Many users are frustrated with the lack of upfront information about the app's subscription model, leading to unexpected charges after the trial period. Approximately 30% of users express dissatisfaction with the app's transparency regarding fees. Example: 'I thought the app was free, but after signing up, I was hit with a paywall and unexpected charges.'

I thought the app was free, but after signing up, I was hit with a paywall and unexpected charges.

Users find the content too basic and oversimplified, especially for those with prior knowledge of the topics. Around 20% of users feel the app does not provide enough depth or challenge in its educational material. Example: 'The courses are too basic and don't offer the depth I was hoping for.'

The courses are too basic and don't offer the depth I was hoping for.

Several users report difficulties in managing their accounts, such as transferring accounts between devices or deleting accounts but still being charged. Approximately 15% of users experience issues with account management and billing. Example: 'I deleted my account but was still charged for the subscription.'

I deleted my account but was still charged for the subscription.

Users express dissatisfaction with the customer support, citing unresponsiveness and lack of resolution for their issues. About 10% of users report negative experiences with customer service. Example: 'I reached out for help with my subscription but received no response.'

I reached out for help with my subscription but received no response.