PopBookings Talent

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of PopBookings Talent's key feedback

App Glitches

A significant number of users report that the app is glitchy and often crashes, affecting their ability to use essential features like job applications and messaging. Approximately 30% of users seem to be affected by these technical issues.

The app crashes every time I try to open a job invite, affecting my response rate.

Job Availability Issues

Users frequently experience problems with job listings not appearing or being inaccurately displayed, leading to frustration and missed opportunities. This issue seems to affect around 20% of users.

The app shows no jobs available, but the website lists many opportunities.

Poor Customer Support

Many users express dissatisfaction with the customer support, citing unresponsiveness and lack of resolution for their issues. This concern is raised by about 15% of users.

Customer support never responds to my emails about app functionality issues.

Payment and Transparency Concerns

There are complaints about discrepancies in advertised pay rates and actual payments, as well as issues with payment processes, affecting user trust. Approximately 10% of users have reported these concerns.

The app advertised a fast pay job, but I had to invoice the company myself, which was misleading.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PopBookings Talent

Instawork receives high praise for its user-friendly interface and the ability to quickly find and book gigs. Users appreciate the flexibility and ease of use, with many highlighting the app's efficiency in providing job opportunities and quick payments. However, some users have raised concerns about support and account issues.

#2 RUNNER UP

GigSmart

GigSmart is appreciated for its quick payment system and the variety of gigs available. Users find the app easy to navigate and beneficial for earning extra income. However, there are complaints about technical issues, lack of support, and difficulties in getting selected for gigs.

#3 Straggler

PopBookings Talent

PopBookings Talent has a mix of positive and negative feedback. While some users appreciate the app's concept and the variety of gigs, many report issues with glitches, poor customer support, and difficulties in booking jobs. The app's functionality and technical issues are common points of criticism.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Account Deletion Issues

Users are unable to delete their accounts due to technical issues, leaving personal information exposed. This lack of functionality raises privacy concerns and frustrates users who wish to discontinue using the app.

I tried to delete my account but the app won't let me due to a tech issue.

Job Availability Discrepancies

There is a significant discrepancy between job listings on the app and the website, with users unable to see available jobs on the app that are visible on the website. This inconsistency undermines user trust and limits job opportunities.

The app shows no jobs available, but the website lists many.

Payment Transparency Issues

Users report discrepancies between advertised and actual payment rates, with some jobs showing lower rates on the app compared to the website. This lack of transparency in payment information can lead to distrust and dissatisfaction.

A job offering $40 per hour on the website shows as $36.20 per hour on the app.

Glitchy Performance

The app frequently experiences glitches, crashes, and slow loading times, affecting user experience and functionality. These technical issues hinder users' ability to apply for jobs and manage bookings effectively.

The app crashes every time I try to open a job invite.

Customer Support Deficiencies

Users express frustration with the lack of responsive customer support, receiving canned responses or no replies at all. This inadequate support system fails to address user concerns and technical issues promptly.

I emailed support and got a canned apology with no resolution.

Safety and Privacy Concerns

The app exposes users' addresses on public profiles, posing a safety and privacy risk. This oversight in protecting personal information can deter users from engaging with the platform.

It's a safety risk to have people's addresses on their public profiles.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Deletion Issues

Job Availability Discrepancies

Payment Transparency Issues

Glitchy Performance

Customer Support Deficiencies

Safety and Privacy Concerns

The app exposes users' addresses on public profiles, posing a safety and privacy risk. This oversight in protecting personal information can deter users from engaging with the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is a great concept but has serious execution issues. It often crashes, and there's a lack of transparency with payment terms, which can lead to unsafe situations. Customer support is unresponsive, and there's no recourse for bad clients.

VShelbs

Week of July 24th, 2025

The app is glitchy and often crashes, affecting my response rate to job invites. It's frustrating because I can't respond to job invites, and my response rate is negatively impacted.

Laurbucks Lauren

Week of July 24th, 2025

The app doesn't load job opportunities, and the desktop version is also slow. It's frustrating because I can see jobs on the website but not on the app.

Bacon218

Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is glitchy and often crashes, affecting my response rate to job invites. It's frustrating because I can't respond to job invites, and my response rate is negatively impacted.

Kelly Williams

Google Play

The app doesn't load job opportunities, and the desktop version is also slow. It's frustrating because I can see jobs on the website but not on the app.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

PopBookings Talent

Top Insights This Week

App Glitches

Job Availability Issues

Poor Customer Support

Payment and Transparency Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts