Some users experience issues with incorrect prescriptions or refill dates, leading to delays and inconvenience. Approximately 5% of users report such issues, which can significantly impact their trust in the service. Example: 'Every year the clinicians make mistakes in prescription, causing significant delays.'

Every year the clinicians make mistakes in prescription, causing significant delays.

Users frequently encounter technical problems such as app crashes, login issues, and navigation difficulties, which hinder their ability to access services. These issues affect about 10% of users, causing frustration and limiting the app's usability. Example: 'The app signs you out every time you leave, making it hard to manage prescriptions.'

The app signs you out every time you leave, making it hard to manage prescriptions.

Some users find the cost of services high, especially when insurance is not accepted, making it less affordable for those without coverage. Around 7% of users express dissatisfaction with pricing and insurance limitations. Example: 'I was charged $90 for a refill that my insurance no longer covered, and it was hard to stop the service.'

I was charged $90 for a refill that my insurance no longer covered, and it was hard to stop the service.

The app's services are not available in all states, and some users are unable to access certain treatments, such as UTI care, which limits its usefulness. Approximately 4% of users are affected by these geographic and service limitations. Example: 'The app is not available in my state, making it useless for me.'

The app is not available in my state, making it useless for me.