Pluto TV: Stream Movies/Shows

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Pluto TV: Stream Movies/Shows's key feedback

Excessive Ads

Many users are frustrated with the high frequency and length of commercials, which disrupts the viewing experience. Approximately 30% of users have expressed dissatisfaction with the number of ads, making it difficult to enjoy content without interruptions.

The constant ads make watching anything unbearable, with breaks every few minutes.

Playback Issues

Users frequently report problems with playback, such as freezing, buffering, and content not resuming where it left off. These issues affect around 20% of users, leading to a frustrating viewing experience.

The app often freezes or restarts, making it hard to watch anything smoothly.

Forced Sign-In

Recent changes requiring users to sign in to access certain content have upset many, with about 15% of users expressing concerns over privacy and the inconvenience of mandatory logins.

I used to love this app, but now it forces me to sign in to watch shows, which is frustrating.

Technical Glitches

Technical issues such as app crashes, black screens, and sound problems are common, affecting approximately 10% of users. These glitches hinder the overall usability of the app.

The app crashes frequently, and I often get a black screen with only audio playing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tubi

Tubi is praised for its extensive library of free movies and shows, with users appreciating the variety and nostalgic content. However, some users express frustration with the increasing number of ads and occasional technical glitches.

#2 RUNNER UP

Pluto TV: Stream Movies/Shows

Pluto TV receives mixed feedback, with users enjoying the free access to a wide range of content and the nostalgic value of classic shows. However, issues such as frequent ads, technical glitches, and navigation difficulties are common complaints.

#3 Straggler

Hulu

Hulu is criticized for its excessive ads, even for paying subscribers, and technical issues like app crashes and poor navigation. Despite having a good content selection, the user experience is often marred by these frustrations.

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Nuggets

Major Highlights of the Week

Ad Overload

Excessive commercials disrupt viewing experiences, with some users reporting up to 10 minutes of ads for every 7 minutes of content. This high ad frequency diminishes user satisfaction and could drive users to alternative platforms.

The amount of commercials per the show or movie is insane, making watching anything painful and awful.

Recent changes requiring users to sign in to access content have led to dissatisfaction, with many users expressing frustration over the need to create accounts for a previously seamless experience. This shift is perceived as a barrier and could lead to user attrition.

I used to love this app until they forced me to create an account and sign in to watch shows.

Playback Issues

Users experience frequent playback interruptions, including freezing, skipping, and repeating scenes, which severely impacts the viewing experience. These technical issues are consistent across multiple devices, indicating a need for app optimization.

Every time I try to watch, the app freezes or skips, making it impossible to enjoy a show.

Chromecast Problems

The app fails to stream content via Chromecast, with users reporting only the Pluto logo appearing on their screens. This issue limits the app's functionality and frustrates users who rely on casting for their viewing.

Pluto app works fine with AirPlay but only the logo casts with Chromecast—streaming content never arrives.

Unwanted Autoplay

The app automatically plays content upon opening, often unrelated to user preferences, with no clear option to stop it. This feature is intrusive and detracts from the user experience, especially when browsing for specific content.

Why does the app play something I didn’t ask it to right upon opening, with no obvious option to stop it?

Volume Discrepancies

Commercials play at significantly higher volumes than the main content, causing discomfort and potential hearing issues for users. This inconsistency in audio levels is a common complaint and needs addressing to improve user experience.

The commercials are 10x louder than the show, which should be illegal as it causes hearing loss.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Playback Issues

Chromecast Problems

Unwanted Autoplay

Volume Discrepancies

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for free streaming, but the amount of commercials is overwhelming and disrupts the viewing experience. It feels like I'm watching more ads than actual content.

user207538

I love the variety of shows and movies, but the app often doesn't save where I left off, making me watch multiple ads just to find my place again. It's frustrating and needs improvement.

G. Anne J.

The app has a great selection of content, but the frequent crashes and glitches make it hard to enjoy. It often freezes or repeats scenes, which is very annoying.

A Google user

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The quotes of the week

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The app is great for free streaming, but the amount of commercials is overwhelming and disrupts the viewing experience. It feels like I'm watching more ads than actual content.

Candice Wu

App Store

I love the variety of shows and movies, but the app often doesn't save where I left off, making me watch multiple ads just to find my place again. It's frustrating and needs improvement.

Kelly Williams

Google Play

The app has a great selection of content, but the frequent crashes and glitches make it hard to enjoy. It often freezes or repeats scenes, which is very annoying.

Koray Okumus

Google Play

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User Experience Report

Report Date

Pluto TV: Stream Movies/Shows

Top Insights This Week

Excessive Ads

Playback Issues

Forced Sign-In

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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