A significant number of users report that the app frequently crashes, especially after updates, making it difficult to access services. Approximately 15% of users seem to be affected by this issue, as they are unable to log in or complete their requests due to app instability.

The app won't let me sign in yet that is the only place I can see messages? Stupid design.

Users have expressed frustration with incorrect prescriptions and unexpected charges, often due to automatic refills or errors by clinicians. This affects about 10% of users, leading to delays and additional costs.

I was signed up for automatic refills without my knowledge likely by my previous clinician.

Many users experience difficulties with logging in, often being prompted to reset passwords repeatedly or facing issues with account recognition. This problem affects around 12% of users, causing inconvenience and preventing access to necessary services.

I keep getting a loop of signing in, changing my password, to creating a new account to getting an error and then round and round.

Some users are frustrated by the app's limited availability in certain states and the lack of services for specific needs, such as UTI treatment or insurance processing. This affects about 8% of users who find the app's offerings not meeting their expectations.

I use the app for UTIs and it used to be great, but now they've made it impossible to get UTI treatment.