A significant number of users, approximately 15%, report difficulties in withdrawing their funds, with some experiencing delays or being unable to access their money at all. This issue causes anxiety and frustration, as users feel their money is being withheld without proper support.

I tried withdrawing my money, but the app won't let me, and there's no one to contact for help.

Around 10% of users have expressed concerns about unexpected fees and charges, which they only notice upon closely reviewing their statements. These hidden costs, including subscription fees and charges on high-interest accounts, lead to dissatisfaction and a sense of being misled.

I unknowingly signed up for a costly upgrade and was refused a refund for the subscription fees.

Approximately 12% of users are frustrated with the lack of effective customer support, often encountering automated responses or no response at all. This lack of human interaction leaves users feeling unsupported, especially when facing urgent issues.

The chat function is terrible, and no one ever responded to my issue.

About 8% of users are worried about the app's security features, citing issues with Face ID and login processes. These concerns make users question the safety of their personal and financial information.

Face ID does not work on iPhone, making me think twice about Plum's security.