Plamfy: Watch Streams&Go Live

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Plamfy: Watch Streams&Go Live's key feedback

Customer Support Issues

Many users report that customer support is unresponsive or ineffective, with approximately 15% of reviews mentioning unresolved issues or ignored support requests. This lack of support leads to frustration and unresolved problems for users.

I contacted support and never heard back, and I did not receive my coin back.

Content and User Safety

Concerns about inappropriate content and user safety are prevalent, with around 10% of users mentioning issues like underage users and sexual content despite the app's policies. This creates a perception of the app as unsafe and not properly moderated.

There are people and children clearly being used by human and sex traffickers on here.

Monetary Concerns

Users frequently complain about financial issues, such as unexpected charges and difficulty withdrawing earnings, affecting about 12% of users. These issues lead to distrust and dissatisfaction with the app's financial practices.

I made the purchase but wasn't given the coins. They resolved it.

App Functionality Problems

Technical issues, such as app crashes and streaming problems, are common, affecting approximately 8% of users. These issues hinder the user experience and lead to frustration.

Whenever I go live my video is either blank or skipping please find a solution for it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

YouTube Live

YouTube Live receives mixed feedback, with users appreciating its vast content library and ease of use, but many criticize the frequent ads and high subscription costs. Technical issues such as app crashes and poor customer support are also common complaints.

#2 RUNNER UP

Plamfy: Watch Streams&Go Live

Plamfy garners mixed reviews, with users praising its community and ease of use, but many express concerns over inappropriate content and high costs for in-app purchases. Technical issues and account bans without clear reasons are also frequently mentioned.

#3 Straggler

Twitch

Twitch is praised for its vibrant community and streaming capabilities, but recent updates have led to dissatisfaction due to a TikTok-like interface and excessive ads. Users also report technical issues and a lack of customer support.

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Nuggets

Major Highlights of the Week

Support Unresponsive

Users experience frustration with unresponsive customer support, particularly when seeking assistance with account issues or financial transactions. This lack of communication leads to unresolved problems and dissatisfaction.

I contacted support and never heard back and I did not receive my coin back.

Inconsistent Moderation

The app's moderation policies are perceived as inconsistent, with some users being banned for minor infractions while others engage in more severe violations without consequence. This inconsistency undermines trust in the platform's fairness.

I got banned for what come on get a life.

Scam Concerns

There are significant concerns about scams, with users reporting being tricked out of coins or money without recourse. This issue damages the app's reputation and user trust.

I was ripped off by two streamers so far the rest were fine.

Content Misrepresentation

The app is criticized for misrepresenting its content, with users expecting a social platform but encountering adult content instead. This misalignment with user expectations leads to disappointment and app deletions.

This site is not what I expected at all, it is mostly young Asian & Spanish girls, very young and doing things that should not be done.

Payment Issues

Users face difficulties with financial transactions, including unauthorized charges and problems with coin purchases. These issues create financial distrust and dissatisfaction.

I bought coins twice for gifts. The recipient never got them. It’s a rip off.

Privacy Concerns

There are serious privacy concerns, with users feeling exposed or monitored without consent. This perception of inadequate privacy protection can deter user engagement.

The app doesn’t tell you this nor does it ask for permission. You are seen by the live streamers.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Support Unresponsive

Inconsistent Moderation

Scam Concerns

There are significant concerns about scams, with users reporting being tricked out of coins or money without recourse. This issue damages the app's reputation and user trust.

Content Misrepresentation

Payment Issues

Users face difficulties with financial transactions, including unauthorized charges and problems with coin purchases. These issues create financial distrust and dissatisfaction.

Privacy Concerns

There are serious privacy concerns, with users feeling exposed or monitored without consent. This perception of inadequate privacy protection can deter user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential, but the support team is unresponsive. I reported issues with my account and never received a resolution, which is frustrating.

pouyakhtop

Week of May 27th, 2025

I was scammed by streamers and couldn't get my coins back. The app needs a better reporting system for these issues.

ReneF1

Week of May 27th, 2025

The app's updates have made it worse. Prices for coins have increased, and the app's functionality has decreased, making it less enjoyable.

Joker1.2

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential, but the support team is unresponsive. I reported issues with my account and never received a resolution, which is frustrating.

Candice Wu

App Store

I was scammed by streamers and couldn't get my coins back. The app needs a better reporting system for these issues.

Kelly Williams

Google Play

The app's updates have made it worse. Prices for coins have increased, and the app's functionality has decreased, making it less enjoyable.

Koray Okumus

Google Play

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User Experience Report

Report Date

Plamfy: Watch Streams&Go Live

Top Insights This Week

Customer Support Issues

Content and User Safety

Monetary Concerns

App Functionality Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts