Pocket FM

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Pocket FM

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pocket FM's key feedback

1

High Coin Costs

Many users find the cost of coins to unlock episodes exorbitant, with some estimating it could cost hundreds or even thousands of dollars to complete a series. Approximately 30% of users express frustration over the high costs associated with unlocking content.

I refuse to pay FIFTY DOLLARS for five hundred coins; the payments are ridiculously expensive for such few coins.

2

Poor Customer Support

Users frequently report issues with customer support, particularly regarding unresolved issues with coin purchases and account access. Around 20% of users mention difficulties in getting help or refunds for their problems.

I spent $215 on coins for a series, and the series was taken down without my coins being refunded; there is NO CUSTOMER SUPPORT TEAM.

3

App Performance Issues

The app is criticized for being slow, crashing, and having bugs that disrupt the listening experience. Approximately 15% of users report technical issues that hinder their ability to enjoy the app.

The app takes 10-15 minutes to open, and no matter how good the network is, the application keeps loading.

4

Limited Free Content

Users are frustrated with the limited number of free episodes available daily, which restricts their ability to enjoy stories without spending money. About 25% of users express dissatisfaction with the limited free content and the long wait times for new episodes.

I get tired of only being able to listen to 1 or 2 chapters a day; there should be unlimited as the ads run along with the story.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Audible
Audible receives high praise for its extensive library and excellent narration quality, with users appreciating the variety of voices and engaging storytelling. However, some users express frustration with account management issues and unexpected costs.

#2 RUNNER UP

Spotify
Spotify is lauded for its vast music and podcast selection, with users enjoying the platform's user-friendly interface and music discovery features. Nonetheless, frequent ads and the need for premium subscriptions to access certain features are common complaints.

#3 Straggler

Pocket FM
Pocket FM is appreciated for its engaging audio stories and user-friendly interface, with many users enjoying the diverse content and storytelling. However, there are mixed reviews regarding the cost of unlocking episodes and the frequency of ads, which some users find frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Audible
#1 Users Choice
Audible receives high praise for its extensive library and excellent narration quality, with users appreciating the variety of voices and engaging storytelling. However, some users express frustration with account management issues and unexpected costs.
Spotify
#2 Runner-up
Spotify is lauded for its vast music and podcast selection, with users enjoying the platform's user-friendly interface and music discovery features. Nonetheless, frequent ads and the need for premium subscriptions to access certain features are common complaints.
Pocket FM
#3 Straggler
Pocket FM is appreciated for its engaging audio stories and user-friendly interface, with many users enjoying the diverse content and storytelling. However, there are mixed reviews regarding the cost of unlocking episodes and the frequency of ads, which some users find frustrating.

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Nuggets

Major Highlights of the Week

Account Access Issues
Users experience account access problems after following FAQ advice, leading to lost progress and purchases without support resolution.
I followed the FAQ advice and lost access to my account, losing all my progress and purchases.
Ad Overload
Excessive and repetitive ads frustrate users, with some ads failing to unlock promised content, leading to a negative user experience.
I watched numerous ads, but they didn't unlock the promised episodes, making it frustrating.
Content Removal
Purchased content is sometimes removed without refunds, leaving users feeling cheated and unsupported by customer service.
I spent money on a series that was removed without a refund, and there's no customer support to help.
AI Voice Quality
The quality of AI voiceovers is criticized for being flat and error-prone, detracting from the storytelling experience.
AI voices mispronounce words and sound flat, which ruins the story immersion.
High Pricing Model
The cost of unlocking episodes is perceived as exorbitant, with users comparing it unfavorably to other platforms like Audible.
The pricing is so high that it would cost hundreds to finish a single series, unlike Audible.
App Performance Issues
Frequent app crashes and slow loading times hinder user experience, causing frustration and potential user loss.
The app crashes constantly and takes forever to load, making it nearly unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Access Issues
Users experience account access problems after following FAQ advice, leading to lost progress and purchases without support resolution.
Ad Overload
Excessive and repetitive ads frustrate users, with some ads failing to unlock promised content, leading to a negative user experience.
Content Removal
Purchased content is sometimes removed without refunds, leaving users feeling cheated and unsupported by customer service.
AI Voice Quality
The quality of AI voiceovers is criticized for being flat and error-prone, detracting from the storytelling experience.
High Pricing Model
The cost of unlocking episodes is perceived as exorbitant, with users comparing it unfavorably to other platforms like Audible.
App Performance Issues
Frequent app crashes and slow loading times hinder user experience, causing frustration and potential user loss.

Quotes of the week

Hear from some of the most impactful users to drive changes

I spent $215 on coins for a series, spent those coins, and the series was taken down without my coins being refunded. There is NO CUSTOMER SUPPORT TEAM. I did NOT get my money back, or the coins I got from the purchase. DO NOT BUY COINS, THE CONTENT YOU BUY CAN BE TAKEN DOWN AND YOU WILL NOT BE REFUNDED YOUR COINS.
CallMeTaku
Week of June 6th, 2025
The platform has the absolute bare minimum features to function, most stories seem to be AI voiceovers, and the pricing is astronomical. You get very few free segments per day and the payment system is super screwy. There should be a setting to not automatically consume the coins. That should also be the default.
Titian83
Week of June 6th, 2025
I refuse to pay FIFTY DOLLARS for on five hundred coins. Love the stories BUT the payments are ridiculously expensive for such few coins. Especially seeing how each episode cost 'coins' and that’s expensive, in itself. I would one hundred percent may for a monthly subscription, if it were offered at a fair rate.
Jfox1990
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I spent $215 on coins for a series, spent those coins, and the series was taken down without my coins being refunded. There is NO CUSTOMER SUPPORT TEAM. I did NOT get my money back, or the coins I got from the purchase. DO NOT BUY COINS, THE CONTENT YOU BUY CAN BE TAKEN DOWN AND YOU WILL NOT BE REFUNDED YOUR COINS.
Candice Wu
App Store
The platform has the absolute bare minimum features to function, most stories seem to be AI voiceovers, and the pricing is astronomical. You get very few free segments per day and the payment system is super screwy. There should be a setting to not automatically consume the coins. That should also be the default.
Kelly Williams
Google Play
I refuse to pay FIFTY DOLLARS for on five hundred coins. Love the stories BUT the payments are ridiculously expensive for such few coins. Especially seeing how each episode cost 'coins' and that’s expensive, in itself. I would one hundred percent may for a monthly subscription, if it were offered at a fair rate.
Koray Okumus
Google Play

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