Many users report their accounts being unexpectedly restricted, leaving them without access to their funds for extended periods. This issue affects approximately 30% of users, causing significant financial distress, especially when funds are needed urgently.

My account has been under review for weeks, and I can't access my money to pay for essentials.

A significant number of users express frustration with the lack of effective customer support, noting that they cannot reach a human representative and receive slow or no responses to emails. This affects about 25% of users, leading to unresolved issues and dissatisfaction.

I can't speak to a human about any issues, and my emails go unanswered.

Users frequently complain about the high fees associated with transactions, withdrawals, and account maintenance, which are not clearly communicated upfront. This issue impacts around 20% of users, who feel misled by the hidden costs.

They charge for every transaction, and the fees add up quickly, making it not worth using.

Some users have experienced unauthorized transactions and feel that the app lacks adequate security measures. This affects about 10% of users, who worry about the safety of their funds and personal information.

I've had transactions on my account that I didn't authorize, and there's no way to resolve it.