessing the app or specific features due to perceived 'frequent access' or 'network risk', even when using secure connections. This results in legitimate customers being unfairly restricted.
App Crashes
The app frequently crashes, especially during high-traffic times like product launches, preventing users from making purchases. This instability undermines user trust and satisfaction.
Poor Customer Support
Customer support is perceived as unresponsive and unhelpful, with users unable to resolve issues or receive adequate assistance. This lack of support exacerbates user frustration and dissatisfaction.
Inconsistent Notifications
Notifications for product availability are unreliable, often arriving too late for users to act on them. This inconsistency leads to missed purchasing opportunities and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app only works when buying non-hot items but crashes during popular releases, making it feel like it's designed for bots and resellers only.
MzMej
I placed big orders, but PopMart took my money and provided no answers for missing orders. Customer service is unhelpful, and tracking numbers are incorrect. It's frustrating and feels like a scam.
KT@LilRhody
The app is riddled with errors, making it impossible to check out during high-demand drops. It feels like bots get everything while real users are blocked.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app only works when buying non-hot items but crashes during popular releases, making it feel like it's designed for bots and resellers only.
Candice Wu
App Store
I placed big orders, but PopMart took my money and provided no answers for missing orders. Customer service is unhelpful, and tracking numbers are incorrect. It's frustrating and feels like a scam.
Kelly Williams
Google Play
The app is riddled with errors, making it impossible to check out during high-demand drops. It feels like bots get everything while real users are blocked.
Koray Okumus
Google Play

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