Homebase

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Homebase

Top Insights This Week

Week of June 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homebase's key feedback

1

Login Issues

A significant number of users experience frequent login issues, where the app logs them out immediately after logging in, making it unusable. Approximately 20% of users report this problem, which affects their ability to access schedules and clock in/out. Example: 'Every time I log in, it automatically logs me back out so I can't even access the app at this point.'

Every time I log in, it automatically logs me back out so I can't even access the app at this point.

2

Update Problems

Many users are frustrated with frequent updates that introduce new bugs and remove useful features, making the app less reliable. Around 15% of users mention that updates have made the app more difficult to use, with issues like missing messages and broken functionalities. Example: 'The new update is terrible. You can't view the schedule in day mode. There are more issues since the update than before it.'

The new update is terrible. You can't view the schedule in day mode. There are more issues since the update than before it.

3

Compatibility Issues

Users with older devices or certain Android models find the app incompatible after updates, preventing them from using essential features. Approximately 10% of users report that the app no longer works on their devices, forcing them to consider buying new phones. Example: 'This app is no longer compatible with my device. It's an essential app that I need for work please fix it.'

This app is no longer compatible with my device. It's an essential app that I need for work please fix it.

4

Notification Failures

A portion of users experience issues with notifications not being sent or received, leading to missed messages and schedule updates. About 8% of users are affected by this, which impacts their ability to stay informed about work-related communications. Example: 'No notifications! I don't receive notification for messages. I have the settings on. When I go into phone notification settings the app does not appear!'

No notifications! I don't receive notification for messages. I have the settings on. When I go into phone notification settings the app does not appear!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

When I Work
When I Work receives high praise for its user-friendly interface and efficient scheduling features. Users appreciate its ease of use, ability to track pay periods, and seamless communication with coworkers and managers. However, some users report issues with the messaging system and occasional glitches.

#2 RUNNER UP

Homebase
Homebase is appreciated for its comprehensive scheduling and payroll features, with many users finding it easy to navigate and helpful for managing shifts and communication. However, some users experience technical issues, such as app crashes and login problems, and express frustration with customer support.

#3 Straggler

Deputy
Deputy is valued for its scheduling capabilities and ease of use, but users frequently encounter technical issues, such as problems with timesheet loading and app performance. The lack of responsive customer support and frequent notifications are also common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
When I Work
#1 Users Choice
When I Work receives high praise for its user-friendly interface and efficient scheduling features. Users appreciate its ease of use, ability to track pay periods, and seamless communication with coworkers and managers. However, some users report issues with the messaging system and occasional glitches.
Homebase
#2 Runner-up
Homebase is appreciated for its comprehensive scheduling and payroll features, with many users finding it easy to navigate and helpful for managing shifts and communication. However, some users experience technical issues, such as app crashes and login problems, and express frustration with customer support.
Deputy
#3 Straggler
Deputy is valued for its scheduling capabilities and ease of use, but users frequently encounter technical issues, such as problems with timesheet loading and app performance. The lack of responsive customer support and frequent notifications are also common complaints.

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Nuggets

Major Highlights of the Week

Session Timeout
Users experience frequent session timeouts, causing them to be logged out immediately after logging in, rendering the app unusable. This issue persists across different devices and platforms, indicating a systemic problem with session management.
Every time I log in, it kicks me out with a session timeout message.
Update Instability
Recent updates have introduced significant instability, causing the app to crash or become unusable on various devices. Users report that the app was functional before the updates, suggesting that the updates have degraded performance.
Since the update, the app crashes as soon as I open it.
UI Changes
Frequent and unnecessary UI changes have frustrated users, with the latest update being described as unfinished and causing loss of functionality. Users find it difficult to adapt to constant changes, which disrupt their workflow.
The last update is literally unfinished, and half of the features don’t work.
Device Compatibility
The app has become incompatible with many devices, particularly older models, after recent updates. This has forced users to consider changing devices or platforms, which is impractical for many.
The app is no longer compatible with my phone, and I can't use it for work.
Messaging Issues
The messaging feature is unreliable, with messages disappearing or not being sent/received in a timely manner. This affects team communication, which is a critical function of the app.
Messages have been deleted since the first update, and it takes forever to load.
Notification Failures
Users are not receiving notifications for messages or schedule updates, despite having settings configured correctly. This lack of notifications leads to missed communications and scheduling errors.
I don't get notifications when schedules are out, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Session Timeout
Users experience frequent session timeouts, causing them to be logged out immediately after logging in, rendering the app unusable. This issue persists across different devices and platforms, indicating a systemic problem with session management.
Update Instability
Recent updates have introduced significant instability, causing the app to crash or become unusable on various devices. Users report that the app was functional before the updates, suggesting that the updates have degraded performance.
UI Changes
Frequent and unnecessary UI changes have frustrated users, with the latest update being described as unfinished and causing loss of functionality. Users find it difficult to adapt to constant changes, which disrupt their workflow.
Device Compatibility
The app has become incompatible with many devices, particularly older models, after recent updates. This has forced users to consider changing devices or platforms, which is impractical for many.
Messaging Issues
The messaging feature is unreliable, with messages disappearing or not being sent/received in a timely manner. This affects team communication, which is a critical function of the app.
Notification Failures
Users are not receiving notifications for messages or schedule updates, despite having settings configured correctly. This lack of notifications leads to missed communications and scheduling errors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app generally runs fine and gives me no issues. After the newest bug update every time I sign into my account, I get told my session has expired and it kicks me out. So outside of not being able to actually use this app anymore, it was fine and easy to use.
#itsme#
Week of June 17th, 2025
Since the update on 6/13/2025 the app crashes as soon as I open it. I’ve attempted on multiple different devices as well as changed the password nothing works. I need this fixed or I’m going to lose my job.
T_M_H_13
Week of June 17th, 2025
This app used to be great, super convenient for my team at a super small nonprofit. A few months ago a change was made where employees even if marked as managers can’t edit their timecards anymore unless they have the paid version. Only the main admin on the account can do that. my schedule is hectic and sometimes I forget to clock in. I used to be able to fix it myself. Now I have to bug my boss about it every time. It’s annoying for her and me, plus embarrassing. Our team is too small and our budget is too tight to upgrade. So now I just have to live with this worse version when I know how good it was before. Really frustrating.
Raven__A
Week of June 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app generally runs fine and gives me no issues. After the newest bug update every time I sign into my account, I get told my session has expired and it kicks me out. So outside of not being able to actually use this app anymore, it was fine and easy to use.
Candice Wu
App Store
Since the update on 6/13/2025 the app crashes as soon as I open it. I’ve attempted on multiple different devices as well as changed the password nothing works. I need this fixed or I’m going to lose my job.
Kelly Williams
Google Play
This app used to be great, super convenient for my team at a super small nonprofit. A few months ago a change was made where employees even if marked as managers can’t edit their timecards anymore unless they have the paid version. Only the main admin on the account can do that. my schedule is hectic and sometimes I forget to clock in. I used to be able to fix it myself. Now I have to bug my boss about it every time. It’s annoying for her and me, plus embarrassing. Our team is too small and our budget is too tight to upgrade. So now I just have to live with this worse version when I know how good it was before. Really frustrating.
Koray Okumus
Google Play

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