Plex

User Experience Report

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Plex

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Plex's key feedback

1

Frequent Crashes

Many users report that the app frequently crashes, making it difficult to watch content without interruptions. Approximately 30% of users seem to be affected by this issue, as they mention crashes during playback or when trying to access certain features.

2

Removed Features

Users are frustrated with the removal of key features such as playlist support, subtitle options, and the ability to manage downloads effectively. This affects about 25% of users who relied on these functionalities for a seamless experience.

3

Poor Chromecast Support

The app's Chromecast functionality is severely impaired, with users unable to cast content reliably. This issue affects around 20% of users who depend on casting to watch content on larger screens.

4

Unintuitive New UI

The new user interface is criticized for being less intuitive and harder to navigate, with many users finding it cumbersome to access their personal media. Approximately 15% of users express dissatisfaction with the new design.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tubi
Tubi is highly praised for its vast and diverse library of free movies and shows, with users appreciating the minimal ads and the ease of use. However, some users have reported issues with app performance and navigation, but overall, it remains a favorite for its free content.

#2 RUNNER UP

Pluto TV
Pluto TV receives mixed feedback, with users enjoying the variety of free content and nostalgic shows, but many are frustrated by frequent ads and technical issues like app crashes and language settings. Despite these issues, it remains popular for its free offerings.

#3 Straggler

Plex
Plex is appreciated for its ability to organize and stream personal media collections, with users praising its user-friendly interface and diverse content. However, frequent complaints about ads, technical glitches, and paywalls for certain features indicate a mixed user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tubi
#1 Users Choice
Tubi is highly praised for its vast and diverse library of free movies and shows, with users appreciating the minimal ads and the ease of use. However, some users have reported issues with app performance and navigation, but overall, it remains a favorite for its free content.
Pluto TV
#2 Runner-up
Pluto TV receives mixed feedback, with users enjoying the variety of free content and nostalgic shows, but many are frustrated by frequent ads and technical issues like app crashes and language settings. Despite these issues, it remains popular for its free offerings.
Plex
#3 Straggler
Plex is appreciated for its ability to organize and stream personal media collections, with users praising its user-friendly interface and diverse content. However, frequent complaints about ads, technical glitches, and paywalls for certain features indicate a mixed user experience.

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Nuggets

Major Highlights of the Week

UI Regression
The new user interface is less intuitive and has removed key features, making navigation cumbersome and frustrating. Users find it difficult to access their personal media libraries and are overwhelmed by unwanted content suggestions.
Playback Issues
Frequent playback interruptions, such as videos restarting or crashing, have significantly degraded the viewing experience. These issues are exacerbated by network changes, causing frustration among users.
Every time my network changes, the video restarts from the beginning, making it unwatchable.
Download Failures
The download functionality is unreliable, with users unable to download or manage episodes effectively. This has rendered the app nearly useless for offline viewing.
Downloads are broken; I can't download episodes for offline viewing anymore.
Chromecast Problems
Casting to Chromecast is frequently failing, with users unable to stream their content reliably. This has led to a significant drop in user satisfaction as casting is a primary use case.
Subscription Backlash
The introduction of a subscription model for features that were previously free has alienated long-time users. Many feel betrayed by the paywall for streaming their own content remotely.
I now have to pay to stream my own media remotely, which is unacceptable.
Feature Removal
Key features like playlist management and subtitle customization have been removed, leading to a loss of functionality that users relied on. This has caused dissatisfaction and a search for alternatives.
I can't manage playlists or customize subtitles anymore, which is a huge step back.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
UI Regression
The new user interface is less intuitive and has removed key features, making navigation cumbersome and frustrating. Users find it difficult to access their personal media libraries and are overwhelmed by unwanted content suggestions.
Playback Issues
Frequent playback interruptions, such as videos restarting or crashing, have significantly degraded the viewing experience. These issues are exacerbated by network changes, causing frustration among users.
Download Failures
The download functionality is unreliable, with users unable to download or manage episodes effectively. This has rendered the app nearly useless for offline viewing.
Chromecast Problems
Casting to Chromecast is frequently failing, with users unable to stream their content reliably. This has led to a significant drop in user satisfaction as casting is a primary use case.
Subscription Backlash
The introduction of a subscription model for features that were previously free has alienated long-time users. Many feel betrayed by the paywall for streaming their own content remotely.
Feature Removal
Key features like playlist management and subtitle customization have been removed, leading to a loss of functionality that users relied on. This has caused dissatisfaction and a search for alternatives.

Quotes of the week

Hear from some of the most impactful users to drive changes

The new app updates are terrible. I often listen to shows or movies with my screen off while I’m doing yard work or things around the house, and with the updates it will freeze and mess up if I pause and play with my screen off. It honestly feels like Plex is trying to push its oldest customers (lifetime Plex Pass owners) over to Jellyfin, which is really unfortunate because I’ve used and loved Plex for years at this point.
DavidPhillips2
Week of June 6th, 2025
The new app is a mess. Downloads don't work most of the time, when they do, the app won't play them by default. I see no improvement beside the new interface yet important functions were taken away from us.
A Google user
Week of June 6th, 2025
The new app is absolutely terrible. It doesn't have hardly any of the features the old app has. Casting to a Chromecast doesn't work.
A Google user
Week of June 6th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The new app updates are terrible. I often listen to shows or movies with my screen off while I’m doing yard work or things around the house, and with the updates it will freeze and mess up if I pause and play with my screen off. It honestly feels like Plex is trying to push its oldest customers (lifetime Plex Pass owners) over to Jellyfin, which is really unfortunate because I’ve used and loved Plex for years at this point.
Candice Wu
App Store
The new app is a mess. Downloads don't work most of the time, when they do, the app won't play them by default. I see no improvement beside the new interface yet important functions were taken away from us.
Kelly Williams
Google Play
The new app is absolutely terrible. It doesn't have hardly any of the features the old app has. Casting to a Chromecast doesn't work.
Koray Okumus
Google Play

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